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Lindsay Volkswagen of Dulles

Sterling, VA

4.8
1,627 Reviews

22455 Lindsay Cars Court

Sterling, VA

20166

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Showing 1,627 reviews

November 14, 2023

My spouse and I came into the dealership on a Monday evening to test drive a Porsche. Sales staff was polite and we met the new car manager who greeted us on our way out of the dealership. I told them I More

by DCDoctor
Recommend Dealer
No
Employees Worked With
Jeff Hever
Nov 14, 2023 -

Lindsay Volkswagen of Dulles responded

DCDoctor-We sincerely apologize for any inconvenience and disappointment you experienced during your recent visit to Lindsay VW. Due to our transparent and aggressive pricing on our pre-owned vehicles, our dealership operates on a first-come, first-serve basis, unfortunately, in this instance, another customer finalized the purchase. We recognize the frustration this may have caused, especially after your proactive steps in getting pre-approved and expressing your interest in wrapping up the deal promptly. We’re happy to hear that you were able to find another vehicle that meets your needs. I have since spoken with our team. We value your feedback and aim to improve our processes based on your experience. Thank you for considering Lindsay VW, we wish you many enjoyable miles in your new Porsche.

November 10, 2023

Bob Derby at Lindsay was extremely helpful and patient. There were a lot of moving parts to my purchase and he helped make it a seamless process! More

by Riley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Derby
Nov 11, 2023 -

Lindsay Volkswagen of Dulles responded

Riley- We are thrilled to read that Bob made your recent buying experience enjoyable and seamless. Congratulations on your new vehicle and enjoy your new ride.

November 10, 2023

I worked with Alfonso at Lindsay VW to buy a used 2017 GTI remotely that I found on their website. The car was in great condition and was well represented by the ad. Alfonso was fantastic through the en More

by Rick M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfonso Monteverde
Nov 11, 2023 -

Lindsay Volkswagen of Dulles responded

Rick M.- Congratulations on your new GTI! We are so pleased that Alfonso made your recent buying experience seamless. It is exciting to welcome you to the Lindsay Family and thank you for making the trip to purchase with us.

November 10, 2023

I had a problem with my 2022 VW passat for blind spot monotoring and in spite of the fact that my car has 16000 miles and is under warranty, but the service persons didn’t fixed my car under warranty and More

by Farrokh Khaleghi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erik Nyhuis
Nov 17, 2023 -

Lindsay Volkswagen of Dulles responded

Thank you for your feedback. Our goal is for every customer to have a positive experience. Please contact Orlando Diaz-Paz at orlando.diaz-paz@lindsayvw.com for further assistance.

November 09, 2023

Purchased a 2024 Atlas Cross Sport. Worked with Robert (Bob) Derby. Bob provided outstanding service during the transaction. We would highly recommend Bob when looking to purchase a VW. More

by Neilio
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jerry Holloway, Bob Derby, Marc Weinstein
Nov 11, 2023 -

Lindsay Volkswagen of Dulles responded

Thank you for taking the time to share that your recent buying experience with Bob was outstanding! We appreciate your recommendations and patronage. Congrats and welcome to the Lindsay Family!

November 08, 2023

We were pleasantly surprised by the level of professionalism, knowledge of product and exceptional customer services that we were able to witness and experience during the purchase of our new ca More

by feni mulugeta
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Petros Welday, Al Singh
Nov 08, 2023 -

Lindsay Volkswagen of Dulles responded

Feni- Thank you for sharing that Al and Petros made your recent buying experience enjoyable and seamless! Congrats and welcome to the Lindsay Family!

November 07, 2023

I was looking for. Car And went to Lindsay Volkswagen when I met Medhat and he was very professional helping me in search of a car and explaining every detail and with More

by ravi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Medhat
Nov 08, 2023 -

Lindsay Volkswagen of Dulles responded

Congrats on your new vehicle purchase! We are pleased to read your positive feedback about Medhat and welcome you to the Lindsay Family!

November 04, 2023

I recently went to Lindsay VW of Dulles looking for an EV. I was on the fence between a Tesla 3, BMW i4, and a third option was the ID4. To my surprise, I loved the VW option. I worked with Al Singh an More

by carlos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Singh
Nov 04, 2023 -

Lindsay Volkswagen of Dulles responded

Carlos- Thank you for taking the time to share your wonderful and sincere feedback! We are thrilled that Al, Marcus and the team introduced you to your new ID4 and your buying experience was seamless! Congratulations and welcome to the Lindsay Family!

November 02, 2023

I worked with Alfonso Monteverde. He is not a typical pushy used car salesman. He is very measured and has been doing his job for long years. His experience shows in all parts of the More

by amarre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfonso Monteverde
Nov 02, 2023 -

Lindsay Volkswagen of Dulles responded

amarre- Congratulations on your new vehicle purchase! We are thrilled to read that Alfonso made your buying experience enjoyable and professional. Enjoy your new ride and welcome to the Lindsay Family!

October 31, 2023

We thought we had great service! Did all the paperwork needed and was waiting for the car to be cleaned, it had just come on the lot, and another salesman sold the car. The dealershi More

by f_beech
Recommend Dealer
No
Employees Worked With
Larry Schiro, John Mule
Nov 01, 2023 -

Lindsay Volkswagen of Dulles responded

Faith- Thank you for your feedback. This was a clear lapse in our process and is not a situation we take lightly. We understand your frustration and disappointment and deeply apologize. We have already started to address this issue internally with our team to ensure it doesn't happen again in the future. Your time and trust are valuable to us, and we apologize to have fallen short on our promise. If you're still interested in finding a car that suits your needs, we'd be more than happy to assist you and provide the level of service you come to expect from Lindsay VW. Please feel free to reach out, and we will do our best to make things right. Thank you again for taking the time to share your feedback with us. We hope to learn from this and have the opportunity to regain your trust in the future. Sincerely, Steven Kappler, Pre-Owned Sales Manager 703-880-8092

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