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Lipton Toyota - Service Center
Fort Lauderdale, FL
1,820 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,820 Reviews of Lipton Toyota - Service Center
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November 02, 2014
Charles Holland I had three recalls on my Toyota,Liton had my car for over four hours and did nothing my window was not working and remaind down.Lipton told me it was I had three recalls on my Toyota,Liton had my car for over four hours and did nothing my window was not working and remaind down.Lipton told me it was not the master window switch that was under recall. Lipton told me the two other parts was broken and told it would be six hundred and fifty dollars.I new that was a lie so I bought a window switch from Lipton for dollars.I went to my mechanic he put the window up and told me the master was the problem, I spent 2 hundred and 40 dollars at Auto Zone.My mechanic installed it for 60 dollars.I went back to Lipton to return the unused window switch,I was told I cant return the part because it was electrical part wen auto zone and other part stors would.Lipton manager Scott was unprofessional.I would give them negative five stars if that was passable. More
by 964.big.charlie
Employees Worked With
Bradley Kirker
Helpful February 03, 2014
THIS DEALERSHIP LOVES SENDING OUT "BAIT AND SWITCH" TYPE FLIERS IN THE MAIL AND LOYALTY TO LONG TERM CUSTOMERS IS NON EXISTANT. THE SALESMEN ACTUALY FIGHT WITH EACH OTHER AND THE BUYING PROCESS SWITCH" TYPE FLIERS IN THE MAIL AND LOYALTY TO LONG TERM CUSTOMERS IS NON EXISTANT. THE SALESMEN ACTUALY FIGHT WITH EACH OTHER AND THE BUYING PROCESS IS UNCOMFORTABLE. I HAD TO GO TO TOYOTA CORPORATE TO REMEDY WHAT SHOULD HAVE BEEN A SIMPLE WARRANTY FIX. THE OWNER OF LIPTON COULDN'T HAVE CARED LESS. HE ALSO TRIED TO CLAIM CREDIT FOR CORPORATE SENDING ME A CHECK TO COVER MY COSTS. HE WAS THE REASON I HAD TO CONTACT TOYOTA CORPORATE! THERE IS A BRIGHT SPOT AND THE ONLY ONE THAT I HAVE FOUND. SERVICE MANAGER SEAN KESSON. HE HAS GREAT PEOPLE SKILLS AND IS TOP NOTCH OVER ALL. HE UNDERSTANDS HOW TO SPEAK TO CUSTOMERS....HE SHINES IN A PLACE WITH FEW SHINIG AREAS. (THE SHUTTLE SERVICE BACK TO WORK IS ALSO NICE.) I SEE MR. KESSON FOR MY DEALER REQUIRED WORK, NOW AND IN THE FUTURE. EVEN WITH THE TWO NEW VEHICLES THAT I RECENTLY PURCHASED ELSEWHERE. LIPTON CAN THANK MR. KESSON FOR EACH AND EVERY DIME THAT I GIVE THEM. More
by ZEROPILOT
December 30, 2013
I have 2013 Camry hybrid I took my car to this dealer service because I got a recall letter. I had to wait almost 15 mins to talk to the service advisor named Eddie when other advisors didn't have any c service because I got a recall letter. I had to wait almost 15 mins to talk to the service advisor named Eddie when other advisors didn't have any customers. I asked Robert if I could talk to other advisor instead of Eddie bc he seems to be busy with a customer. Robert said he will help me after he is done sorting his paper which took another 5 mins. I told him I came here bc I had a recall and told him please have my car go through a car wash after the service is done. After the car was done, Eddie calls me on the phone and said my car is ready and is out in the front. From my past experience with any service dealers, the advisor finds you in the waiting area and explain what they done to the car. I noticed other advisors were coming to the waiting room to talk to the customers but Not him. Maybe this place just calls you on the phone I just don't know. I finally found him and he looked so unhappy and I asked him if the car had been washed and he said he didn't think so and told me it will be about another 10 mins. I told him I specifically requested the car wash and why it wasn't done and he simply said it wasn't wrote up (once again with didn't care attitude). I waited 10 mins and while the car is being washed I noticed the invoice didn't explain what they've done to the car. I had to find him again and asked and he circles the DOT and said this means they replaced the part. I am not a mechanic nor do I work in this industry so how am I supposed to know DOT means the part was replaced? He should have told me what they've done to the car when he handed me the invoice. I shouldn't have to flag him down and ask him. Maybe he had a bad day or stressful day. I had to rate only on the advisor's attitude towards me during my visit since it was recall and I didn't have to pay for the work. The overall experience with the service wasn't bad. They took it in and finished within promised time. I was actually impressed with punctuality. The waiting area was small but comfortable. They even had a concierge kiosk where a nice lady made me a good cup of coffee. I would have given 4 stars for overall experience but had to deduct a star because of my experience with not so friendly advisor. More
by Donaldnatlanta
Employees Worked With
Eddie Arencibia
December 08, 2013
Yarilin G. Was awesome. She observed me walking in and assisted me right away. She was warm and friendly as well. Eric Jones was helpful as well. Thank you. I appreciate her assistance. assisted me right away. She was warm and friendly as well. Eric Jones was helpful as well. Thank you. I appreciate her assistance. More
by cassandraArmstrong1
Employees Worked With
yarilin goncalves
July 27, 2013
Bob Stanisich took very good care of me and my car!!! I had a horrible experience at Delray Toyota! I was told rust stains in my car were food, but Bob knew differently and had it fixed in one day!! I will had a horrible experience at Delray Toyota! I was told rust stains in my car were food, but Bob knew differently and had it fixed in one day!! I will be back to Lipiton!!! What great customer service. Bob really goes above and beyond for his customers!! More
by slomc1ca
Employees Worked With
Robert Stanisich
July 16, 2013
For starters I have NEVER had a bad experience at Lipton. I am a former Nissan owner, but after numerous issues and poor service I decided to look at Toyota's in 2007 when looking for a new car. I purchased I am a former Nissan owner, but after numerous issues and poor service I decided to look at Toyota's in 2007 when looking for a new car. I purchased a new Corolla at Lipton, the process went very smoothly and without issue. No pressure, no up sell, and as a woman I expected that may happen. They even had a " new owners reception" at the dealership a few weeks later, it was great! When my daughter was ready to have her own car, she got the 2007 and I went shopping at Lipton again! Once again, a great experience, this time an upgrade to a 2010 S model, love it!! Thank you Mr. Clarke! Another smooth transaction, I wasn't pushed to buy a more expensive car, they understood I was on a budget. Reliable was most important, and that's what I got with my Corolla's. I have NEVER had a problem having my cars serviced, and do so on a regular basis, and yes I drive from Boca Raton because the Service Dept is excellent. Actually enjoy going! I usually see Andrew, Service Advisor, and while you don't always get to see the person who works on your car, Garth is one of the best! Nelson, the Service Manager is spot on, never had an issue that wasn't resolved. In fact he and his staff went the extra mile to help when my daughter's car was broken into, by way of smashing out her windows. Everything was taken care of, even the window re-tinting, which was a perfect match! The waiting area is well thought out, clean, pretty much anything you want, and spotless restrooms. Over the years I have sent many people to Lipton without reservation, have always been thanked, with positive feedback. A friend had purchased her car with the "tires for life" deal, unfortunately part of the deal was that you had to follow the rules, ie. have your oil changed there, she didn't, she understood. She is now a loyal Lipton customer. I have had many opportunities to observe while there, I was impressed to see how often customers brought goodies to the staff, clearly they are doing something right! I wish there was a plus 5 stars!!!!!!! More
by MaH2
July 01, 2013
BUYER BEWARE!!!! Lipton Toyota should be put out of business after what they have done to me. They led me to believe that they would repair my car and guarantee their repairs. The car came back in wors business after what they have done to me. They led me to believe that they would repair my car and guarantee their repairs. The car came back in worse condition than when it came in. Actually, it is not even mobile at the moment. Not even an "I'm sorry" or "maybe there was some sort of miscommunication". In fact, the so called "service manager" refused to honor their substandard workmanship and openly claims that he is under no obligation to review client's concerns nor car history to ensure repairs are effectively done. Thanks for the "customer service" and going back on your promised "100% satisfaction" guarantee. Don't trust these CROOKS! More
by twins0915
Employees Worked With
Nelson Lopes
March 07, 2012
I needed a costly repair on my '02 Lexus. I shopped a couple of small mechanics because I thought their prices would be less than a dealer. After a friend recommended Lipton, I went in for an estimate. T couple of small mechanics because I thought their prices would be less than a dealer. After a friend recommended Lipton, I went in for an estimate. To my surprise, their quote was MUCH less than the others I received. The employees were friendly, the service center is clean and new, they even had a driver drop me off to work and pick me up when my car was ready. As expected, the actual cost of the work was slightly higher than the estimate, but I still saved a lot by coming here. A+ service in every way. More
by MBurl_78
Employees Worked With
Bob
July 26, 2011
I went to get a new visor for my Toyota Camry. They changed the visor but somehow the clock of the car stopped working. I left the dealer and then called Customer Service to express my frustration. Nel changed the visor but somehow the clock of the car stopped working. I left the dealer and then called Customer Service to express my frustration. Nelson, from Customer Service was very diligent, he took care of the situation. He really wanted to make sure I was happy with their service, and he was successful with it. Good way to retain customers. Thanks Nelson! More
by Lizzyft
Employees Worked With
Nelson
June 16, 2010
Lease a car from Lipton 2009 Carola. The head lamp went out. We went there on a Saturday at 3 PM and were told they are closed. The web site says open till 4pm- Wasted my afternoon. Went back for the same out. We went there on a Saturday at 3 PM and were told they are closed. The web site says open till 4pm- Wasted my afternoon. Went back for the same thing at a later date. Car went in service came back OK. Had the car for 2 days and the light burn its wires around the light bulb socket. They admited to me there was a loose bulb. So instead of inspection of the socket and wires to trouble shoot. They placed the buld back in the hole causing a wire friction of some kind and caused this wire burning. I called the Manager and he said just bring it in. So Again I brought it in and they wanted 200.00 for the parts and 200.00 for labor. I believe this should be coverd under warrenty. The car only has 11,100 miles on it. I spoke to customer relations and she went to talk to them. The all agreed asgainst me. I own 2 toyotas and have since 1979. Over a couple hundred bucks and lack of caring and stand by their product - the simply refused to thumb their nose up at you. The service manager writer errased my information from the computer so when I went there to pick up my car there was no record of it. I had to wait and be embarrased at the casheir desk while they laughed at the whole thing that happend. They found the key and gave to me. I asked the service writer were can I find my car, he replyed its out there somewhere. I had to go find it instead of them driving it up to the service doors. More
by patrolman
Employees Worked With
Asst Manager Service Writer Manny or Marty
