Lithia Chrysler Dodge Jeep RAM of Bend

Worst Car Buying Experience I’ve Had I understand that buying a used car comes with risks, but my experience at Lithia Chrysler Dodge Jeep Ram of Bend was the worst I’ve had. Their 247-point inspection ei buying a used car comes with risks, but my experience at Lithia Chrysler Dodge Jeep Ram of Bend was the worst I’ve had. Their 247-point inspection either missed or ignored major issues that should have been caught or disclosed. • The car was brought in from Canada, and rust had been painted over instead of properly repaired. • There was a crack in the rear differential and a welded radiator (which shouldn’t even be possible). • The radio didn’t work and the taillight was broken. • The car was dirty at delivery, and I had to ask them to vacuum it before I left. Thankfully, I purchased the aftermarket warranty, which has saved me from even bigger repair costs—something the finance guy subtly hinted might be a good idea. I can’t speak for others, but if you’re considering buying a used car from this dealership, I highly recommend getting an independent inspection and being extra cautious. More

Best experience buying a car that I have had! Front door delivery, Not all dealerships are created equal. This one goes above and beyond. Front door delivery, Not all dealerships are created equal. This one goes above and beyond. More

Excellent experience in both sales and in the finance department. My salesmen took the time to explain every feature of my new Gladiator and I received a great interest rate in the finance office. Al department. My salesmen took the time to explain every feature of my new Gladiator and I received a great interest rate in the finance office. Altogether a very smooth transaction. Thanks, Scott & Shannon! More

If you are in the market for a new ride I highly recommend you ask for Sales Manager Eric Kelly. He worked very hard to get a good deal for us. He even offered to bring it to us and pick up our trad recommend you ask for Sales Manager Eric Kelly. He worked very hard to get a good deal for us. He even offered to bring it to us and pick up our trade and did take it in to have items put on it that we needed and brought it back same day. He is a super nice person that takes time to work with you. I highly recommend him and I consider him a good friend. Eric is not a high pressure salesman out for big profits. He’ll be honest and up front with you. Thank you Eric! For everything! More

Worst experience of my life. Took them to court for failing to provide license plate information to the DOL after waiting 10 months from purchase date. Manager Matt is rude, and Took them to court for failing to provide license plate information to the DOL after waiting 10 months from purchase date. Manager Matt is rude, and GM Katie is a raging B$&:. Couldn’t give me a car from here if you tried More

David Moore and the entire staff did an outstanding job of getting me into a great rig! They worked hard, and were nothing but positive, helpful, humorous, and kind. I will be going back to Lithia of Bend of getting me into a great rig! They worked hard, and were nothing but positive, helpful, humorous, and kind. I will be going back to Lithia of Bend for all my vehicle needs! Sincerely, one happy customer. More

I wasted a whole day waiting for the service department to do a simple job on my Ram. Appointment made a week in advance. Had the truck dropped off by 10:30am. Told Ethan at the front desk it was not an to do a simple job on my Ram. Appointment made a week in advance. Had the truck dropped off by 10:30am. Told Ethan at the front desk it was not an option to leave my vehicle overnight. I was told it needed to cool from the drive over and it would be a 1.5 hr job (45 degrees outside). I had to call at 4pm to be told they had not touched it and it would have to be left overnight and no they can not give me a ride 30 miles away! Get back in my truck, engine cool to the touch. Unbelievable. There is a serious lack of respect and basic knowledge of the vehicle in the service department. I will never return. I would go anywhere else! Do not waste your time or money with these yahoos. More

I have had a wonderful experience at Lithia Chrysler Dodge Jeep RAM in Bend. Logan Warr and the dealership managers went above and beyond to create value and satisfaction with my car purchase. I highl Dodge Jeep RAM in Bend. Logan Warr and the dealership managers went above and beyond to create value and satisfaction with my car purchase. I highly recommend the dealership. More

Disappointing experiences with both salesman & service dept. personnel. In June of this yr., opted to travel here, in Bend, rather than dealer in Gresham to look at vehicle saw online & liked. Found out dept. personnel. In June of this yr., opted to travel here, in Bend, rather than dealer in Gresham to look at vehicle saw online & liked. Found out, after the fact, lack of communication led to not transferring a valid, paid-for personalized vehicle registration - as I intended - to being charged for new reg. & tags to the tune of $400+. I now sit for four yrs. before can use a valid, personalized registration. As for, service dept., an issue with Start/Stop feature led to trying to set appt. Customer service agent was very hard to hear & understand, rushed through process and seemed really bothered to be attending to my request. It will take a long time to recommend dealership because those actions and will be looking to find other dealership for service. More

Waited three day's for a call back because I lost the keys to my Jeep. I called again and they acted like they never talked to me and I was not in their system. Can you say blown off. I was then told tha keys to my Jeep. I called again and they acted like they never talked to me and I was not in their system. Can you say blown off. I was then told that they are at full capacity and it would be two months before they could make me a new key for a my Jeep. More