Lipscomb Chevrolet GMC

Excellent, fast service! Doug Gray has provided great customer service. They are fast and friendly! When we bought my car I’m December it was pleasant, haggle-free experience. Doug Gray has provided great customer service. They are fast and friendly! When we bought my car I’m December it was pleasant, haggle-free experience. More

My experience My transmission went out on my car. My warranty covered it by not my radiator which ran me around 1100 bucks to fix. No problem. After I got my car ba My transmission went out on my car. My warranty covered it by not my radiator which ran me around 1100 bucks to fix. No problem. After I got my car back, I had another major transmission leak. This was after they rebuilt my transmission, twice. I take it back in and they try to send me home with it just telling me it's a leak but not sure where it is coming from. I refuse til they look at it. They do. I guess there was some miscommunication. That's fine. They fix the problem after a couple weeks. I get my car back for maybe 4 hours. Drive it 4 miles. Huge transmission leak, yet again. They did get my car back to me within a few days this time. However, the inside of my car was a mess. You could see where handprints were. Plus in my back seat the floor was pulled up to expose a battery. The seating tracks were pulled up too and left on scattered on the floor. I will say they were able to get me a loaner each time which I was grateful for. The female I dealt with was very nice. I can't say the men were but I don't exactly expect that dealing with a busy shop. I just wanted my car fixed. I've had my car a day and a half this time. I'm hoping I don't have any issues. Overall, I would not recommend this service department. They kind of wrote me off in the beginning which was really frustrating. Then during the many weeks leading into a month or more of having my car, no one ever updated me on the progress or findings. The first visit they did when it came to getting approval to order parts, but that was it. The 2nd one they did not contact me at all in over a months time. I hate to condemn a whole business because I am sure there are good mechanics and staff that work there. But my experience was not a good one with the few individuals I came in to contact with. More

Excellent service The customer service represetative was very helpful, the customer service was excellent. .I would highly recommend Doug Grey service department to any The customer service represetative was very helpful, the customer service was excellent. .I would highly recommend Doug Grey service department to anyone. They got me in and out quickly. More

Make you feel like FAMILY!!! From the moment we walked in the front door, we were greeted by Lindsey, who immediately made us feel very welcome. We knew what we wanted and she did From the moment we walked in the front door, we were greeted by Lindsey, who immediately made us feel very welcome. We knew what we wanted and she did everything in her power to help us. It was a cold windy day but she didn’t hesitate to go out and pull out a couple of different vehicles for us to look at. She made sure it had gas so we could test drive it and she helped keep our kids entertained while we finalized paperwork. Proud to be part of the Doug Gray family and highly recommend Lindsey if you’re in the market for a new vehicle. She worked very hard and late to get us every rebate possible!!! More

Always top notch service Can’t beat the service my family has always received from the whole team at Doug Gray, from sales to service. We always feel so spoiled. Forever Team Can’t beat the service my family has always received from the whole team at Doug Gray, from sales to service. We always feel so spoiled. Forever Team Doug Gray. More

Odd noise under dash and tailgate hard to open. As always, Danny, in service, was polite and knowledgable. He put me in a nice loaner while my vehicle was being worked on. While I don't know the mec As always, Danny, in service, was polite and knowledgable. He put me in a nice loaner while my vehicle was being worked on. While I don't know the mechanic's name, he tried very hard to come up with a solution to a strange and difficult to diagnose, problem. More

Very satisfied! I was very satisfied with my experience last week trading cars at Doug Gray Chevrolet Buick GMC in Elk City. Everyone that was involved was very prof I was very satisfied with my experience last week trading cars at Doug Gray Chevrolet Buick GMC in Elk City. Everyone that was involved was very professional. More

Best service experience in the south west I took my suburban in for a service and Krisssie Allen was the one that assisted me with my service . She was very professional and ensured everything I took my suburban in for a service and Krisssie Allen was the one that assisted me with my service . She was very professional and ensured everything would be fixed in a timely manner. She explained everything on the service ticket from parts to labors so I wasn’t hit with unexplained charges like some companies do. This is the first time I have used Doug Gray for services and I will bring my vehicles here ilfor any service in the future. Lastly the rental truck that was given was great and appreciated because it was a last minute service and the company helped me out tremendously. I am appreciate everyone that was involved More

Amazing dealership with amazing and friendly staff We went just to look at their inventory and inquire about prices and ended up deciding to purchase a vehicle within a hour of being there. We ran them We went just to look at their inventory and inquire about prices and ended up deciding to purchase a vehicle within a hour of being there. We ran them late on closing for the day and kept apologising but they were so kind and understanding and even helped babysit our 5 and 8 year olds in their play area while we signed paperwork. We are so glad to have decided to purchase from this dealership and plan to upgrade our pickup soon also More

It was good and fast It was a good experience. A nice place to wait. They offered something to drink and the service was quick and I didnt have to wait very long. It was a good experience. A nice place to wait. They offered something to drink and the service was quick and I didnt have to wait very long. More