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Lithia Chrysler Dodge Jeep Ram FIAT of Helena
Helena, MT
387 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 387 reviews
July 27, 2022
Don't honor sales agreements, then refuse to keep contact with you. They hide and lie, and steal from you. They just count on the fact that you can't afford to spend 100k on attorneys to go to battle with th with you. They hide and lie, and steal from you. They just count on the fact that you can't afford to spend 100k on attorneys to go to battle with their legal team over a 65k automobile. More
by mtjeeves
Employees Worked With
Derek the GM hides in his office, and doesn't even answer calls from FCA., Nicholas Retz
July 04, 2022
Lithia of Helena was really great from having some inventory on the lot to working with me on pricing and financing! inventory on the lot to working with me on pricing and financing! More
by MTWalleye
Employees Worked With
Bryan Beniger, Joseph Blakemore, Kevin Bokovoy, Jacob Harris, John Kakuk, Scott Kaminski, Randall Magill, Matt O'Dell, Andrew Petek, Nicholas Retz
June 21, 2022
Bought pickup through Justin Kelsey and he made promises as part of the deal then never followed through. Showed general manager the messages with agreement and he didn't follow through either. xxxx poor cu as part of the deal then never followed through. Showed general manager the messages with agreement and he didn't follow through either. xxxx poor customer service. More
by Rhowe.gracechurch
Employees Worked With
Justin Kelsey
April 16, 2022
I would like to say that the dealership in Helena treated me as well as I’ve been treated anywhere they bent over backwards to make sure that I was taken care of thank you me as well as I’ve been treated anywhere they bent over backwards to make sure that I was taken care of thank you More
by Tfodonnell1954
Employees Worked With
Andrew Petek, Brian Wilkinson
March 28, 2022
I’ve had/am having the worst experience with this dealership I bought a Ford truck from them that I don’t believe they ever even inspected. However when spending $60,000 on a vehicle I wanted to make dealership I bought a Ford truck from them that I don’t believe they ever even inspected. However when spending $60,000 on a vehicle I wanted to make sure that it was under warranty and I told Larry over in finance. As well as my salesman that I needed a warranty especially because of the aftermarket performance parts that were on the vehicle long story short my transmission went out after having the vehicle for less than a year they told me because of the performance parts that were on it at the time I bought the vehicle that my warranty was voided but that they would refund me for the warranty which was less than half of the cost of the transmission they’ve been extremely difficult to get in touch with very poor customer service bad ethics and almost 4 months later I am still waiting on getting my money back. If for whatever reason you do ever decide to work with Lydia I highly recommend you never buy any of their warranties or any programs from them. You will also want to check the price of the vehicle again once into finance I noticed after the fact that somehow between me agreeing to the price of the vehicle and me going back to finance the vehicle price increase by $3000! More
by Jacob.Burroughs22
Employees Worked With
Larry, Jacob Harris, Randall Magill, Joshua Merrill, Darren Retz, Nicholas Retz, Brian Wilkinson
March 08, 2022
Extremely poor service department. After they sell you a vehicle they won't help you, call you with updates or make you feel cared about. Your a number and an inconvenience to this g After they sell you a vehicle they won't help you, call you with updates or make you feel cared about. Your a number and an inconvenience to this group. We had our truck less than a year and right after they changed the oil, the end blew. Hmmmm! Four months later our truck is still sitting in the same spot with no follow up, unless we reach to them. We were not offered a loaner car, a rental or anything. POOR POOR POOR customer service. I won't even take my vehicle back for an oil change. When we do call, we get the run around and no consistency. Always told the motor will be here in a week and that was 2 weeks ago, yet again. Paying for a brand new Dodge Ram and can't even drive it. I DO NOT RECOMMEND ANYONE PURCHASING A TRUCK AT THIS DEALERSHIP. Service department needs some lessons in customer service and etiquette. More
by Tina
Employees Worked With
Service Department in general, Joshua Merrill, Brian Wilkinson
January 27, 2022
These people knew I was tired and had to have a car. They threw in a "36k mile warranty" (service contract) that they charged $2700 on a $13,500 car, but failed to mention it he cost. Criminal. threw in a "36k mile warranty" (service contract) that they charged $2700 on a $13,500 car, but failed to mention it he cost. Criminal. More
by x30
Employees Worked With
Dustin Leeson
January 04, 2022
I never leave reviews on anywhere, but I am so unbelievably annoyed with this dealership. I actually bought my car at the Chevy Lithia in Helena (which I have had just as many problems with), but unbelievably annoyed with this dealership. I actually bought my car at the Chevy Lithia in Helena (which I have had just as many problems with), but the Dodge Lithia has been doing all the service, since they specialize in Jeep, which is what I bought. There has been an ongoing issue since I bought the vehicle. They have replaced several things, none if which has fixed the issue. And the most annoying part is it is literally IMPOSSIBLE to get a call back. I have left 5 or 6 voicemails and have gotten nothing back. If I could give them zero stars I would. I will NOT be recommended any Lithia dealership to anyone, especially the service dodge department in Helena. More
by angelajatkowski
Employees Worked With
Howard- Service dept. manager, Brian Wilkinson
