Lithia Chrysler Dodge Jeep RAM of Bend

Be very cautious if buying a used vehicle from Lithia Chrysler Dodge of Bend. I would Rate then at zero!!, My wife and I after selling our Wrangler realized we needed that extra vehicle and set out to f Chrysler Dodge of Bend. I would Rate then at zero!!, My wife and I after selling our Wrangler realized we needed that extra vehicle and set out to find a replacement. We found a used Wrangler on the lot in Bend and took it for a short test drive. The vehicle seemed fine on the test drive and went back to the dealership to purchase. After the paperwork was complete, homeward bound we were as I followed my wife over Lava Butte. I was wondering why my wife was going 45 miles per hour on the highway but figured maybe she was just getting use to the new to us vehicle. WELL... when we arrived home , my wife explained to me that something was wrong with the vehicle once it had warmed up it had lost power. We called the Dealership that night to let them know there was an issue with the vehicle and we wanted to return it... After no response from the Dealership or Sales person, I drove it back the next afternoon after work. Once we were at the Dealership and spoke to the Manager, he said we could not return the vehicle as the 72 hour rescission ability on a contract no longer existed but they would bring the vehicle into the facility to detect and repair whatever was wrong with the vehicle. We agreed. 8 days later after calling multiple times for updates with no response we received a call stating that the Jeep had fouled a Sparkplug and that they would replace them all for us. 5 days later, they called stating that the vehicle was repaired and we could come pick it up. Well when we arrived to pick it up, the Service manager brought us out to the vehicle and I got in and started it up. Well now it had a major exhaust leak sound coming from the engine. I said to the so called service manager " now it has an exhaust leak " he replied that no, that's just how they sound and that he had his best mechanic do the repair.. I knew at this point what sort of incompetents' I was dealing with. I told him I was taking it to another shop to have them look at it. Well I did exactly that and what the other mechanic shop found was that in the process of replacing the sparkplugs in order to get access the rear sparkplug the exhaust manifold was removed and two of the bolts had been snapped off in the head, The manifold was now also cracked and missing an additional 3rd mounting bolt. After further investigation we found that the Ball Joints were in dangerously poor condition. Now this vehicle was advertised as that a full safety inspection was made on it and all was good. $1800.00 to repair the exhaust and replace ball joints. Lithia would only reimburse us $800.00. We also purchased a lifetime Oil Change Package when we purchased the vehicle that they say can not be refunded. When this was Smolich Chrysler Dodge Jeep this would have never happened. They have lost my business and all my family and friends and any clients of mine that would ask for a referral where to buy a car or make repairs.. I don't trust that they could change oil without screwing something up.... And to top it all off... not even an apology of any sort. We've made multiple repairs and fixed up the Jeep and finally know its safe to drive... So if you're thinking of purchasing a used vehicle from these guys, think twice and have the vehicle's safety inspection somewhere else first. It will save you the grief and dishonest business tactics they use. Signed, Very Unsatisfied Buyer More

Terrible service. On hold for twenty minutes. Won’t make an appt for fuel filter and oil change. First come first serve. Last time I sat in line for an hour. No contact from service dept. left after an hour an appt for fuel filter and oil change. First come first serve. Last time I sat in line for an hour. No contact from service dept. left after an hour and drove to Gresham dodge. Appt, done in an hour. More

I recently purchased (10-7-20) a 2020 Jeep Gladiator Rubicon from your dealership. The Sales Associate I dealt with, Ashley Huber, was very very helpful and professional. She was very easy to work wit Rubicon from your dealership. The Sales Associate I dealt with, Ashley Huber, was very very helpful and professional. She was very easy to work with and made my trade in and purchase seamless. I enjoyed working with her and would highly recommend her as a Sales Associate. More

Very happy with my new to me car- first time buyer and the process was smooth and very low key- no pressure. Worked with Jared and Jerome, both great sales people who took the time to listen and were pat the process was smooth and very low key- no pressure. Worked with Jared and Jerome, both great sales people who took the time to listen and were patient when I wanted to give it a day to think. Finance was easy- got a great rate, and answered all my questions, thanks Shannon! Would absolutely go back. More

I recently bought my truck from Lithia, great service all around. Our Sales ladie Ashley Huber show me quite a few trucks. I appreciate her taking the time to find me what i wanted. Excellent and personal cu around. Our Sales ladie Ashley Huber show me quite a few trucks. I appreciate her taking the time to find me what i wanted. Excellent and personal customer service Ashley! We will be back to Lithia in the future, Aaron Schofield More