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Lincoln of Wayne - Service Center

Wayne, NJ

4.7
181 Reviews

181 Reviews of Lincoln of Wayne - Service Center

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June 05, 2021

I’ve been a Lincoln customer for years and all my dealings have been with Lincoln of Wayne and I am very happy with the sales service and body shop More

by Jlatrecchia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Federico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilton Estrella, Stephanie Molfetas
Jun 07, 2021 -

Lincoln of Wayne responded

Thank you so much Mr. Latrecchia for your years of support and dedication to our brand. We are very grateful for you and for the opportunity to assist with your MKZ! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

May 31, 2021

Not happy with my service for the first time! Computer Not happy with my service for the first time! Computer not cleared, screen cleared, tires not equal with air, seats not cleaned Not a good service More

by michellejvolpe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Lincoln of Wayne responded

Thank you Ms Volpe for bringing this to our attention. I appreciate you giving us the opportunity to pick it up today and take care of everything. We are always here for you! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne - 973-696-9700 x7226

May 28, 2021

Amazingj Dealership from Sales to Service Dept, Wilton in Sales always provides great service e and professionalism. The Service Department has been top notch reliable More

by J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Spina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilton Estrella, Stephanie Molfetas
Jun 04, 2021 -

Lincoln of Wayne responded

Thank you so much for your positive feedback! Wilton is the best, very passionate about our brand and dedicated to our guests. I am pleased to hear that the team in Service takes good care as well! We appreciate you! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

May 25, 2021

Lincoln of Wayne always has prompt and professional service. This is my third vehicle and my fourth will be a Lincoln as well. Would not go to any other place. More

by Jolene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Lincoln of Wayne responded

Thank you so much for your loyalty and continued support! We look forward to helping you out always.. on your fourth and then again on your fifth! We appreciate you :) Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

May 09, 2021

Repair service not like it used to be. Had my 2003 town car, with under 80,000 miles, checked out and repairs made. I had problems that were half rectified and today my car is still not working like it sh More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Denis Brady
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Lincoln of Wayne responded

Mike I am so sorry to hear that you were not completely satisfied with your most recent visit with us. Please reach out to me directly anytime. We are always looking for ways to improve and grow to better serve our guests. If you have been doing business with us for some time I am sure you would agree that we leave guests feeling comfortable and confident with their repairs. If this was not the case I would appreciate the opportunity to personally make it right. Thank you for leaving this review and bringing your concern to my attention. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

April 29, 2021

Good people, great courteous service. This is my fourth vehicle and will continue to be a Lincoln owner and do business at Wayne Lincoln as long as they continue to treat me the way they have for the last More

by drawlins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Siebenaler
May 03, 2021 -

Lincoln of Wayne responded

Thank you so much for your continued loyalty and support. I promise we won't take it for granted and will always treat you the same way and better year after after year! We appreciate you! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

April 24, 2021

I absolutely love the service at Lincoln Wayne. The only negative is I had to wait 2 weeks for a loaner car. Just has an oil change. More

by dmgpiano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Molfetas
May 04, 2021 -

Lincoln of Wayne responded

We thank you so much for taking the time to leave us a review and apologize for the delay in scheduling on your most recent visit with us. We promise to make sure there is availability within our fleet more promptly on your next visit. We have recently made some enhancements to our fleet to ensure this is the case. Thank you again, we appreciate your support. If you ever need anything at all in the future please feel free to contact me directly. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9 700 x7226

April 21, 2021

So I met Wilton when he and my dad came to my house in what is now my new car! It was a wonderful surprise. Since then Witon has been great, he treats you as if you've known each other for years. A week a More

by KurlySu
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wilton Estrella
May 04, 2021 -

Lincoln of Wayne responded

That is an exciting surprise! I am so pleased to hear that Wilton has made your ownership experience so positive. He is definitely dedicated to our guests and very passionate about our brand. We are a family here at Lincoln of Wayne and consider our guests an integral part of that family. It is that compassion and consideration that drive Wilton and our teams actions every day. We are always here for you. Congratulations again! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

April 19, 2021

They repaired everything that was wrong with my car gave me a loner car was in contact with me every step of the way they looked out for my intrest More

by jlpronto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Cucuzza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Lincoln of Wayne responded

Thank you for the positive feedback. I am pleased to hear that our team was able to service your vehicle efficiently and that our loaner program was able to keep you on the road in the process! We are always here for you! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

April 19, 2021

One week wait to see my suv but customer service was very attentive and they got me into a loner as soon one was available More

by Fclimofrank
Recommend Dealer
Yes
Employees Worked With
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Molfetas
May 06, 2021 -

Lincoln of Wayne responded

We apologize for any inconvenience we may have caused you on your most recent visit with us. I understand there was a delay in your appointment, our goal is always ensure effortless ownership for our guests. I would love the opportunity to speak with you directly to learn more about your experience and what we could have done to improve our services for you. Please feel free to contact me directly any time. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

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