Litchfield Ford

The extra mile I greatly appreciate Mike going the extra mile making sure my experience is great. When I came late to look at the car, Mike still took his time over I greatly appreciate Mike going the extra mile making sure my experience is great. When I came late to look at the car, Mike still took his time over hours. Jeff walked me smoothly through the financing side. Good price, great service. More

Above and beyond Let's start at the top - I did a search online for a car - Lincoln MKZ, Ford Fusion, Chrysler 200. Most of the websites ask that you fill in a form w Let's start at the top - I did a search online for a car - Lincoln MKZ, Ford Fusion, Chrysler 200. Most of the websites ask that you fill in a form with your name, email, phone number, etc. I didn't want a lot of annoying salespeople calling so I did not fill out any forms. On Litchfield Ford's website, there is an option to save the car you're interested in to your cell phone. I did that. Later that day, I received a text from Abby following up on my interest in the car. She was great, not pushy just there to give me information. She even emailed some pictures of another car that I had an interest in that wasn't on the website. When I was ready to go to the dealership to test drive, she turned me over to Jeff Smith, a salesman. Jeff was fabulous! As we sat in the car letting it cool, Jeff told and showed me the many features of the car (technology). He had me drive down a pleasant country road for the test drive. Then we did the same with the other car. With his help, I was able to decide on which car I wanted to purchase. Since my husband wasn't with me to see the car and I didn't know if it would fit in the garage, Jeff actually stunned me when he said I could take the car home overnight! I happily took it home! When we were ready to sign the paperwork, Jeff Smith and Jeff Tucker stayed after hours on a Sunday to make sure we were all set. Jeff Smith stayed even after everyone else was gone to make sure I understood how the technology worked in the car and paired my phone to it. He never made me feel like I was keeping him. Even today, after the sale, he contacted me via email to see how I was doing with the new car. Now that's what I call customer service! More

F350 Purchase We recently purchased a Ford F350 super duty truck. From the moment we walked into the dealership at Litchfield Ford , we were treated with the upmost We recently purchased a Ford F350 super duty truck. From the moment we walked into the dealership at Litchfield Ford , we were treated with the upmost professionalism. The salesman Jeff Smith is well versed in all aspects of truck knowledge. He showed us several trucks of interest and proceeded to explain every detail of each and in comparison of one another. He took his time to to go over all the details leaving us to have few if any questions. Jeff's personable mannerism was a welcomed surprise as we were not actual looking to purchase but to rather get more information for a future purchase. As he proceeded conversing with us it was clear to us that if we were going to buy a truck , it would be from him and today. The proceedings following for the loan process and regular paperwork were incredibly easy with Jeff Tucker. He took his time to make sure we understood all the different warranty plans as well as added a personal story to help us make our decision. Should we need to purchase any other vehicles in the future we would certainly come back to Litchfield Ford More

No haggle, no hassle, no pressure Got a great deal on a great car. Financing was made easy. Both Jeff's followed through smoothly with any questions or requests. Looking forward to c Got a great deal on a great car. Financing was made easy. Both Jeff's followed through smoothly with any questions or requests. Looking forward to continuing business with Litchfield Ford. More

Brookdale Litchfield Hills Bus Your Service department is the Best. Allie Bardwell, and LeeAnn Asklar are the most competent service people I have ever felt with. Service is always Your Service department is the Best. Allie Bardwell, and LeeAnn Asklar are the most competent service people I have ever felt with. Service is always done correctly. Thank-You You Phone message is the Best.🤗 More

Great to work with Great prices, no pressure. Easy transaction- once the decision to purchase was made I was in and out in under a half hour. I drove here from an hour a Great prices, no pressure. Easy transaction- once the decision to purchase was made I was in and out in under a half hour. I drove here from an hour away because the price and customer service was great! More

My NEW (used) Car Thanks to two Jeffs, I was able to trade and buy a new car in one day! I'm so happy with my new Escape and really appreciate the kind nature and helpf Thanks to two Jeffs, I was able to trade and buy a new car in one day! I'm so happy with my new Escape and really appreciate the kind nature and helpful attitude that they both had while helping me. I will certainly be back to this dealership and will recommend to friends and family! More

Bought a new car I had a Ford Fiesta that was involved in a car accident and need to be replaced. Steve was extremely helpful in finding a car that fit my needs and b I had a Ford Fiesta that was involved in a car accident and need to be replaced. Steve was extremely helpful in finding a car that fit my needs and budget. I wanted a hybrid car and I am very happy with my Ford C-Max. Steve was available to answer all of my questions, helped me to navigate the paperwork and deal with the insurance company in a time that was especially stressful for me. He was friendly, approachable and accessible. I will definitely buy another car from him in the future. More

Great job very professional nice truck Great Sales experience hastel free Quick and friendly good guys , professional staff .. Never new owner goes to same church I do .. Helps with knowi Great Sales experience hastel free Quick and friendly good guys , professional staff .. Never new owner goes to same church I do .. Helps with knowing your dealing with honest guy More

New Lease I had a very good experience with Steve and all the employees at Litchfield Ford. Will definitely be back in the future and will be highly recommendi I had a very good experience with Steve and all the employees at Litchfield Ford. Will definitely be back in the future and will be highly recommending them to others. More