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Lincoln of Wayne - Service Center

Wayne, NJ

4.8
182 Reviews

182 Reviews of Lincoln of Wayne - Service Center

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August 16, 2021

My car was due for annual maintenance. The Lincoln of Wayne picked up my car and left me with a loaner car fully cleaned up and polished. My car was fully maintained cleaned inside and outside, tires oil More

by Fali D. Shroff
Customer Service
Recommend Dealer
Yes
Employees Worked With
Stephanie Molfetas
Nov 05, 2021 -

Lincoln of Wayne responded

Thank you so much for your positive review and for your support. My team and I are very grateful to have you be part of our Lincoln of Wayne family. We are always here for you! Live well and be happy Peter Spina Jr - EVP & GM Lincoln of Wayne 973-696-9700 x7226

August 14, 2021

My car was in for a brake recall. I was kept advised of the process all the way through. Excellent polite, professional service. They provided a Loaner Car which was better than my own. Top Shelf organizat More

by Lee S. Elson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Molfetas
Nov 05, 2021 -

Lincoln of Wayne responded

Thank you so much for your positive review and for your support. My team and I are very grateful to have you be part of our Lincoln of Wayne family. We are always here for you! Live well and be happy Peter Spina Jr - EVP & GM Lincoln of Wayne 973-696-9700 x7226

August 09, 2021

On 7/14/21 I had a part installed that I had to wait for about 3 weeks. Between the part and labor I spent over $ 600.00 to get it fixed. I worked okay for about a week and then it started with the same pro More

by h_beer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Lincoln of Wayne responded

Thank you so much for your positive review and for your support. My team and I are very grateful to have you be part of our Lincoln of Wayne family. We will follow up in regards to the current status to see if this is still an ongoing concern. Live well and be happy Peter Spina Jr - EVP & GM Lincoln of Wayne 973-696-9700 x7226

August 02, 2021

I had a major issue with my Navigator, brought it to the dealership and they took it in without an appointment. The problem was resolved when the parts came in 3 days later, I was thinking it was going to b More

by rashey259
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen in service rates 5 stars also, Stephanie Molfetas
Nov 05, 2021 -

Lincoln of Wayne responded

Thank you so much for your positive review and for your support. My team and I are very grateful to have you be part of our Lincoln of Wayne family. We are always here for you! Live well and be happy Peter Spina Jr - EVP & GM Lincoln of Wayne 973-696-9700 x7226

July 30, 2021

Exceptional in every way from initial contact made. Whatever the need is, staff is always professional, knowledgeable, helpful and patient. For service appointments, they are thorough, polite, informat More

by mysofttop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Molfetas
Nov 05, 2021 -

Lincoln of Wayne responded

Thank you so much for your positive review and for your support. My team and I are very grateful to have you be part of our Lincoln of Wayne family. We are always here for you! Live well and be happy Peter Spina Jr - EVP & GM Lincoln of Wayne 973-696-9700 x7226

July 26, 2021

Great service although my car was not returned until the next day. I did have a loaner. I understand the employee shortage. Other than that the car was returned serviced and clean. Thanks! More

by gthomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Molfetas
Nov 05, 2021 -

Lincoln of Wayne responded

Thank you so much for your positive review and for your support. My team and I are very grateful to have you be part of our Lincoln of Wayne family. We are always here for you! Live well and be happy Peter Spina Jr - EVP & GM Lincoln of Wayne 973-696-9700 x7226

July 21, 2021

Fast Professional Personal GREAT. THE BESTFriendly Fast Professional Personal GREAT. THE BEST Friendly Efficient easy to work with and car delivered clean and neat all working in great condition. th More

by sidgold123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Spina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curtis Miezeiewski, Stephanie Molfetas
Nov 05, 2021 -

Lincoln of Wayne responded

Thank you so much for your positive review and for your support. My team and I are very grateful to have you be part of our Lincoln of Wayne family. We are always here for you! Live well and be happy Peter Spina Jr - EVP & GM Lincoln of Wayne 973-696-9700 x7226

July 06, 2021

Professional service and quality knowledge. Was able to schedule service and receive a loaner car while my Lincoln 2019 MKC was being serviced. Received a call when the service was completed and picked up More

by JoeS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Maass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Molfetas, Crystal Delucca
Jul 16, 2021 -

Lincoln of Wayne responded

Thank you for the positive feedback and for the opportunity to take care of your 2019 MKC! We truly appreciate your support. We are always here for you! Live well and be happy Peter Spina Jr - VP & GM Lincoln of Wayne 973-696-9700 x7226

June 29, 2021

Always honest....always dependable.....always do the job they say they are doing......tell you what it's gonna cost before they do the repair More

by prettjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Molfetas
Jul 06, 2021 -

Lincoln of Wayne responded

Thank you so much for the 5 stars and positive feedback. We believe an informative and transparent repair process is the only way. This way our guests and our team have peace of mind and confidence! We appreciate you and your support. We are always here for you! Live well and be happy Peter Spina Jr - Executive Vice President Lincoln of Wayne 973-696-9700 x7226

June 24, 2021

Very professional and courteous staff. The waiting time we a bit excessive. More

by dmbarna21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Lincoln of Wayne responded

Thank you for the kind words! I apologize that you felt the wait was excessive. We offer services such as Pick up and Delivery, Complimentary Loaner Vehicles, and Shuttle Services to keep our guests on the move. Please let me know if there is ever anything I can do to assist with scheduling these for you. Time is our most valuable asset, we want to preserve yours! Live well and be happy Peter Spina Jr - Executive Vice President Lincoln of Wayne 973-696-9700 x7226

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