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181 Reviews of Lincoln of Wayne - Service Center
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August 25, 2020
First time Lincoln owner--experience in Service is unacceptable. Having their flagship vehicle the Black Label Nav --Valet comes to your home to retrieve vehicle and leave loaner However whats hap unacceptable. Having their flagship vehicle the Black Label Nav --Valet comes to your home to retrieve vehicle and leave loaner However whats happens is if the Service Rep is inept at their job they dont call you once the car is at the shop. That is exactly what happened here. Car was at dealership for 7 days and what was fixed was a wire for screens and we did receive a call that car was ready and then delivered without fixing our primary concern. Bottom-line mickey mouse club More
by dbryn
Employees Worked With
Steve Rossi
August 20, 2020
I purchased my 1st Lincoln an MKX in 2016. I was so pleased with the car and the dealer, I purchased my 2nd Lincoln, the new Nautilus in 2019. I was expecting the same quality and the same level of se pleased with the car and the dealer, I purchased my 2nd Lincoln, the new Nautilus in 2019. I was expecting the same quality and the same level of service that I experienced with my 1st Lincoln and was not disappointed. The refinements in the Nautilus were perfect especially the new 2.7T engine with 335Hp and I can't believe it, better gas mileage, averaging better than 20mpg. From sales to service the dealership is easy to work with, friendly, professional and inviting. With confidence I highly recommend Lincoln of Wayne and the Nautilus. More
by Deltasp69
August 16, 2020
This is a world class dealership, we'll never buy or lease from anyone else. The cars are beautiful and comfortable, the people are friendly, professional and courteous, and they always go the extra mil lease from anyone else. The cars are beautiful and comfortable, the people are friendly, professional and courteous, and they always go the extra mile for customers. More
by DLLobiondo
August 14, 2020
3 Hour Tire I recently went to have a tire replaced on my MKZ. I was told the tire was in stock and to come between 1 and 1:30 PM, so I arrived at 1:15. It took a I recently went to have a tire replaced on my MKZ. I was told the tire was in stock and to come between 1 and 1:30 PM, so I arrived at 1:15. It took approximately 3 hours to have someone finally put the new tire on which is totally ridiculous! I was told they were busy and were doing the best they could. I always have my car serviced here and have never had any problems, I guess schedules don't matter. More
by bobcnj72
Employees Worked With
August 12, 2020
Part under warranty Bought my certified pre-owned car a year ago and had to have air conditioning fixed. Employees were very efficient and more tha pleasant to work with! Bought my certified pre-owned car a year ago and had to have air conditioning fixed. Employees were very efficient and more tha pleasant to work with! More
by Nanmaddnj
August 09, 2020
Car battery was dead When I called service to make an appointment they gave me an appointment that same day. My battery was replaced and back home in just a couple of hour When I called service to make an appointment they gave me an appointment that same day. My battery was replaced and back home in just a couple of hours. The staff is always very friendly and helpful. They even washed my car while it was in for service. Whenever I purchase a car or have my car serviced here it’s always a good experience. More
by Dashahin
August 08, 2020
friendly fast service I called in for an appointment, and was told if I wish, I could come in and wait for it, to be taken care of. Denis Brady was a very helpful servic I called in for an appointment, and was told if I wish, I could come in and wait for it, to be taken care of. Denis Brady was a very helpful service writer. My car was checked out and returned washed to me in about an hours time. Impressed by great service. More
by brstier
Employees Worked With
August 07, 2020
Routine Maintainance and Cosmetic Repairs Very easy to schedule service at a convenient time and coordinate service items across departments so that only one drop-off and pick-up was necessary Very easy to schedule service at a convenient time and coordinate service items across departments so that only one drop-off and pick-up was necessary. Excellent results! More
by k koury
August 03, 2020
As ever, treated well from the phone call making the appointment all the way through drop off and pick up. Felt safe and cared for throughout the process during this covid situation at hand. Very well d appointment all the way through drop off and pick up. Felt safe and cared for throughout the process during this covid situation at hand. Very well done. More
by Zerbert
July 27, 2020
Took my car in for routine service they found and repaired a major problem that I was unaware I had. Provided a loaner and did the repair earlier then they originally said. Thank you repaired a major problem that I was unaware I had. Provided a loaner and did the repair earlier then they originally said. Thank you More
by Rockl76
