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Lithia Chrysler Dodge Jeep Ram FIAT of Helena
Helena, MT
395 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 395 reviews
June 17, 2023
First off, let me say what a wonderful group of people work at this dealership I live in Camano Island, WA and travel through MT. on a frequent basis. This is the second time I have had vehicle issues w work at this dealership I live in Camano Island, WA and travel through MT. on a frequent basis. This is the second time I have had vehicle issues where my truck had to be towed into Lithia after hours. Chris, my service provider was absolutely outstanding in getting my truck in quickly and communicating with me what was wrong, time involved in fixing it and price. Ryan was excellent in coordinating between myself and Chris. Both understood I was stuck away from home and was in a bind. I think so highly of this dealership/employees that the next Ram truck I purchase will be from them, even though I have to drive 650 miles from my home. I wish more businesses were as customer oriented as Lithia and its' employees. To summarize, Lithia, Chris and Ryan are what every dealership should strive to be. Kudo's to them More
by yukonjack343
Employees Worked With
Chris and Ryan
June 15, 2023
STILL WAITING FOR MY PAPER WORK 40 DAY IS OUT CANT GET PLATES WENT IN TO DEAL IN BILLING MONT FOR CHECK EGINE LIGHT THEY WOULD NOT HELP ME AT ALL I WILL NOT BUY FROM LITHIA AGAIN AND WILL NOY GO BACK PLATES WENT IN TO DEAL IN BILLING MONT FOR CHECK EGINE LIGHT THEY WOULD NOT HELP ME AT ALL I WILL NOT BUY FROM LITHIA AGAIN AND WILL NOY GO BACK More
by PalinRandy
Employees Worked With
KASEY
June 09, 2023
I have known and dealt with Howard for many years. He is the best service manager ever! Although I purchased my Suburban from Lithia Chevrolet in Helena, I would not go anywhere other than to Lithia He is the best service manager ever! Although I purchased my Suburban from Lithia Chevrolet in Helena, I would not go anywhere other than to Lithia Chrysler for my oil changes because of Howard! More
by indismum1
Employees Worked With
Howard
May 30, 2023
I went in not knowing if I would be able to purchase the vehicle I wanted, they were very helpful and informative about the vehicle and worked with me to be able to purchase it!!! The young man I worked wit vehicle I wanted, they were very helpful and informative about the vehicle and worked with me to be able to purchase it!!! The young man I worked with was very friendly and professional!! Thank you Lithia Dodge!! More
by diane.liggett
Employees Worked With
Schaefer Budde,, Matt O'Dell
May 26, 2023
The purchasing experience was rather smooth and Kaycee did an excellent job showing us our options and working within our parameters. Mr. Mihm was clear and succinct with his explanation of the financing did an excellent job showing us our options and working within our parameters. Mr. Mihm was clear and succinct with his explanation of the financing portion. The follow on experience and the multitude of instances I had to interact with the Service Manager, Howard Reed, however was quite the opposite experience. Three days after purchase my TPMS light was illuminated on my dash, suspecting I had already picked up a nail, I took it into the Costco Tire Center. During the inspection, a rope plug was located. I have been Michelin and Bridgestone certified to Tire Industry Association standards and adhere to Rubber Manufacturer Associations guidelines in regards to tire repairs. I will not waste the time explaining all of that at this time, but over the span of two weeks Howard proceeded to argue and question my integrity regarding tire repairs and the necessity for replacement and not a plug and patch. He stated he reached out to multiple shops that would simply plug and be on its way. I provided a multitude of literature to attempt to educate Howard as he informed me he has very little specialty knowledge regarding tires. During my second trip within 24 hours to discuss with Howard, he stated that replacing two tires makes sense. Repeatedly stating, "the writing is on the wall". After two weeks of back and forth a solution was finally agreed upon that entailed exchanging tires/wheels with another jeep. It was a less than honorable experience to have to interact with Howard. His consistent attempt to degrade my integrity even though he went back on his word on ordering two tires on April 15. I had not heard anything for almost a week. When I stopped by Lithia on the 20th, Howard went back on his word and said a simple repair would do. This only continued to exacerbate the issue. It did not seem to matter the amount of evidence I provided Howard, his lack of humility and immaturity imposed on his ability to respectfully take care of a customer. When he finally contacted me regarding what I had provided he said that it was still debatable. I am unsure what definition of respect and customer service he follows, but I find it quite inferior and subpar to even the most basic requirements. Continuing forward with transgressions conducted by a business that continues to fail customers. The temporary registration expired on the aforementioned vehicle. Upon contacting the County Treasurer, I was informed that paperwork had not been submitted by the dealership. After leaving two voicemails with the person responsible for paperwork, interacting with the chat option on their website and having a Salesman reach out to the paperwork department over the span of 5 business days, I have had no return correspondence. It appears that multiple individuals employed by CJD Lithia of Helena embody similar regressed levels of respect and struggle at conducting themselves in a reputable manner. More
by creck406
Employees Worked With
Howard Reed
May 14, 2023
Very disappointed in my whole experience with this dealership. We drove 4 hours to get a Chrysler Pacifica and it didn’t have features I was told by the salesman it had. I told them after I got home h dealership. We drove 4 hours to get a Chrysler Pacifica and it didn’t have features I was told by the salesman it had. I told them after I got home how disappointed and upset I was, told by the GM they would make it right and let me bring it back for something new. Then the sales manager said they would give us what it “ booked for” being a week old and we would lose out thousands. Then couldn’t get ahold of the GM ever again would call multiple times a day and KNOW they are just ignoring us putting off the problem cause they don’t care. They don’t wanna do the right thing and my husband works for Lithia. I’m gonna make sure everyone knows how unprofessional they have been. More
by Samantharhelgeson
Employees Worked With
Jorden, deejay
