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Lincoln of Wayne - Service Center

Wayne, NJ

4.7
181 Reviews

181 Reviews of Lincoln of Wayne - Service Center

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February 25, 2020

Excellent experience I have been a Lincoln of Wayne customer for close to twenty years. I continue to purchase and service my vehicles there because of their dedication to More

by Sabavit213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dorothy Ulu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cucuzza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Maass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Georgatos, Buzz Giaritta, Stephanie Molfetas
Feb 27, 2020 -

Lincoln of Wayne responded

Thank you so much for the positive feedback and most importantly thank you for 20 years of support and trust in our organization! Loyal guest such as yourself are the very foundation of my family business. I am pleased to hear our Pick Up and Delivery services made servicing your vehicle with us a little easier. Our goal is preserve our clients time and make sure the ownership process is effortless! Thank you again for being such a valued member of our Lincoln of Wayne family. We are always here for you! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

February 13, 2020

MKX Service Any enjoyable, fast, neat and courteous service experience. Great coffee and bagels also. My every need was inquired about and fulfilled. Thank More

by glfells
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Molfetas
Mar 07, 2020 -

Lincoln of Wayne responded

Thank you so much Capt Strathearn for your continued trust and support. We are honored to help you maintain your MKX! My family and our team believe are very fortunate to have great guests such as yourself. We look forward to seeing you again soon! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

February 10, 2020

Dealership is terrific, no complaints. However 80.00 for an oil change is outrageous, I will not go back too expensive. I am a 10 year customer and they have now lost me. Too bad because I have a great sal More

by ronick5
Recommend Dealer
No
Employees Worked With
Kevyn Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Schoenfeld
Feb 11, 2020 -

Lincoln of Wayne responded

social19109700

Feb 11, 2020 -

Lincoln of Wayne responded

Thank you so much for the kind words and for taking the time to leave us a review regarding your feedback on our pricing. My family believes in always delivering the best services we can with fair prices to ensure the best value for our clients. Our Lincoln Priority service is more than a simple oil change. We perform an alignment inspection pre-check, a complete 50+ Multi point inspection on the vehicle, rotate all four tires, top off all fluids, and then complete the oil and filter change using synthetic oil all performed by a factory trained and certified technician. If you are a Lincoln owner we also provide a complimentary loaner vehicle, pick up and delivery services right from your home or office and wash every vehicle by hand using Meguiars products. We recently increased this from $69.95 to $79.95. We found that almost all of our luxury competitors were priced over $100 for similar services. There are definitely places that can perform just an oil change for a cheaper price and we do understand that level of service. Our goal is not to deliver cheaper service but the very best service, at a fair price. Please contact me directly if you would like moving forward. We never want to lose a loyal guest of ours over a few dollars and I would love the opportunity to speak on this in more detail so that we both understand the structure. I hope to hear from you soon. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne - 973-696-9700 x7226

February 08, 2020

I own a 2020 black label Aviator, this is the first vehicle that is so comfortable I enjoy driving, Lincoln of Wayne, the Service team, my Salesman Chuck, all very good and professional I would say exc More

by dgoerner
Recommend Dealer
Yes
Employees Worked With
Peter Spina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Federico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cucuzza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Dizenzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Schoenfeld, Stephanie Molfetas
February 07, 2020

Repair of a 2015 MKZ The personnel are professional and courteous. They repaired my MKZ after a different dealer spent 5 months making one failed attempt to repair it. I More

by PFurgang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Rossi in service
Mar 05, 2020 -

Lincoln of Wayne responded

Thank you so much for the kind words and positive feedback. I am sorry you had troubles elsewhere but I am pleased to hear that the team was able to get your MKZ repaired and back on the road as it should be! If you need anything at all we are here for you. We truly appreciate the opportunity to help and look forward to assisting in the future! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne - 973-696-9700 x7226

January 27, 2020

First oil change for my Lincoln MKC This was my first oil change at Lincoln of Wayne for my Lincoln MKC which I bought from them in 2019. They did a great job, The car was finished bein More

by Rich R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Molfetas
Feb 24, 2020 -

Lincoln of Wayne responded

Thank you for the positive feedback Rich and thank you for not only making the decision to purchase your MKC with us but for trusting us to service it as well! We believe the ownership experience should be just as positive as the sales process, Our team is ready and pleased to assist with whatever you need moving forward. Thank you again for your trust and support! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973- 696-9700 x7226

January 21, 2020

3 months warraty service Its under warranty 3 months and I bought extra 2 yrs warranty ,and still I have to pay $ 550 for transmission leak last Wednesday and it will stop the More

by khaled _tarabey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jan 23, 2020 -

Lincoln of Wayne responded

Hi Khaled I hope all is well. I am sorry for the confusion with your warranty and approvals for the repairs. These repairs are definitely covered by your warranty. I know the team followed up with you directly. There was an error with the warranty companies online profile for your account that has been corrected now. The new warranty will show correctly moving forward! :) Thank you for bringing this to our attention and for the continued support and loyalty! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

January 17, 2020

Issue finally resolved with my 2016 MKZ Although it took two visits to resolve, your service department eventually repaired a problem with my 2016 MKZ. The problem was intermittent at first, More

by pete wynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Rossi
Feb 24, 2020 -

Lincoln of Wayne responded

Thank you Pete for your patience and understanding while we repaired your MKZ. You are absolutely correct, the intermittent issues are more challenging at times than typical repairs, but our team will always be dedicated to resolving anything that comes our way. Dennis and Stephen both, as well as the rest of our team in Service, are committed to making sure our clients always leave feeling comfortable and confident! We are truly grateful for your support and trust. Thank you for the 5 stars and positive feedback! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

January 07, 2020

Would never trust them The title says it all. Do your homework about these people if you decide to deal with this "stealer"ship. They do not treat all customers equal and a More

by fraudc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
not listed
Jan 09, 2020 -

Lincoln of Wayne responded

Hello, thank you for taking the time to leave a review. I would love the opportunity to speak with you at some point to understand your concerns a bit more. I believe you were in for Service given your review type. I am not too sure what title work would have needed to be completed around vehicle maintenance. If by any chance it was pertaining to the purchase of a vehicle, that would make more sense I believe. My family has been here since 1962, I assure you our paperwork is clean and by the book. We work closely with Lincoln Motor Company to ensure that and have gone through multiple checks without a single issue. Title work does vary by state and by purchase type. I am sure if you have any questions relating to the timeline my team and I would be able to answer them for you. I look forward to being to speak further on things. We are one of the leading Lincoln dealerships in the nation, we are the furthest things from a "stealer"ship :) Please call me directly anytime! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

January 01, 2020

Great Service, plain and simple.....went above and beyond for what I went in for. Made sure everything else was up to standard, plus I got a nice clean car back More

by MZorrilla55
Recommend Dealer
Yes
Employees Worked With
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curtis Miezeiewski
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