Lindsay Lexus of Alexandria

I'm writing this review to Thank Mr. Dennis Burrell and David "Ski" Fajerski for taking the initiative to go above and beyond to mitigate my ongoing situation with my damaged windshield. Dennis Burrell and David "Ski" Fajerski for taking the initiative to go above and beyond to mitigate my ongoing situation with my damaged windshield. After serveral phone calls and visits, I thank God for both of these men doing the right thing to keep a valued customer satifisied. Thank You, Jose A. Brown More

I'm writing this review to Thank Mr. Dennis Burrell and David "Ski" Fajerski for taking the initiative to go above and beyond to mitigate my ongoing situation with my damaged windshield. Dennis Burrell and David "Ski" Fajerski for taking the initiative to go above and beyond to mitigate my ongoing situation with my damaged windshield. After serveral phone calls and visits, I thank God for both of these men doing the right thing to keep a valued customer satifisied. Thank You, Jose A. Brown More

On March 31, 2025 I responded to Lindsay Lexus for a maintenance service. Prior to responding, I called the service department to make sure it was Ok, since it was in the afternoon, they were polite h maintenance service. Prior to responding, I called the service department to make sure it was Ok, since it was in the afternoon, they were polite honored my request. However, prior to taking my vehicle in for service, I further informed the service advise Andrew Morton about the fact that my passenger side windshield wiper had malfunctioned which also caused damage to the windshield. Mr Morton didn't take an aggressive approach on this situation, only causing further problems. The wiper blade was replaced but I'm still awaiting an answer fron the service department about the damaged windshield. As a loyal and true customer to this dealership since 2021, I find this type of service troubling. Yours Truly, Jose A Brown More

We had an amazing experience working with Afif Combs at Lindsay Lexus! From the moment we walked in, he was attentive, patient, and genuinely listened to our needs. I am generally skeptical of salespeople Lindsay Lexus! From the moment we walked in, he was attentive, patient, and genuinely listened to our needs. I am generally skeptical of salespeople but he made the entire process smooth and stress-free, ensuring that we found the perfect car without any pressure. His kindness and professionalism truly stood out, making us feel valued and heard. Beyond Afif, everyone at the dealership including Jessica, Ski, and Javier were welcoming and helpful. I highly recommend working with Afif and this dealership to anyone looking for a great car-buying experience. More

Thanks to Frank Love for another amazing buying experience. I was not initially in the market for a new vehicle. However, Frank's diligence in maintaining contact after the purchase to merely check experience. I was not initially in the market for a new vehicle. However, Frank's diligence in maintaining contact after the purchase to merely check in or inform me of what's on the horizon; piqued my interest in the TX. After reviewing the vehicle specs Frank provided to me, I was completely sold on the TX. The TX marks my seventh purchase with Frank and Lindsay Lexus. Despite having a good understanding of technology, I appreciate that Frank never assumes my level of knowledge. With each purchase, he takes the time to give a detailed explanation of the vehicle's entire specifications. Frank's professionalism, expertise, and genuine understanding of his customers, exhibit his extraordinary dedication to excellence. His consistent commitment to the highest standards of customer service is truly appreciated. Thank so much you! More

Subject: Exceptional Customer Service from Tiffany Eley I want to extend my sincere appreciation for the outstanding customer service I received from your front desk receptionist, Tiffany Eley. She Eley I want to extend my sincere appreciation for the outstanding customer service I received from your front desk receptionist, Tiffany Eley. She went above and beyond to assist me while I waited for my vehicle. I needed to conduct an important interview, and Tiffany graciously helped me find a quiet, private space to ensure I could do so without any interruptions. Her professionalism and willingness to help truly made a difference in my experience. I also wanted to mention that I am a proud Lindsey Cadillac owner, and Tiffany's exceptional service reflects the high standards I have come to expect from your dealership. Thank you for fostering such a positive environment and for having such dedicated staff members like Tiffany. More

On Nov 25, 2024 my vehicle was serviced at Lindsay Lexus in Alexandria, VA. Mr Chris Pryor and the service team performed my service with dignity, understanding and professionalism. Again, thanks to e in Alexandria, VA. Mr Chris Pryor and the service team performed my service with dignity, understanding and professionalism. Again, thanks to everyone at Lindasy Service Dept for their courtesy and professionalism. Sincerely, Jose A. Brown More

My salesman Aaron and my service liason Gabby are the best!!!! I've had a great experience with Lindsay Lexus and I absolutely love my car. Professional, personable and an informative team has made my ca best!!!! I've had a great experience with Lindsay Lexus and I absolutely love my car. Professional, personable and an informative team has made my car buying experience amazing! Did I mention.... I LOVE MY CAR. More

I cannot recommend Lindsay Lexus of Alexandria highly enough. I went to a few other dealerships before Lindsay and all of the people I interacted with were nice. But it was clear from the moment I walked enough. I went to a few other dealerships before Lindsay and all of the people I interacted with were nice. But it was clear from the moment I walked in the door that Lindsay is operating at another level of customer service. It was like going to a nice restaurant for dinner after having fast food for lunch. The whole experience from test drive to purchase was efficient (without being rushed), friendly, and comfortable. Once I was set on the vehicle I wanted, Lindsay made it very clear that they were not going to lose my sale to another dealership. And they secured my purchase not through aggressive tactics, but through excellent customer service and through fair and honest business practices. Winston Flaherty was the Sales and Leasing Consultant I worked with, and I knew after my first test drive that I wanted to buy from Winston if at all possible. He was 10/10, A+, 5 Stars, etc. He was knowledgeable, friendly, candid, and went out of his way to make sure I had all of the information I needed to make the right purchase decision. He didn’t try to push me in any direction I didn’t want to go. And most importantly, he gave me time to think and ask lots of questions so I felt comfortable with my purchase. I never felt like I had to rush because he had other more important clients to deal with. Joshua Watts was the General Sales Manager I worked with and he was top notch as well. He offered me a very good finance rate, but didn’t push me when I said I wanted to pay cash. He just wanted to make sure that I knew what all of my options were. The price “negotiation” could not have been easier. I explained what I was thinking ahead of time, and he came back with a response that I felt was eminently reasonable. No real negotiation was necessary. Anoop Sikka was the Financial Services Manager I worked with and our conversation was very informative and helpful. He offered me all of the optional services and features (extended warranty, prepaid service, dent protection, etc.). I again had a lot of questions and he gave me very clear and concise answers. I didn’t feel pressured/bullied into purchasing extra features that I didn’t want. More

Just a brief note to extend a special thanks to Mr. James Woods who is my Service Advisor at Lindsay Lexus. Thanks, Jose A Brown James Woods who is my Service Advisor at Lindsay Lexus. Thanks, Jose A Brown More