Lithia Chrysler Dodge Jeep Ram FIAT of Bryan College Station

poor service. Poor return calls They never return your phone calls. Had to call another dealer to get my answer. Lithia corp. needs to come clean house. If I find their number I will They never return your phone calls. Had to call another dealer to get my answer. Lithia corp. needs to come clean house. If I find their number I will call them More

Excellent Comprehensive Customer Service The entire experience was accented by customer buying style sensitivity, professionalism and service after the sale. Every individual I came in contac The entire experience was accented by customer buying style sensitivity, professionalism and service after the sale. Every individual I came in contact with helped to confirm my buying decision. More

Excellent Service. I would definitely buy from Lithia again. Thanks to Nick Munoz my husband and I have just purchased a new 2016 Dodge Journey. We love it. Its perfect I would definitely buy from Lithia again. Thanks to Nick Munoz my husband and I have just purchased a new 2016 Dodge Journey. We love it. Its perfect for our family of 5. More

Amazing Customer Experience I've ever had The experience I had at Lithia Bryan was amazing. The beginning of my experience I was discouraged. My vehicle was considered a total loss and didn't The experience I had at Lithia Bryan was amazing. The beginning of my experience I was discouraged. My vehicle was considered a total loss and didn't really see help coming from anywhere besides starting all the way over on saving money just for a down payment. We received a exclusive offer from my insurance company and Lithia was the first place we went. From the time we got out the vehicle Zach took care of us. We had a appt with another rep but Zach met us at our vehicle and then took control of the situation. He really sold me on getting the 2016 Chrysler 200 Anniversary edition. My husband fell in love with in the moment he seen it but I had my mind set on a Jeep. We took it for a test drive and I fell in love. Zach took care of us while we were there waiting to get approved. I really appreciate how he was patient with us and made sure we left with not just a car but a vehicle my family loved. I'm so grateful to had a rep like him. More

Bad experience i had really bad experience with Lithia lately . i am already a Jeep owner over seas and also a Jeep Club member overseas and I know how Chrysler take i had really bad experience with Lithia lately . i am already a Jeep owner over seas and also a Jeep Club member overseas and I know how Chrysler take care of there clients but what happened to me lately in Bryan make me Sad .... I have visited Lithia location to Test drive Honda Accord Hybrid touring 2014 and i drove the car i liked the car but when we sit on the table from the beginning Sam(sales man) told me different price than the internet price that i found in their web site !!!! and asked him to check his web site and i was invited from kelly (sales Manger) after i offered the price i planned to pay but unfortunately we could not reach a deal after some discount so i decide to postponed my decision tell i check some other cars .two days later i sent Kelly tell him i will come to get the car he forget about the last price that i got from Sam then i told him no way i am not going through this ....Then he sent me couple of mails that he agree on the last price i got from Sam .I went on foot since i do not live so far Kelly call and pick me in the middle of the way and i appreciate that but it was the only thing i appreciated that day.He takes me directly to sign the papers and give the full amount payment by cheque to Jiff(finanlater on Sam took me to get the care and leave one i am inside the car on front of the driving car there was two wind shield cracks i told Sam about them he replied it is preowned car i replied these cracks was not in the car when i drove it for a test and at that time i walked around the car to check it and i found two dots of paints to cover tiny scratch and i accepted it and i will never miss something clear like this specially the are directly in front of my eys and being an Engineer and a business man at the same it became a habit for me to notice any thing .Sam said he will call the wind shield man to fill an fix it i said fine.when the man came he said this cracks are big and can not be repaired and the wind sheild must be replaced.Then Sam went inside the administration building and come after few minute (of course speaking with somebody) and said no we can not do any thing and you already signed the documents !!!! ( in my mind it means i did a mistake to trust Kelly and signed the documents before i check the car for the second time !!! or wait till i am on the driver seat ready to go!!!)Then i went to Jiff (account manager ) he went with some computer Clark stuff and talked to them and tell me it is okey they will replace it i said okey .Sam invited me to his desk and leave me for a while then come back and said we can not do the internet market manger should agree (Kelly) i said no way . he talked about there is no big profit margin i replied if so you should not accept the deal and it is not the proper time now to talk about that he said he has a deal i replied what deal ??!!!!! he said let me leave you for a while of course went to Kelly then he came and said you pay half the wind shield the price and we pay the other half that made me sick i said lets finish this then i went to Jiff to tell him what they did but it seems he has nothing to do and this is Kelly !! on Monday they will replace the glass they broke and i will pay the half of its price as a punishment for me to trust them and choose Lithia to deal with instead of telling me they are sorry for wasting my time and make me frustrated I never had bad experience like this it is not only a matter of money it is a matter of trust which is very important for any business to succeed Chrysler over seas always follow there customers after any visit to make them satisfied and dealers keep there client satisfied so we trust them this what makes me go to you but now i am completely frustrated few days later general manger contact me by regular mail asking for my satisfaction!! I have sent him an email with no response till now More

good customer service I rate them a 10 for good customer service and explaining how everything works on my new truck they went over everything inside and outside of the veh I rate them a 10 for good customer service and explaining how everything works on my new truck they went over everything inside and outside of the vehicle More

Extremely helpful The Lithia dealership in College Station, Texas provided one of the best customer service experiences I have ever had. They kept a record of what I w The Lithia dealership in College Station, Texas provided one of the best customer service experiences I have ever had. They kept a record of what I was interested in on file and as soon as a vehicle presented itself they contacted me. I went in the next day and examined the auto and found that it was exactly what I wanted. The sales staff worked with me to get a fair deal that was profitable to everyone involved. All their promises were kept and they went out of their way to make sure that my buying experience was the best possible. The only negative comment is that it took a little over 5 hours to close the deal and drive off with my new vehicle. I definitely recommend Lithia College Station tto anyone wanting the best service with a fair price. Thanks Coy Alexander for hiring an excellent staff. More

Wonderful Dealership!!! Wonderful experience from beginning to end!! Tony Turcic and Murray!! The entire team works together like a cohesive unit!! Thank you Lithia for makin Wonderful experience from beginning to end!! Tony Turcic and Murray!! The entire team works together like a cohesive unit!! Thank you Lithia for making me a brand new car owner!! I will definitely be back. More

Great customer service Very good customer service willing to work with us on prices , interest rates and rebates. Definitely took there time to get the best offer for us. Very good customer service willing to work with us on prices , interest rates and rebates. Definitely took there time to get the best offer for us. More

dis organized mess , poor workmaship, disregard for Clients Pre-Scheduling does not get you anywhere. Service writer was not what I consider friendly. I Pre-scheduled a 4:30 pm appointment, explained I had to b Pre-Scheduling does not get you anywhere. Service writer was not what I consider friendly. I Pre-scheduled a 4:30 pm appointment, explained I had to be at a meeting at 6:00pm and just needed an oil change. So that gives them a good hour to get it done right? Could not even get it moved into service bay before 5:30. This is not the first experience I have had with them . I had hired them to install an autostart system and that took three times to get it to work properly. They lost pieces of my Truck and had to order more. Ultimately I had to have them ship it to me and install myself. I later Found screws loose , rubber weatherstripping folded over and creased, still leaks road noise to this say. It makes you angry to buy a new vehicle and have someone tear it up in the efforts of improvement. Last oil change I needed a courtesy car ride home. I took them almost 3 hrs to get me the ride. Just can't endorse using this service Dept . If I had not Purchased the ILife service agreement I would never go there again, but if I want that agreement fulfilled I'll have to suffer the abuse. More