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Lincoln of Wayne - Service Center

Wayne, NJ

4.7
181 Reviews

181 Reviews of Lincoln of Wayne - Service Center

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December 09, 2020

The service is always good, you're treated with respect and always being honest. I will recommend this dealer in a hearbeat. Thank you! Keep up the good work. More

by Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Lincoln of Wayne responded

Thank you Frank! We believe in building relationships for life and know that there are no short term answers to this. This is why honesty and transparency is at the forefront of everything we do. We truly appreciate your recommendation, that is the highest compliment we could receive. We promise to keep working even harder to continue to exceed your expectations! :) Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

December 01, 2020

I'm very pleased. It was a two hour wait because of coved but when I saw my car so sparkling clean, it was well worth it. Will definitely return for further maintenance. More

by Bschlendorf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Lincoln of Wayne responded

Thank you so much for the positive feedback and for the consideration of time. We have added new processes and procedures that may take a little longer but are designed with our guests health in mind! Thank you for the support, we look forward to seeing you again soon! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

November 25, 2020

Got my oil changed on my new 2020 Lincoln Aviator and my oil change required service light is still on. I can’t make it go away. Did they change the oil or not??? More

by hpd102
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Denis Brady
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Cirule
Dec 08, 2020 -

Lincoln of Wayne responded

I am so sorry to hear that your Oil Change Reminder was not reset. We can have one of our representatives come right to you to correct the settings. Also, if you prefer we could walk you through it over the phone or video chat. I am very sorry for the inconvenience. The reset is in the menu options...Please feel free to reach out to me directly to discuss further. I would love the opportunity to connect some more and make up for the inconvenience! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

November 02, 2020

The service I received was excellent , I enjoyed a The service I received was excellent , I enjoyed a buttered bagel and a piece of crumb cake which was delicious. The service manager kept me info More

by samtheman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Cucuzza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Georgatos, Stephanie Molfetas
Nov 05, 2020 -

Lincoln of Wayne responded

Thank you so much for your support and years of dedication. We are honored to take care of you and your MKZ and promise to never take your trust for granted. You are right, we feel there are no shortcuts in our line of work. This applies to our service department and even our detail department. We took our car wash out years ago in place for washing every vehicle by hand! I am pleased to hear that you have had the opportunity to take advantage of our pick up and delivery services as well. We want to always make sure that servicing your MKZ is effortless. We are very grateful to have you be part of our Lincoln of Wayne family. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

October 31, 2020

A pleasure to work with a business that puts customer service on the top of their list. Did a great job across the board and helped resolve a problem that made it a great experience. More

by KJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve (?) Was a great help arranging the loaner car
Nov 05, 2020 -

Lincoln of Wayne responded

Thank you KJ for the positive feedback. My family has built our business on lifelong relationships with our guests! There are no short term solutions for us. I am pleased to here that the team was able to address your concern. Please feel free to contact me directly anytime should you ever need anything. Thank you for the support, we appreciate you. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

October 30, 2020

The people are great, the service Dept is excellent. The The people are great, the service Dept is excellent. The valet driver is cool too, we had a blast talking car stuff. Gonna miss Buzz now that he's More

by accanino1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rona Spina
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chirico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cucuzza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Maass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Buzz Giaritta, Stephanie Molfetas
Nov 05, 2020 -

Lincoln of Wayne responded

Thank you so much for the positive feedback. I am pleased to hear that everything went well in Service. Our Valets are very passionate about our industry, feel free to come by and talk shop anytime! :) We are going to miss Buzz as well. We are excited for him to start this next chapter of his life...well deserved. My team and I are here for you now that Buzz is retired should you need anything at all! We hope to see you soon! Liv e well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

October 28, 2020

2019 lincoln navigator was in for engine light on and car phone not charging,steering wheel heater since new and oil use/ car was there for there 3 days picked up car drove on to rt. 23 car doing same as b More

by al
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Denis Brady
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Lincoln of Wayne responded

Al I am so sorry for the inconvenience that this may have caused you. We only want for our guests to have peace of mind after leaving our service department. Thank you for taking the time to leave us this review, we assure you we do not take these things lightly. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

September 30, 2020

I have found sales and service to be welcoming, efficient, helpful, and competent. The Wayne dealership is very clean and attractive. People observing social distancing and wearing masks. More

by Hasgl18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Schoenfeld, Stephanie Molfetas
September 30, 2020

I have been to the service department twice for my 2020 Aviator and these guys did an excellent job. The first time I had an issue with my rear view camera and they replaced it and it's been working great More

by EdBorg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2020

Absolutely the best dealership I have ever dealt with. Great service personnel - efficient & fast. Staff is both considerate & informative. This is a dealership that I trust. More

by Tmryanco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Chirico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Federico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Cirule
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