Lithia Chrysler Dodge Jeep Ram FIAT of Helena

The service was done right as far as the oil change. It was disappointing that they didn’t have a headlight in stock for a 2019 2500, and it’s going to be two weeks to get one, especially when I told th It was disappointing that they didn’t have a headlight in stock for a 2019 2500, and it’s going to be two weeks to get one, especially when I told them when I made the appointment it was for the headlight being out. That seems like something they would have had in stock.The other issue is that every time I call the dealership for service, no one ever answers the phone. The last three service appointments I made I had to physically go to the service department to make the appointment. I really love my 2500, it’s been a great truck, and I am currently looking to buy another truck, but I am questioning whether or not to purchase from this dealership because of this difficulty of making appointments and never having the parts needed to make repairs. Every time the truck has needed a part, it’s been at least a two week wait and sometimes longer. That’s unacceptable for a truck that costs $65,000. I want to buy another Ram, and I hope these issues can be resolved, but if not, I will go somewhere else. More

The service advisor was great. When we got home I started to clean the mud from the mat and door panel when I decided to open the hood to find a bolt in the skid plate cover and th When we got home I started to clean the mud from the mat and door panel when I decided to open the hood to find a bolt in the skid plate cover and the air intake hanging off, oil all over, oily hand prints all over a black paint job with a vehicle of less than 3500 miles. My 14 year old knows better. BAD MECHANICS!!!!! With no respect for others. More

Awesome customer service and attention to detail in all areas! I always recommend Lithia Chrysler Dodge Jeep Ram FIAT of Helena to all of my friends and associated. Amazing service department. Thank you areas! I always recommend Lithia Chrysler Dodge Jeep Ram FIAT of Helena to all of my friends and associated. Amazing service department. Thank you for all of the effort! More

Service spent more time complaining about how much they went out of their way for us then actually communicating the status of our repair. They only called us after we left multiple messages for status. went out of their way for us then actually communicating the status of our repair. They only called us after we left multiple messages for status. Then when we finally got to return home from vacation, had to take van back to a local dealership to fix Lithia's repairs. I put off writing this review because if you can't say anything nice..... More

Howard always makes sure our vehicles are running great, and the drivers are so nice. Thank you Woody! and the drivers are so nice. Thank you Woody! More

Matt was easy to deal with. I provided my minimum specifications and explained that my Wrangler purchase was not a "need". Within days he found several vehicles that met my req I provided my minimum specifications and explained that my Wrangler purchase was not a "need". Within days he found several vehicles that met my requirements. So far, so good. More

Great service, great people, super friendly. Very knowledgeable as well. I would recommend any to shop with them Very knowledgeable as well. I would recommend any to shop with them More

I love my new Ram. The agents were easy going, professional and made the process smooth. The agents were easy going, professional and made the process smooth. More

First off, let me say what a wonderful group of people work at this dealership I live in Camano Island, WA and travel through MT. on a frequent basis. This is the second time I have had vehicle issues w work at this dealership I live in Camano Island, WA and travel through MT. on a frequent basis. This is the second time I have had vehicle issues where my truck had to be towed into Lithia after hours. Chris, my service provider was absolutely outstanding in getting my truck in quickly and communicating with me what was wrong, time involved in fixing it and price. Ryan was excellent in coordinating between myself and Chris. Both understood I was stuck away from home and was in a bind. I think so highly of this dealership/employees that the next Ram truck I purchase will be from them, even though I have to drive 650 miles from my home. I wish more businesses were as customer oriented as Lithia and its' employees. To summarize, Lithia, Chris and Ryan are what every dealership should strive to be. Kudo's to them More

STILL WAITING FOR MY PAPER WORK 40 DAY IS OUT CANT GET PLATES WENT IN TO DEAL IN BILLING MONT FOR CHECK EGINE LIGHT THEY WOULD NOT HELP ME AT ALL I WILL NOT BUY FROM LITHIA AGAIN AND WILL NOY GO BACK PLATES WENT IN TO DEAL IN BILLING MONT FOR CHECK EGINE LIGHT THEY WOULD NOT HELP ME AT ALL I WILL NOT BUY FROM LITHIA AGAIN AND WILL NOY GO BACK More