Lindsay Chrysler Dodge Jeep Ram - Service Center

Service department is no good So I brought my car in for a right front hub noise. They said it was the axle and not the hub. They. Stated they even test drove it. I got a half mile So I brought my car in for a right front hub noise. They said it was the axle and not the hub. They. Stated they even test drove it. I got a half mile out of dealer ship and had to turn around to take it back for hub noise. The 2nd time there they stated I was right and it was the hub. When I picked it up this time they crushed my rocker mldgs putting my vehicle on lift. So I had another issue with my check engine light on and car stuck in 8th gear. They stated it was 2 issues with trans module and oil pressure switch. So while it was in shop there was a recall on trans harness. They fixed the recall and just cleared the check engine light and they stated they test drove vehicle and light didn't come back on and they stated it was a flook. So I went to pick up my vehicle hit the start button and light came on immediately. This is not a dealership I would recommend to air up my tire on a pedle bike More

Ripped off ***This is a service review*** I took my son's car to here for a recall. The recall was related to the transmission control module. Ironically, the c ***This is a service review*** I took my son's car to here for a recall. The recall was related to the transmission control module. Ironically, the car had been "jumpy" with the transmission in stop and go traffic so I reported that as well...thought the two would coincide as anybody else I would think. I dropped the car off in to their fancy drive thru service lane and was greeted by the service representative holding an ipad/tablet of sorts. He and I walked around the vehicle noting any body damage or anything out of sort so there wouldn't be any disputes when I picked up the car. He then typed out his narrative of what I said was wrong as well as the recall notice. He flipped his finger and scrolled the ipad/tablet page to the bottom so that I could sign with my finger. Thought to myself...that was easy and good for them for looking out for themselves. I get a phone call the following day from the same service rep stating that the tech had to jump start the car to get it in to the garage. He further stated it needed a new battery. So he told me 180 bucks for a battery ! I of course was in a position where I couldn't do anything myself as I was at work so I swallowed it and said to replace it. The day goes on and I don't hear a thing. I get a phone call the NEXT day stating that the recall had been performed and the "jumpy" transmission was due to the same part that was under recall (the transmission control module)....pretty important part of the vehicle if you ask me. Luckily it was covered under powertrain warranty. He then proceeded to tell me my final bill was 344 dollars !! Where's the extra cost do you ask? They charge 129 bucks to diagnose problems ! So yes, the part that was recalled, was replaced, and fixed the transmission jump issue as well, was all the same thing ... the transmission control module. Since I reported the problem, they had to "diagnose", and charged me. I was livid ! Remember that ipad/tablet in their fancy service drive thru? Yeah, on the same page that he scrolled down and had me sign with my finger...it states they charge a flat rate of 129 bucks to diagnose....not once did the service rep tell me that when I dropped off the vehicle. I went around and around with him and his manager to no avail. They even tried to tell me that the "bad battery"...which I now question...could have caused the transmission to jump. REALLY ? Bottom line, after such a simple item that was recalled and replaced AND corrected a pre existing condition related to the recall ... and was covered under warranty !!! Cost me over 300 bucks. I will never take any of my cars to this place again and advise you not to as well. If you are forced to...I suggest you get all the facts and fees up front. More

Best service ever!!! I worked with Robert Jay and he was fantastic, very polite willing to help us at any moment, perfect handling of all the information we need, checking I worked with Robert Jay and he was fantastic, very polite willing to help us at any moment, perfect handling of all the information we need, checking all the time about how we feel if we agreed with the deal, everything, I highly recommend look for Robert Jay when you go there he is so wonderful than in less of 2 month I bought him 2 dodge ram 3500. The financial part we didn't with Victor also incredible job always looking for our best convenience, very pleased with the service. More

appointment I purchased a 2015 Jeep Wrangler and Renegade Lindsay in the past 6 months I was very happy with the sales team. I have never went to there service de I purchased a 2015 Jeep Wrangler and Renegade Lindsay in the past 6 months I was very happy with the sales team. I have never went to there service department only appointment I could get after trying 5 times was a week out and not a friendly service staff. I called Lustine Dodge and had a appointment the next day thanks to lustine Dodge I got my oil change and the brakes checked on the Renegade. More

service issue After talking to the service manager Kyrin and service director Mike, i realize that my frustration with my service issue resulted in a premature poor After talking to the service manager Kyrin and service director Mike, i realize that my frustration with my service issue resulted in a premature poor service rating. After understanding their processes and procedures and their willingness to correct any of the issues, I know they work hard to resolve customer complaints. The mark of a good company is how they respond to tough situations and I credit them with turning this situation around completely. More

Very caring, helpful, and polite. I have been having problems with my Jeep Compass and didn't know where to turn. I walked in and was helped, same day! With no appointment. I am going I have been having problems with my Jeep Compass and didn't know where to turn. I walked in and was helped, same day! With no appointment. I am going to Rhode Island on a family vacation in 4 days, and Nasif made it a priority to make sure my family and I get there safely by taking care of my Jeep right away! I can't say enough about of appreciative I am to have Nasif! I would recommend to everyone I know to go to Lindsay Chrysler for ANY of your vehicle needs!!!! More

**Buyer BEWARE** If purchasing a new SRT Grand Cherokee I purchased a new Grand Cherokee SRT..From almost the first week after driving I noticed a dull "thumping" noise coming from the rear of the vehicle p I purchased a new Grand Cherokee SRT..From almost the first week after driving I noticed a dull "thumping" noise coming from the rear of the vehicle present during downshifting. Then it started to do it more and more and now it was present during upshifting in lower gears mostly present after I have been driving it for an extended period of time. I dropped it off at the shop at 1,000K miles..The tech said he did'nt hear anything. I contacted the higher up in the shop and made arrangements to do a test drive with him...Immediately he acknowlded the noise and said it was'nt right but they would make it right. Now we are at 2K miles and the noise is getting worse as more miles go by. I explained it did not effect the performance but the noise was extremly aggrivating, to the point I don't even want to drive it for a long period of time. And it was not what I signed up for. The noise sounds like the rear and/or trans are not in sync nor are they operating properly together..Like there is a delay in the reaction between the 2 and it needs to catch up, hence the thump. They kept the vehilce for a week as they were baffled, but kept acknowldeing it was'nt right..They told me they were opeing a case with Engineering. No one has heard of this noise before and no one knew what to do. They told me they were going to keep it until the following week and by process of elimination, start replacing the trans valve body, etc. I told them I would be patient because I needed it fixed..It was again not what I signed up for and ruining my driving experience which is the entire reason I picked this vehicle..to drive it and to enjoy it. I explained that at 2K miles, if they could not find a solution, then we would have to talk about them getting me in another vehicle to replace it sooner rather then later. He understood. Needless to say, within 24 hours they called me to say that they decided this noise was "normal" and they were not going to do anything about it. Well that baffles me..for a week they told me it was not normal. Now all of the sudden it is...But its funny how no one has ever complained about this before and no one has heard this noise before..Not in service nor not from engineering..It was only deemed normal once I said we needed to talk about a buy back and/or getting another in to trade it out for....So BUYER BEWARE. If you do not want to spend 70K on a vehicle that has a continuous thumping noise from the trans/rear as you are driving. A noise that you have to explain to yourself and all your passengers that nothing is wrong, then DONT buy this vehicle because according to this service dept. it is "normal". This is only the beginning of my complaint process. My next step is Depart of Consumer Affairs. In the meantime, I will drive with the radio loud so I don't have to hear it! More