Lithia Chrysler Dodge Jeep Ram FIAT of Helena

The service manager Howard and service associate Bryan provide the utmost in customer service. They communicated clearly and explained everything well, making sure that I was satisfied. I received a quick provide the utmost in customer service. They communicated clearly and explained everything well, making sure that I was satisfied. I received a quick follow up call to provide me with information about future warranty work More

We were traveling and they made the effort to get us in even though they were very busy. even though they were very busy. More

This has got to be one of the best car lots I have been to in a long time they were so very helpful and understanding of my situation tristan mihm , mike folsom and larry griner were fantastic and took ver to in a long time they were so very helpful and understanding of my situation tristan mihm , mike folsom and larry griner were fantastic and took very good care of me and made sure that I did not leave their lot disappointed those three have the best customer service I have seen in a long especially from a car dealership I appreciate all three of you and thanks again guys! ##GOLYTHIA## More

Very disappointed, month after we sign the agreement I'm still getting loan inquiries letters. The cost of the maintenance agreement was never mention by the salesman. still getting loan inquiries letters. The cost of the maintenance agreement was never mention by the salesman. More

They were extremely helpful and went above and beyond to help me surprise my son. help me surprise my son. More

I put the deposit on the vehicle 2 weeks prior to coming to Helena to pick up the FJ. After I had shown up at the scheduled time to test drive and pick up the FJ Cruiser I waited for 4 hours in the lobby be to Helena to pick up the FJ. After I had shown up at the scheduled time to test drive and pick up the FJ Cruiser I waited for 4 hours in the lobby before looking at any paperwork. All of the information I had submitted for financing approval was incorrect. As I was talking with the Salesman about concerns I had about the vehicle I was assured that the issues I seen evidence of (permanent brake dust deposits on rims, possible rust issues, and a cracked and chipped windsheild) were checked out and it was a, in the words of the salesman, "a certified pre-owned vehicle and was thoroughly checked out." I was also told that the vehicle was in Montana it's entire life, which eased my rust issue worries. This was a lie. I found out after I had insured the vehicle and had gotten a carfax report that the vehicle had spent most of its life in New York state and the Northeastern United States. I was talked out of any extended warranty of the vehicle because of being told the only warranty available would only cover the motor and transmission, NOTHING ELSE. This vehicle was also covered in dust, water spots, and had a substantial bird droppings deposit on the passanger side door. There was also, what i am guessing, is some finger nail clippers, hair ties, random papers, some candy wrappers, a lighter, and other random items under the seats and in the center console that did not get cleaned. Fast forward to 1000 miles or 2 weeks later. I had contacted the salesman and the financier because my front rims were already covered in brake dust. I was told they were working on it and would get back to me. I would hear nothing back from either of them. I would receive a post card from Lithia saying they forwarded my paperwork to Walla Walla County for title work and registration two weeks after I has signed the paperwork and taken the vehicle. I have still not seen or been able to track down anything on getting my vehicle licensed through the state of Washington, as of yet. I was pulled over by a Walla Walla Country sherriffs deputy and informed that the cracks in my windsheild were not legal in the state of Washington (which was something I brought up to the salesman and he assured me it was legal). I was given a verbal warning and told to fix the cracks IMMEDIATELY. This is a $250 deductible through my insurance. Back to the brakes..........the back brakes have gotten to a point of complete failure, the front brakes will need completely redone (pads, rotors, and calipers). The issue with the back brakes can possibly be a master cylinder issue, or best case new rotors, pads, and calipers. I took it to a trusty notable local shop in Walla Walla to get an idea of a price I would have to pay to get this vehicle roadworthy. They stated it would be over $1000 in just parts to fix issues I was assured were not issues and were thoroughly checked. A few days ago there is a squealing and grinding sound coming from the front driverside tire that is worse when turning right and lessens when turning left. Unsure what is causing this new issue, but more than likely it is a bearing issue. I contacted Lithia AGAIN today and was lucky enough to talk to another salesman today. He told me due to me signing an AS IS paper there is nothing that they would do, said goodbye and hung up the phone. I have put less than 2000 miles on this vehicle, not even made the first payment yet, not been able to license or pay taxes on it, and I am looking at between $1500 and $3000 to make it roadworthy and legal to drive down the road. I understand that I did sign an AS IS document, but I was also assured it had passed all checks and I could "drive it across the country", when I left the lot. There is also 4 open recalls on the vehicle that could have been taken care of by taking it literally next door to the Toyota dealership while it sat for 2 weeks. This is a unforgivable experience. More

Bought a 2018 Jeep Renegade Trailhawk from this dealer. The entire staff was eager to work with me and provide the desirable outcome. I have been skeptical of buying a vehicle from them based on prior comm The entire staff was eager to work with me and provide the desirable outcome. I have been skeptical of buying a vehicle from them based on prior comments, but would recommend them to any potential purchaser!!! More

Called in to have the heater core in my dakota replaced. Was quoted 6-8 hours of labor at $78 dollars an hour plus the cost of the part. When the pickup was done. The 8 hours of labor was almost 1,400 doll Was quoted 6-8 hours of labor at $78 dollars an hour plus the cost of the part. When the pickup was done. The 8 hours of labor was almost 1,400 dollars. I found out later that lithia doesn't actually have an actual hourly charge for labor. They just adjust to get what they can out of you. Have receipts from multiple repairs by multiple customers to prove my claim! More