Lipscomb Chevrolet GMC

Find another shop!!! Our GMC Acadia was taken to Jessie Griffith’s repairs in elk city for a new wiring harness. Two and a half weeks later we were told that it needed an Our GMC Acadia was taken to Jessie Griffith’s repairs in elk city for a new wiring harness. Two and a half weeks later we were told that it needed an entire new engine, not a wiring harness. The car is still under manufacturer warranty so it was towed to Doug Gray Chevrolet Buick GMC in elk city. It sat there for another four weeks before they got the engine replaced. We finally got the car back but had to take it BACK to Doug gray the very next day because all of the oil in the car ended up in our driveway. They told us they had to drop the transmission to get to the leak which took them another two and a half weeks. The leak was cause by the mechanic who replaced the engine, something about not tightening something up all the way. We get the car back, again and within two weeks we had to take it BACK to Doug gray for the third time because when they reassembled everything, they did not reinstall the rear drive shaft correctly. This time, GM union was on struck so there was no way to get parts in to replace the drive shaft so it sat in the shop for another three and a half weeks until we finally got it back again. So far we’ve had no more issues but it’s only been a week. Our experience was awful! Chrissie, who works the front desk, was great and always gave us the best update she could when we would call but the service department just doesn’t seem interested in doing their jobs in a timely manner or correctly for that matter. Next time we need a Chevy certified shop, we’ll be driving to weatherford. Doug gray was nothing but a headache. More

Every time I am there I am amazed at the service that I rece I have not traded before at Doug Grey. But I will go back. I think the price was right and the service is great. I will recommend this business to oth I have not traded before at Doug Grey. But I will go back. I think the price was right and the service is great. I will recommend this business to others. More

Fantastic service team Had an issue that suddenly popped up. Brought it in and as soon as I told Caleb what it was doing, he knew to look where no one else had. Quickly diag Had an issue that suddenly popped up. Brought it in and as soon as I told Caleb what it was doing, he knew to look where no one else had. Quickly diagnosed the issue, told me what was needed and got me in the next day to get it repaired. More

Relaxed, professional, enjoyable Everyone at the dealership was friendly and helpful. We found the vehicle we wanted and the trade in was given the highest value. Wonderful experienc Everyone at the dealership was friendly and helpful. We found the vehicle we wanted and the trade in was given the highest value. Wonderful experience. More

Great service I always receive great service and great sales team Doug Gray Chevy always do good work to make things right or to make you happy I always receive great service and great sales team Doug Gray Chevy always do good work to make things right or to make you happy More

Pleasant and courteous The service mgr was very courteous and sympathetic. The only issue was waiting on parts to be delivered There seems to be some disconnect between se The service mgr was very courteous and sympathetic. The only issue was waiting on parts to be delivered There seems to be some disconnect between service mgr and guys in shop area More

Traveling on the road away from home. Had an issue requiring the dealer. They checked it out and did what they could. It worked and was back on the road in just over an hour. Very satisfie Had an issue requiring the dealer. They checked it out and did what they could. It worked and was back on the road in just over an hour. Very satisfied More

Excellent We had a great experience with Kaleb. He was very helpful and easy to work with! We are so excited for our new Chevy Tahoe We had a great experience with Kaleb. He was very helpful and easy to work with! We are so excited for our new Chevy Tahoe More

Professional and friendly I have been buying my vehicles from Doug Gray for over 20 years now and always have had the best of service, and always professional in their sales I have been buying my vehicles from Doug Gray for over 20 years now and always have had the best of service, and always professional in their sales people, always fast and friendly service with quality, not much more you can ask for in a dealership More

Service, warranty work Everyone was very courteous and helpful.the work was done very timely. I would recommend this service department to my friends and family I was comple Everyone was very courteous and helpful.the work was done very timely. I would recommend this service department to my friends and family I was completely satisfied More