Lincoln of Wayne - Service Center

this dealers service department is excellent all service personnel are friendly and professional i highly recommend them for purchasing or servicing your vehicle bruce cerra service personnel are friendly and professional i highly recommend them for purchasing or servicing your vehicle bruce cerra More

My corsair was picked up on Dec.31,2021 for the first service on a new car. It was picked up a 9AM car was serviced at 11:30 and not returned till Monday Jan.3 reason given waiting for the car to be wash service on a new car. It was picked up a 9AM car was serviced at 11:30 and not returned till Monday Jan.3 reason given waiting for the car to be washed. Nobody called on December 31 to tell me that the car was not going to be returned. I had a loaner but my wife could not drive it all weekend which resented more problems. I never had a problem in the past and have been doing business for many years my sons also brought car from wayne. My son had a problem with his corsair it was hid in Penn. at Christmas he called Wayne Lincoln to get the car repaired and was told he could bring it in on March 15 I do not understand what is going on if this is going to be the service I will be going to some other dealer inthe future sowill by sons ans this is leaving a bad taste. More

Amazing...always! Service, quality and hassle free. I always depend on Lincoln of Wayne especially when its duringa difficulttimelike a car accident! always depend on Lincoln of Wayne especially when its duringa difficulttimelike a car accident! More

It took a month before they could bring my car in, I needed a loaner. It took them FIVE weeks to diagnose my car, which should have taken a quick google search. Water in the wheel well... google it.. needed a loaner. It took them FIVE weeks to diagnose my car, which should have taken a quick google search. Water in the wheel well... google it... problem is clogged drains in the sunroof. Then it took another 8 weeks for them to get parts (which I understand, chain supply issues) and fix my car. During this time the windshiled on the loaner cracked from a pebble that spread like the omnicron virus. They charged me the cost, $550 for the window. On top of that they wanted to charge me upwards of $3,700 to fix. Corporate stepped in and reduced it by $1,600. But I was still not satisfied. They took 15 hours of diagnostic testing (five weeks) to figure out the problem, the whole time they were making the problem worse by water testing the car when they could have GOGGLED it! My car sat in a service bay like a lost puppy in a shelter for months. I even checked on it to make sure it was still there. After negotiating the cost down further when we finally picked up the car, we paid under $1000 including the window replacement of the loaner. I am happy they made good on what should have been at the most a one month service stay, instead it was three months. And we thought the service manager was arrogant. But his boss was much nicer. Bottom line, I will not go back to Lincoln of Wayne. They used to be so much better. Also, my check engine light has been un since I picked up my car two weeks ago. I called corporate. More

Call at least a month before you need service. If your breaks go find somewhere else for service since it takes at least 2 weeks for appointment. Sales makes everything sound great, do not prepay for s breaks go find somewhere else for service since it takes at least 2 weeks for appointment. Sales makes everything sound great, do not prepay for service since appointments difficult to book. More

The staff is courteous and eager to help. The service on the vehicle is done properly. the vehicle is done properly. More

Always met with a smile and asked how they can help me. Work done efficiently and correctly. Fit me in as in this recent case as soon as possible. Work done efficiently and correctly. Fit me in as in this recent case as soon as possible. More

I waited 6 weeks for my appointment because I need a loaner car. A wheel on the car needed to be repaired and because I have a contract covering the cost I waited, to have all my service done at the sam loaner car. A wheel on the car needed to be repaired and because I have a contract covering the cost I waited, to have all my service done at the same time. I didn’t check the wheel before leaving, but the following day found that someone had apparently smeared some paint on the wheel considering it repaired. I normally use this dealership for service, as I purchased the car there, but will not use them in the future More

Great service as usual and very professional as usual...I always have a great experience at lincoln always have a great experience at lincoln More

The people at the front office are very professional. I wish I could say the same for Service. The worst experience I had to endure. I would not wish anyone the nightmare I went through. Stephanie was g wish I could say the same for Service. The worst experience I had to endure. I would not wish anyone the nightmare I went through. Stephanie was great but the person in service not only lied to me but called her a liar too. Time to evaluate this employee. More