Lindsay Volkswagen of Dulles - Service Center

Your dealership is always very clean and absolutely has friendly staff. Alfonso in sales has sold me multiple Volkswagen's and he has always made the car buying experience pleasant! friendly staff. Alfonso in sales has sold me multiple Volkswagen's and he has always made the car buying experience pleasant! More

I had a problem with my 2022 VW passat for blind spot monotoring and in spite of the fact that my car has 16000 miles and is under warranty, but the service persons didn’t fixed my car under warranty and monotoring and in spite of the fact that my car has 16000 miles and is under warranty, but the service persons didn’t fixed my car under warranty and my car was about weeks in Lindsay for final decisions !. More

The servicing department at Lindsay VW, in particular Will Laughlin, did a great job performing maintenance on my VW. Very professional and courteous throughout the process. Importantly, they kept me u Will Laughlin, did a great job performing maintenance on my VW. Very professional and courteous throughout the process. Importantly, they kept me updated and informed about what the vehicle was needing and the status of the maintenance during the whole process. Very impressed. More

Service department did its best to discourage us from bringing our Atlas to fix a water leak from sunroof citing if they found dirt being the problem, they would charge us $300. We were scared to do brin bringing our Atlas to fix a water leak from sunroof citing if they found dirt being the problem, they would charge us $300. We were scared to do bring it… We had to take our vehicle to Catonsville, MD VW dealership. They never "intimated us" and they did for free because it was still under manufacture’s warranty. This is cheating customers who paid in full upfront for service agreement. More

Review of Lindsay Volkswagen Service. On 26 Oct 2020, Review of Lindsay Volkswagen Service. On 26 Oct 2020, I dropped my 2017 VW certified pre-owned GTI off at Lindsay Volkswagen for a 27 Oct 2020 a Review of Lindsay Volkswagen Service. On 26 Oct 2020, I dropped my 2017 VW certified pre-owned GTI off at Lindsay Volkswagen for a 27 Oct 2020 appointment. The issue was water leaking onto the drivers floormat when parked in the rain. From all the website blogs it appears to be a common problem where the sunroof drain tubes are clogged. I took the car to the dealership vice my normal mechanic because the blogs said the problem was so common there may be a Technical Service Bulletin. After calling a couple hours after my appointment time the service advisor, I won’t use his name, checked and said my 2017 certified VW had rust on the frame of the sunroof and it would cost $3500. I explained this is a common problem, on the internet, and if a 2017 sunroof has enough rust for the sunroof to leak it is a manufacturers defect and the part should be replaced for free. No agreement from my Service Advisor. I picked the car up the next day for $149.95 and the technician was not in to speak to and the advisor was still no help. I took the car from the dealership to my mechanic who fixed the clog in less than an hour, said it’s very common, and fixed my seatbelt which had been twisted inside the pillar, I assume during the Lindsay VW inspection. I called the original VW Service Advisor at 12:05 and said I’d like to speak to a Manager. He said they were at lunch. I called back at 3:40 and left a message that I would like to speak to a Manager. A Manager, I won’t use his name, called at 7PM and was helpful and knowledgeable. He said he knew the leak was a common problem and it would be odd for rust. He asked me to come in the next day and refunded me the $149.95. I did not mention the seat belt twist. I received two generic robo texts asking how the service was on 29 and 31 Oct. I did not respond because this was my second negative experience at the dealership. The first time I wasted my time writing up the issue and got no response. The first incident was on 27 Aug 2020 when I brought my VW GTI in for an oil change and tire rotation. All went well but the “Lindsay Volkswagen World Class Inspection” (actually says that on the invoice) recommended a four wheel alignment. I left the dealership and went directly to the NTB service shop where they offer a 5 year alignment. They said I had a bad brake caliper leak. I left NTB and went directly to my mechanic who confirmed the caliper leak and replaced the caliper. I wrote this up and sent it twice to the texts and got no response. Bottom line: The manager tried to resolve but between overpriced estimates, bad diagnosis and a feedback system made designed to send generic texts I would take my business elsewhere. More

SAFETY FIRST! When I dropped off my car on 3/19/2020, Henry met me with a huge smile and welcome. As I walked into the service department, Henry wiped the door ha When I dropped off my car on 3/19/2020, Henry met me with a huge smile and welcome. As I walked into the service department, Henry wiped the door handles, steering wheel and shifter off with bacterial spray. Henry smiled again and said we all have to be safe. I noticed everyone in the service department keeping a social distance and most wearing gloves. My information was gathered by a very polite and professional young man - sorry I didn't get his name. Glen called on 3/20 with his findings. He explained everything in detail to both me and my husband. When I picked up the car today - 3/21 Henry was cheerful and smiling. Erik was extremely helpful when I asked for a new battery for my spare key fob. After explaining how I use the car, Glen was very patient as he explained what I needed to do to correct the issue - in my words - drive the car faster to clear the carbon. Again I was extremely impressed how well prepared the service department was to handle all the precautions for the corona virus. Hand sanitizer, wipes, social distancing and a new pen for every customer for the necessary signatures. Thank you Service Department for keeping me safe and keeping your employees safe. More

Recent repair Having multiple VW's serviced at Lindsay VW since they opened, I knew I wanted to purchase a CPO TDI from them when the time was right. With so many Having multiple VW's serviced at Lindsay VW since they opened, I knew I wanted to purchase a CPO TDI from them when the time was right. With so many TDI's to choose from, I was able to get exactly what I was looking for within my budget. Unfortunately I did have a mechanically issue and the car was towed to another VW dealership via VW Roadside Assistance that came with the CPO car. That dealership failed miserably at diagnosing the problem, so I had the car taken back to Lindsay. Within minutes of communicating with the service manager, Paul Boots, I knew I had made the correct decision on having the car looked at by Lindsay for a second opinion. Not only was the car repaired under the TDI CPO Warranty, it was done very quickly. I can't not thank them enough for doing what they did, excellent service! More

Great Sales Team, Worst Service Team The Sales Team (particularly Debbie Gonzalez) was great. Debbie worked with us to get us into the 2019 Atlas of our choosing. Debbie openly and quic The Sales Team (particularly Debbie Gonzalez) was great. Debbie worked with us to get us into the 2019 Atlas of our choosing. Debbie openly and quickly communicated with us when we had questions and requests. The sales team is where the good service stops. 3 weeks after taking home our 2019 Atlas, I jumped in after work and started to drive home just after a nice afternoon storm wrapped up. At the first stop light I came to it started to rain from the upper console area. I used a napkin to catch the water before it got all over the entertainment equipment. I thought maybe the sunroof wasnt closed properly so I opened it and closed it hoping that was that. Nope, the next week, same thing happened. We called Lindsay VW about the issue and booked an appointment for the following week. Our appointment was on a Thursday morning at 745AM. We received a Jetta Loaner, not quite a comparable vehicle but thinking this would be a day or so, didnt think it was a big deal. We called Thursday afternoon for a status but were promised a return call from the Service Advisor....no call. We called Friday for a status but were promised a return call from the Service Advisor...no call. Monday Morning rolled around and we had still not even received a call from anyone regarding our vehicle. I called in and spoke to the nice girl who answered the phone, our advisor was busy, he was handling so many requests he would have to get back to us. Since I could not get a service advisor to even call me I resorted to reaching out to the Sales team asking for help. We finally received a call from the Service Department on Monday evening but all they could do was tell us that they had not even had our car in the bay to diagnose the issue yet. What good is an appointment if 5 days later our car has not been looked at yet? After the Service Team finally got around to looking for an issue we were told it was a weather stripping problem and it had been fixed. Unfortunately they dropped the bomb that our car was moldy and they would need to replace the headliner and carpeting. We were told that it would take 7 days to get the "parts" in for the replacement. So you are telling me that it will take a week to just get some carpeting and headliner? We called at the end of Day 14 and were told we would receive a return call on the status...guess what, no call was received. Fast forward, it is now Day 15. We placed a call into the service department to try once again to get some status. The nice girl who answered the phone said she doesnt believe the "parts" are in yet. If you want to service a VW or need repairs, I urge you to go elsewhere. If you want an open line of communication with your service team without having to hound them, go elsewhere. I would give this less than a 1 star if it wasnt for the great Sales team. UPDATE: I have been in contact with the Service Manager Paul Boots at this time who is doing his best to correct the issue and has been open about the status. This is has helped ease the frustration due to the lack of communication previously. Will update again once the vehicle is fully repaired and returned, but do appreciate actual feedback from the dealership at this time. More