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Lindsay Volkswagen of Dulles
Sterling, VA
1,627 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 20, 2023
My experience with Lindsay Volkswagen was very positive. I have waited for our car to come in for almost a year and a half and Clyde Htoon made the wait bearable. His patience with my questions and phone ca I have waited for our car to come in for almost a year and a half and Clyde Htoon made the wait bearable. His patience with my questions and phone calls was very appreciative. The purchasing process was straight forward and the commitments that were made with regard to pricing was met, no questions asked. After the conclusion of the transaction Clyde continued to follow up to make sure everything is well with the car which is extremely refreshing. Good hire Lindsay! More
by PJ
Employees Worked With
Clyde Htoon
January 17, 2023
Clyde Htoon helped us with our purchase of a 2019 Tiguan. He was extremely helpful with showing us a number of cars prior to our making a final decision. He was never pushy and got us the best poss Tiguan. He was extremely helpful with showing us a number of cars prior to our making a final decision. He was never pushy and got us the best possible deal. Larry Shiro, in the finance department, was also very helpful in explaining all the paperwork and making sure we didn't spend ALL day in the dealership. Would definitely buy here again!! More
by Kathy
Employees Worked With
Clyde Htoon, Larry Schiro
January 14, 2023
At the dealership now, haven’t yet got all the paperwork completed, but there have been several challenges: 1) Contrary to every other dealership I’ve made purchases at, this dealership doesn’t let you lea completed, but there have been several challenges: 1) Contrary to every other dealership I’ve made purchases at, this dealership doesn’t let you leave with the car the same day. 2) When you are paying the full price up front, they still want you to sign a form saying if you don’t get 3rd party financing, they have the right to take the car back 3) the sales guy asked a finance person, Palio, to get us through the forms while the sales guy helped another customer. With every single form he gave us to sign, Paolo showed his displeasure by saying “This is form X that the sales guy should have had you sign downstairs.” 4) Paolo wanted us to sign a form that says our car does not come with a warranty, when in fact it does. Instead of telling us the difference between a dealership warranty (stated in the form) and the manufacturers warranty, he got very irritated and kept saying “if I go downstairs and get you the warranty paperwork - after I’ve worked a 12 hour shift - would that help you sleep at night?” He literally said this three times - I’ll let you imagine the tone. 5) Paolo assured us that the 2nd key we were promised was “downstairs” and had us sign a form saying we were NOT owed a 2nd key. And of course, when we got downstairs, there was no 2nd key. 6) After dealing with that, we were then told we’d need to bring the car back in a couple weeks to get a 2nd key programmed - rather difficult to do when the person buying the car was taking the car to his home a couple hundred miles away for school - and it would be nowhere near convenient to come back. Haben helped us find a plan B for the key thing, but it means we have to get the get in the mail, take it to a different dealer, PAY the other dealer, then figure out how to get this dealer to reimburse the cost. More
by Laura
Employees Worked With
Abrham, Paolo, Haben
January 11, 2023
I will only buy my cars through Lindsay Volkswagon from Alfonso Monteverde. It was a truly pleasant experience. My daughter loves her new car! Alfonso Monteverde. It was a truly pleasant experience. My daughter loves her new car! More
by Danielles
Employees Worked With
Alfonso Monteverde
January 05, 2023
We bought a used truck from Mr. Joseph Baker. The entire process was great. He was very helpful and I think he got us the best deal he could. The dealership was clean and comfortabl Joseph Baker. The entire process was great. He was very helpful and I think he got us the best deal he could. The dealership was clean and comfortable. More
by kwbiscoe33
Employees Worked With
Joseph Baker
January 01, 2023
Crystal McKain was a pleasure to work with. Professional, friendly and followed up in a timely manner. They accommodated our remote purchase very easily. Professional, friendly and followed up in a timely manner. They accommodated our remote purchase very easily. More
by Michael J.
Employees Worked With
Crystal Walasczyk
December 30, 2022
I purchased a 2013 Infiniti QX56 on December 2nd 2022 for $21400 and I was very impressed with salesman and he did a great job! On December 20th we noticed the check engine light came on and thought it could $21400 and I was very impressed with salesman and he did a great job! On December 20th we noticed the check engine light came on and thought it could be just a gas cap issue and when I was handed a $3700 repair estimate, I was shocked and called salesman and set up an appointment at Lindsey VW and when I got to the dealership I was told the used car manager is off today and since the people at Infiniti turned off the check engine light , nothing could be done at that moment and we were told to come back when the light is On and light just came back on yesterday and we took the car in this morning and after spending hours at the dealership we were told Good Luck and you are on your own and as soon as the car leaves the lot , we are done with the car! I have been in retail for over 27 years and this was the first bad experience with a reputable franchise dealership and made me very upset but I’m not going to give up and I’m going to contact Mr Lindsey in person and let him know what kind of service his employees are offering people in this tough economy! More
by shezavay
Employees Worked With
Pre owned sales manger, Paola Rodriguez, John Mule
December 20, 2022
I had the worst experience working with these used car sales cons. We started the process while I was the first to negotiate, and then they found someone to force me to talk on their schedule when all th sales cons. We started the process while I was the first to negotiate, and then they found someone to force me to talk on their schedule when all the paperwork and gentleman's agreement was done. They worked a separate deal with someone else at the same time. These folks starting with their manager, are cons. Do not waste time with folks who fit the reputation of used car bums. Clueless about business ethics and policies. They find every excuse but what goes around comes around. More
by Les Correia
Employees Worked With
Medhat, Crystal Walasczyk, Steven Kappler
December 19, 2022
Alfonso was terrific: super responsive, kept us well informed throughout the process, and worked quickly to secure the car we wanted. He also went above and beyond to make gifting the car special for ou informed throughout the process, and worked quickly to secure the car we wanted. He also went above and beyond to make gifting the car special for our daughter. Great buying experience all around! Thanks! More
by jenreimert42
Employees Worked With
Alfonso Monteverde
December 13, 2022
Lindsay VW. Staff is top notch hands down!. Purchased an Atlas R Line . Joseph Baker secured a hard to find atlas for me. Kept me informed on ETA & delivery Staff is top notch hands down!. Purchased an Atlas R Line . Joseph Baker secured a hard to find atlas for me. Kept me informed on ETA & delivery. The day the car was delivered he had it processed, detailed and I got it the same day! I was so excited and grateful for his hard work to make it happen. Process was seamless and speedy. Issam Awar, the Finance Manager was awesome. He worked efficiently to get us in and out and got us the best pricing possible for our new purchase. We were treated like family. Everyone was great! Can't say enough about the pleasant experience. More
by Dawn H
Employees Worked With
Joseph Baker, Issam Awar, Jerry Holloway
