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Lincoln of Wayne - Service Center

Wayne, NJ

4.7
181 Reviews

181 Reviews of Lincoln of Wayne - Service Center

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February 05, 2021

Had a good experience, The passenger seat warmer didn’t work . The loaner was there waiting for me very friendly service and I will come back More

by artkunisch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Guy That Helped Me At The Door To Service Dept. Nice And friendly , Stephanie Molfetas
Feb 17, 2021 -

Lincoln of Wayne responded

Thank you so much for giving us the opportunity to repair your seat warmer. I am pleased to hear that our Loaner fleet helped to keep you on the move while we took care of your vehicle. We maintain an extensive fleet of new model Lincoln loaner vehicles for our guests to ensure servicing with us is effortless! Thank you for the positive feedback and your commitment to returning. We will be ready for you when you do! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

January 27, 2021

I brought my vehicle in for some warranty work as well as a couple of other things. There was virtually no communication after the first day or so unless I called for status. In as much as I had a loaner, th More

by bobcnj72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steven Rossi
Jan 28, 2021 -

Lincoln of Wayne responded

Hello, I am so sorry to hear that your recent visits with us in service did not meet your expectations. I would love the opportunity to learn more about what specifically happened and see if there is anything I may be able to do for you and your vehicle. It sounds like there is still some work required and I would be happy to personally follow it through the process to ensure everything is working properly. I do appreciate you taking the time to let us know. It is situations like this that help us learn and be better for our guests. Unfortunately through the review I don't have your information … Please contact me directly anytime to discuss things further. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

January 22, 2021

New tires installed quickly fair price customer friendly competent polite service staff easy to deal with Need to eliminate the twenty five word requirement too long More

by Rmsmas75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Lincoln of Wayne responded

Thank you so much for giving us the opportunity to help with your new tires. I am pleased to hear that your experience was a positive one. We work with all departments to always ensure fair pricing for our guests and focus on creating a fun and efficient guest experience. If you ever need anything at all just let us know! Sorry about the review length requirement... we will pass that feedback along. :) Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

January 04, 2021

I am not completely satisfied with the service The day I I am not completely satisfied with the service The day I left dealer Dec 22 late in day as they were closing service Had just bought new tire And More

by bunu63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Denis Brady
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Lincoln of Wayne responded

I am so sorry for the inconvenience. That is definitely not in line with what we would expect either. I would be happy to look into things further for you. Also, I would be happy to offer you our Pick up and Delivery service this way you are not inconvenienced with a return visit. It sounds like the the Maintenance reminder needs to be reset, which is a quick item and if the pressure is not registering correctly the sensor may need to be diagnosed further. I spoke with my manager in regards to your situation and we look forward to opportunity to assist. Please feel free to contact me directly to coordinate everything for you personally. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

January 03, 2021

Friendly and reliable services center that offers good service and convenience for clients. Appreciated the status update calls and convenient text reminders of when car ready for pick up. Also provided l More

by Jennifer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Rossi Service Dept
Jan 08, 2021 -

Lincoln of Wayne responded

Thank you Jennifer for the positive feedback. I am pleased to hear that our Pick up and Delivery services we convenient for you. Our goal is to ensure your ownership experience is effortless, always! Thank you for the opportunity to service your vehicle! Happy New Year! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

December 28, 2020

Service was efficient, and done in time promised. I will be back to have regular maintenance service performed when needed. I've been a past customer of Wayne Lincoln, and will continue to be. More

by akbianco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Rossi
Jan 13, 2021 -

Lincoln of Wayne responded

Thank you so much for your continued support and trust! We know how valuable your time is and curate all of our touchpoints around preserving it for you! I am happy to hear that everything was completed for you in a timely fashion. Thank you again for your support, we look forward to seeing you again soon. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

December 20, 2020

Service was completed, employees fabulous, all questions answered and lounge area, safe, clean and inviting. Very happy with the service. Will definitely be a repeat client. More

by Jodicrisera1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Molfetas
Jan 13, 2021 -

Lincoln of Wayne responded

Thank you so much for the positive review and for your support. Especially in todays times, our guests safety, health and comfort are at the forefront of of our processes. We truly appreciate the opportunity to service your vehicle and look forward to seeing you again soon! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

Jan 13, 2021 -

Jodicrisera1 responded

You’re very welcome! Thank YOU for your great service!

December 14, 2020

It was my first time using this dealership as I am new to the area. They were wonderful. They delivered a loaner to me and picked up my car and then delivered my car back to me So easy and so accommod More

by jerseygirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Lincoln of Wayne responded

Thank you for the positive review and welcome to the neighborhood! I am pleased to hear that our Pick up and Delivery services were convenient for you. Our goal is to always make sure your experience with us is effortless. Should you need anything at all, we are here for you! Thank you again! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

December 14, 2020

As always great service done in a timely manner. It was easy to set up the appointment and Lincoln of Wayne always communicated a head of time. More

by phill3dp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Molfetas
Jan 13, 2021 -

Lincoln of Wayne responded

Thank you so much for your positive review. I am pleased to hear that our team maintained communication. We feel that is one of the most important things! We appreciate your support and hope to see you again soon! Live Well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

December 10, 2020

The Lincoln of Wayne always provides me with a reliable and fast service by professional and helpful people. The waiting area is nice and clean👍 More

by byeve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Lincoln of Wayne responded

Thank you so much for your positive feedback and for your continued trust and support! I am pleased to hear you were comfortable in our waiting area as well. We have taken extended measure to keep everyone safe during these times. Thank you again! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

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