Lindsay Volvo Cars of Alexandria

new car purchase Overall this was a good experience. I felt I received good customer service from my sales person. There was a lot of waiting however. I think it shoul Overall this was a good experience. I felt I received good customer service from my sales person. There was a lot of waiting however. I think it shouldn't take hours to purchase a vehicle, call me old school, but you should be able to deal with the deal maker sooner in the purchasing steps. More

Lack of Transparency and Honesty Two words: Transparency and honesty. We traveled 4 hours during a rare weekend getaway to test drive a wide variety of used Volvo vehicles at a reputa Two words: Transparency and honesty. We traveled 4 hours during a rare weekend getaway to test drive a wide variety of used Volvo vehicles at a reputable dealership-according to reviews. Unfortunately, we will be repeating the same frustration as Amy verbalized in her negative review. Our salesman: Robert and Dionte were both low pressure and very helpful during test drives. We eventually decided upon a Volvo V90- during the "Lets Make A Deal" portion of the sale, Dionte NEVER mentioned there is only 1 key fob. He insists salesman are not aware of how many key fobs each vehicle has.?? Dionte did tell us about this mishap when were ready to leave, standing in the parking lot-hours later. We also pointed out that our vehicle did not have floor mats and the 12 volt covers were also missing. Dionte quickly remedied the floor mats, 12 volt covers, touch up paint for obvious chipped paint ( we are grateful) and stated if we come back tomorrow (Monday) he would get us a key fob and have it programmed. This was not possible as we work for a living. Dionte then states our key fob would be under warranty- so not true. So, here we are 11 days later, Dionte informs me that Lindsay Volvo will not provide a key fob for free it will now cost me $620 to have a new key fob programmed which does not include our travel/hotel expenses. There is no discount provided for lack of transparency or dishonesty. A large company who spends a minimum of tens of thousands of dollars in advertisement to attract new customers but is unwilling to provide a transparent and honest deal ruins the magical experience of purchasing a newer car. I'll also point out that a local dealer is able to provide the same key fob w/ programming for $510. I assure you Lindsay Volvo that my recommendations to fellow Volvo owners to do business with you would greatly exceed your $620 in savings however, I don't believe you care. More

Excellent Great service, my service manager was awesome, knowledgeable and friendly. I purchased my car from CarMax and would recommend friends to deal with y’ Great service, my service manager was awesome, knowledgeable and friendly. I purchased my car from CarMax and would recommend friends to deal with y’all for service. More

Xc90. Overall great experience with Sales Manager Markell and Sales Consultant Auguste, made sure I left satisfied also outstanding consumer service from th Overall great experience with Sales Manager Markell and Sales Consultant Auguste, made sure I left satisfied also outstanding consumer service from the both of them. I’ll most definitely return to this location . More

Low stress car buying Our experience at Lindsay Volvo Cars of Alexandria was stress-free. We found a car on their website and got a call right away when we expressed inter Our experience at Lindsay Volvo Cars of Alexandria was stress-free. We found a car on their website and got a call right away when we expressed interest in coming over to test drive it. It was the perfect car for us, and our salesman, Kelvin, and the Finance Manager, Gerry made the whole experience so easy for us. The car was spotless when we picked it up too. We highly recommend this dealership. More

Follow Your Gut After careful review of the 2019-2020 lineup of small SUVs, I went with a Volvo XC40 Inscription. I wanted a modern car with old style safety features After careful review of the 2019-2020 lineup of small SUVs, I went with a Volvo XC40 Inscription. I wanted a modern car with old style safety features. Billi Jean (named for her denim blue exterior and amber interior) has more than satisfied my driving expectations, More

Service Department The Service manager went above and beyond to accommodate me in scheduling an appointment! Craig my service consultant is the reason I still drive a Vo The Service manager went above and beyond to accommodate me in scheduling an appointment! Craig my service consultant is the reason I still drive a Volvo! He came from my former dealership! He is professional and knows vehicles! I couldn’t ask for anything more! More

Great buying experience Very content with the price I got for my Pre-owned BMW X5. The service provided by Lenny was beyond substantial. Definitely recommended and will come Very content with the price I got for my Pre-owned BMW X5. The service provided by Lenny was beyond substantial. Definitely recommended and will come again! More