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Lincoln of Wayne - Service Center

Wayne, NJ

4.7
181 Reviews

181 Reviews of Lincoln of Wayne - Service Center

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March 31, 2021

Excellent customer experience, every time! Stephanie and Denis are always more than accommodating. Valet folks also very friendly and always on time. My issues were acknowledged, corrected, and covered unde More

by blehman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Molfetas
Apr 07, 2021 -

Lincoln of Wayne responded

Thank you Mr. Lehman for the positive feedback. I am pleased to hear that Stephanie and Denis were able to make servicing your Continental effortless. We promise to always make every service interval be efficient and convenient for you. We truly appreciate your continued support and are grateful to have you be part of our Lincoln of Wayne family. We are always here for you! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

March 29, 2021

I have been a customer for 14 years . During that time, the level of service has been excellent. The staff is professional and all work was completed to expectations. There was a loaner vehicle provided du More

by kziggs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Molfetas
Apr 07, 2021 -

Lincoln of Wayne responded

Thank you so much for your years of loyalty and support. I am pleased to hear that our team continues to meet your expectations and that our services helped keep things effortless for you. We appreciate you and hope to see you again soon! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

March 26, 2021

Came in for a new tire but ended up getting an oil change car cleaning - the car came back like brand new, running better than ever More

by Smolfetas42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Spina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rona Spina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Molfetas
Apr 07, 2021 -

Lincoln of Wayne responded

Thank you so much for the opportunity to assist! I am happy to hear that you were able to take advantage of our other services and that our Detail Shop had your car looking like brand new! We appreciate the support! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

March 25, 2021

I was greeted by the staff the moment I pulled my car in for my oil change appointment. My car was finished quickly. Thank you More

by Francesca Coss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Rossi, Christopher Catanzaro
Apr 07, 2021 -

Lincoln of Wayne responded

Thank you Francesca for your positive feedback and the opportunity to take care of your MKC in service! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

March 25, 2021

As always it’s a pleasure to have work done at Lincoln of Wayne. The service that is provided for dropping the car off and having it returned to the house is great. More

by jspazante
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Lincoln of Wayne responded

Thank you Mr. Spazante for trusting us to take care of your MKZ! I am pleased to hear that Denis and the Service team were able to assist. It is great to hear that you found our Pick up and Delivery Services to be convenient. We want to always ensure that servicing with us is effortless for you! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

March 23, 2021

I can always trust the team at Lincoln of Wayne, have been going there for many years. Whenever I had an issue they resolved quickly, always can count on the team. More

by rashey259
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Maass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilton Estrella, Stephanie Molfetas, Crystal Delucca
Mar 25, 2021 -

Lincoln of Wayne responded

Thank you so much for your years of trust and support. We truly appreciate the opportunity to assist and promise to always keep working hard for you here at Lincoln of Wayne! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

March 17, 2021

Their service department was Awesome! Steven kept us informed, our car had an electrical issue, car was towed to their dealership. They provided a brand new loaner, car was ready when they promised and More

by pgu522
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven
Mar 25, 2021 -

Lincoln of Wayne responded

Thank you so much for the 5 stars and for the positive feedback. I am pleased to hear that we were able to address your concerns and that Stephen maintained communication along the way. We keep an entire fleet of new model Lincolns on hand for our guests because we believe in making sure servicing with us is always effortless. Thank you for your trust and support. We are always here for you! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

March 11, 2021

The service was great, everyone was very nice in helping me.the loaner vehicle was great and the service price was good. Thanks your team More

by Hornet55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Lincoln of Wayne responded

Thank you so much for the 5 stars and for the positive feedback. We thank you for the opportunity to assist with servicing your vehicle. We strive to keep our guest experience effortless! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

February 25, 2021

Do not buy a vehicle here. They will not back their certified warranty . General manager Peter is a con artists. My vehicle was with them back and for the for the last 3 months . They were not able to More

by Price284
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Peter Spina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Frey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Spina Jr. General Manager
Feb 27, 2021 -

Lincoln of Wayne responded

Mr. Price it was a pleasure speaking with you before, as always. To clarify some of our talking points from before... The actual "con artists" in our line of work are shops that are not transparent in the repair process and replace components in guests vehicles for no reason. We have not been able to identify any problem which is uniquely different than not fixing a known problem. We have exhausted all efforts to replicate a "problem" vibration but have found all driving to be normal operation. Out of respect to you and our relationship we have continued extensively to try to identify a point of concern... from multiple master technicians, my manager Nick and even myself personally all taking the vehicle for multiple test drives. All while keeping you in a complimentary loaner vehicle. Of course we back all warranties and are even willing to assist our guests with repairs that are outside of warranty. That is and always has been our belief and business model. That being said we would never promise a solution for a concern that we can not replicate. We even offered solutions for alternate vehicles because we do feel the driving is consistent with all 2015 MKC with similar, 65,000, miles. I am very sorry that you are not comfortable. I have been very grounded and personally connected to you and your vehicle through this journey. As we left off before, on good terms and with open minds, We are more than happy to support you in any way we can. We have invested a lot of time, energy, and money into this journey and would never want any guest to be left feeling uncomfortable. I look forward to talking again soon. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

February 22, 2021

Great service and great communication during the entire process. Staff goes above and beyond for their customers. Would highly recommend service department to everyone. Purchased my car here two years ago More

by BertM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen, Stephanie Molfetas
Mar 25, 2021 -

Lincoln of Wayne responded

Thank you Bert for your kind words and your continued support! We are very grateful to have you be part of our Lincoln of Wayne family! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

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