Lithia Chrysler Dodge Jeep Ram FIAT of Bryan College Station

Sam Moore at Lithia in Bryan is batting a thousand! From the moment we arrived until we took delivery of our truck, Sam went above and beyond to make sure we got exactly what we wanted. He was professio From the moment we arrived until we took delivery of our truck, Sam went above and beyond to make sure we got exactly what we wanted. He was professional yet personal and was always more than happy to grab another set of keys and embark on yet another test drive. The level of respect and trust from Sam and the management/finance office through the whole trade-in and buying process made it clear to us that we would not even think of going anywhere else at the time, and for our future purchases. We've never recommended a salesmen and dealership as much as we do now. Thank you very much Sam and the rest of the staff at Lithia Chrysler Dodge Jeep of Bryan. Keep up the exemplary work! Christian & Jo Ann Scott More

waiting on loaner I took my car in Oct 28 they didn't call me back so on Friday Oct 30 I called them to see what the problem was they told me it was the computer an the I took my car in Oct 28 they didn't call me back so on Friday Oct 30 I called them to see what the problem was they told me it was the computer an they was on backorder they gave me 100 percent guarantee..I've been waiting on a loaner car since then an its now November 9..I've called several times about loaner I can't get a call back to get the loaner I have went up there Nov 2 an the service guy Mr Ahmad told me to take my car an said it would make the problem worse I refused to take my car knowing I would be stranded More

Terrible customer service from GM down to service techs Journey wouldn't start so I called a tow truck and had it sent to Lithia. Talked to service and they said we were in luck as there was only one car ah Journey wouldn't start so I called a tow truck and had it sent to Lithia. Talked to service and they said we were in luck as there was only one car ahead of us. Said they would check it out and give us a call. Heard nothing until I called in at 3 pm (car was towed at 8 am). Found out at 5 pm that they couldn't look at until next day...would've been nice to know this earlier so I could rent a car. Service guy was hostile toward my wife. Service Manager wanted to blame the first guy. General Manager wanted to argue and fight with me, the customer. Never again will I bring my vehicle to this place. I wonder if ownership realizes the type of dealership this is? More

Professional experience My husband and I came in due to a recall on our vehicle we currently had and we were very stressed out about this. Our sales person Murray greeted us My husband and I came in due to a recall on our vehicle we currently had and we were very stressed out about this. Our sales person Murray greeted us in a friendly way assured us everything would be ok and proceeded to show us vehicles that fit our needs. Needless to say we did leave very happy and stress free with a brand new 2016 Dodge pick-up. I would recommend Murray and Dodge Lithia to anyone needing to purchase a vehicle. More

poor communications on there part Took car in on 10/15/2015 still waiting for them to return my call. Called in several times with no response. Drove a long way to get service on my Took car in on 10/15/2015 still waiting for them to return my call. Called in several times with no response. Drove a long way to get service on my car. Still waiting on 10/16/2015 for a call back. Seens like me as a customer is doing all the calling. Today is 10/19/2015. We are still waiting for them to call us back. Car is still in the shop since thursday of last week. Dont have my car or a rental car to get to and from work. More

Plesant to work with. Rizwan Is such a polite and helpful young man. I was so happy when he returned to Lithia after being gone for a short while. Rizwan Is such a polite and helpful young man. I was so happy when he returned to Lithia after being gone for a short while. More

just truly amazed I just want to say this was the easiest stress free dealership I have come across. My sales man Kevin Little an his manager Mr Garza worked on this a I just want to say this was the easiest stress free dealership I have come across. My sales man Kevin Little an his manager Mr Garza worked on this all day. An I was concerned about getting into a car let along a brand new 2015, an I have got to say I am truly blessed an I just can't say enough about this dealership. I would defiantly rate it a 10 for sure if i could. Not to mention the tears I cried just amazing sales team. More

Disappointed in their sales staff We were looking at a used car to purchase. We asked to have a noise checked out. While it was in the shop they sold it to someone else. We were looking at a used car to purchase. We asked to have a noise checked out. While it was in the shop they sold it to someone else. More

buying experience arrived 930 am june 21 2015 had to wait 15 min for sales person sales person did good meet and greet then before i even looked inside the car went str arrived 930 am june 21 2015 had to wait 15 min for sales person sales person did good meet and greet then before i even looked inside the car went straight to closing how are you paying cash credit test drive asked four times during test drive about payment the van looked great but had motor tick then salesperson started stating i did not have monies to pay said i didnt know the car upon return to dealership asked how much i was willing to pay never did this person ask if wanted to buy the car i told the sales person i would not negotiate or buy car while i had concerns about defective motor sales person never asked who would be driving, how van would be used never did feature benefit before departure he goes and gets the heavy who comes out pissed off and starts with where is youre monies cash or credit. when informed i was not negotiating on car with ticking motor states it could lifter and then goes for the other than that (possible motor failure) how are you going to pay at this point i am leaving sales man holds my car door from closing now i m really upset i show salesman cash to buy car and leave.PS van is over head cam nada book was about 5k retail sticker was 8,999 car was on auto trader with carfax i knew more about the car than salesperson More

Sales and financing They were very helpful in the process involved in getting vehicle. The finance manager has been great in dealing with other issues, with paper work. They were very helpful in the process involved in getting vehicle. The finance manager has been great in dealing with other issues, with paper work. More