Lincoln of Troy - Service Center

Boy have things changed. I used to rate Lincoln of Troy 5 stars, and not it's hot garbage. I don't leave negative reviews lightly, in fact I rarely ever have. But when, ov I used to rate Lincoln of Troy 5 stars, and not it's hot garbage. I don't leave negative reviews lightly, in fact I rarely ever have. But when, over the course of a week, leave 3 messages (since no one will answer), use the chat bot (Anna) 3 times, call a dozen times hoping you'll talk to a human, and sign up online for service yet still can't even get a call back, I'm forced to do this. Absolutely go somewhere else if you can. I don't know what happened... More

As you can see from the most recent reviews, Lincoln of Troy’s customer service is awful… Service: collision shop When you think of Lincoln, you think -great customer service. This has NOT been the cas Troy’s customer service is awful… Service: collision shop When you think of Lincoln, you think -great customer service. This has NOT been the case at Global Collision- Troy. From the time I called the customer service was poor. They had no loaners for 1-2 weeks (I-was told) over 3 weeks later I called again and was told the same thing. No loaners, the manger Bert said “we told you 4-8 weeks” which was a lie. I was told by their associate, Jeff, that it would be 1-2 weeks out. Even at that, no customer should have to wait over a week for a loaner. I pay over $600 a month on my 22 nautalis and received such horrible service. I came from owning Cadillac for years and they provided such great customer service and care when working with customers. Lincoln definitely dropped the ball. When I had my car at a Genesis Cadillac body shop they were out of loaners “due to shortages” and they spent the extra money and rented me a car from enterprise. That is what customer service is about! Why is their a loaner shortage? Because their body shop is busy, meaning they are bringing in a lot of business and money, but… Lincoln couldn’t invest in their customers to ensure a safe vehicle to drive? They told me to keep my nautalis until the parts came in, that way I would still have a vehicle. I didn’t drive the vehicle because the entire hood was bent open and progressive insurance advised me not to drive it, in case the hood flew open and caused more damage or injury. 11/21- I got a call that a loaner was available. I came to the shop, dropped off my 2022 Nautalis and was given a 2011 Lincoln MKS. An 11 year old vehicle. The car wasn’t even ran through the wash. Upon entering the vehicle, I noticed the low tire pressure light was on, the gas light was on- 50 miles to empty and the light lamp light was on. I called the shop and let them know that the gas was on E and they said “oh yeah we don’t fill the fuel, that’s how we do it” -Jeff at collision. How is this the type of customer service Lincoln provides? Why aren’t customers who pay over $600/mo treated with courtesy and exceptional customer service? Why won’t Lincoln invest in their customers, the way their customers invest in them? This is such a disappointing experience. I put a request for the general manager/owner to reach out to me to discuss how we can resolve and correct these issues. I will update my experience IF and WHEN these issues are resolved. 11/22/22 - Michael the "general manager" called me this morning and was just as rude and dismissive than the other employees. This seems to be a common thing here. Michael did not provide any solutions, he told me I could take my car elsewhere. The poor customer service complaints on these google reviews are evident that the general manager does a poor job on training their employees on customer service. It starts from the top. I would highly suggest taking some customer service courses for yourself and your entire staff... This experience made me question ever getting a Lincoln in the first place. I would NOT recommend this shop if you want a good experience and quality customer service. 👎 👎 👎 You've been warned! More

Had an appointment at 9:30 AM for repair. I showed up at 8 AM instead. I was willing to wait. Service told me that they may get to diagnosis but were not sure if they were going to get it r I showed up at 8 AM instead. I was willing to wait. Service told me that they may get to diagnosis but were not sure if they were going to get it repaired until the following week. Service later added that they are super busy and that they are still playing catch-up from earlier in the week. I guess Lincoln of Troy has yet to learn the meaning of an appointment! More

Kelly at Lincoln of Troy was enormously helpful, kind and considerate to me today. I had been driving my grandchildren to and from school when the light went on stating I had low tire pressure. I decided t considerate to me today. I had been driving my grandchildren to and from school when the light went on stating I had low tire pressure. I decided to take a chance and drive straight to the dealership even although it was 4:45 pm. Despite the fact that the dealership was taking no more appointments, Kelly was kind enough to help me out and put air in my tires, at no cost. I am so enormously relieved to be once again driving a safe car, especially since I have to drive my grandchildren to school early tomorrow morning Kelly made an exception for me and I am very grateful. If only everyone could be as kind, considerate and professional as she. Lincoln of Troy is a wonderful dealership. Signed, A grandmother in need. More

Purchased 2017 Lincoln MKC (certified pre owned) and it’s been in the service shop more than with me. Service is horrible!!! I’ve taken this vehicle back 3 times; going on 4 for the same issues!! I had it’s been in the service shop more than with me. Service is horrible!!! I’ve taken this vehicle back 3 times; going on 4 for the same issues!! I had the vehicle for under a months time and had taken it back 3 times! Now, it’s been almost 7 months and I’m taking it back for a fourth time for the same issues. I tried scheduling a service appointment at another Lincoln location and the manager told me to take it back to Troy!!!! They don’t even want to touch it!! Buyers remorse!!!! Spoke to manager Mark of pre owned vehicles and he told me to come in to see what can be worked out. But, once I got there and he saw my Black face he had a change of heart and a bad case of selective amnesia. It was as though he’d forgotten that he had spoken to me. On the phone he was nice, but in person he was very condescending and rude. I’m definitely sick and disappointed. I will NEVER purchase another Lincoln. More

Brought my Escape in for the "Works" package using a coupon. Drove all the way from Macomb. The "Works" includes oil change, tire rotation, etc. Despite the work sheet indicating all the services were p coupon. Drove all the way from Macomb. The "Works" includes oil change, tire rotation, etc. Despite the work sheet indicating all the services were performed and a full check-up was completed, I found the tire rotation (at a minimum) was not done. I noticed a few hours later after I got home. I have special marks on my wheels and they were in the same location. At this point I have to question whether or not the oil and filter were replaced - it appears they were but it leaves doubt. I called the dealership to let them know what happened and they offered to have me bring the vehicle back for the tire rotation, but it's not worth my time to make the 1 hour round trip. There are plenty of reputable places for service. More

I have been meaning to write this for several weeks. I scheduled my car to be serviced. I couldn’t be the one to drop it off so i asked my wife to. She has medical conditions that prevent her from sitting scheduled my car to be serviced. I couldn’t be the one to drop it off so i asked my wife to. She has medical conditions that prevent her from sitting for periods of time. Long story about surgeries and therapy. She told the person in charge of the receiving for the service department, but asking no special treatment only if it was possible to help her with the wait time. I wish I knew who to thank, but my wife said she was so helpful and worked with the service department to make her time there as short as possible. She saw and heard the person trying to help her the whole time checking status on the vehicle. I know they hated it in the back, but I thing the person saw the need to help someone. My car is working awesome, but I really didn’t care. What I heard about how she was treated really made want to write this letter. THANK you for helping her! Most places, regardless of industry, see her discomfort and we expect nothing. When kindness happens it really stands out. Thank you so much! More

Worst service My experiences with the service department have been beyond bad. Nobody knows anything and it takes then 30 minutes to figure anything out. No communi My experiences with the service department have been beyond bad. Nobody knows anything and it takes then 30 minutes to figure anything out. No communication. More

Wonderful Service Experience! Lijah the Service Advisor and Gabe Baron the Service Manager are a pleasure to work with and do their best to makey= you comfortable and help you eith Lijah the Service Advisor and Gabe Baron the Service Manager are a pleasure to work with and do their best to makey= you comfortable and help you either solve your concerns or just maintain your vehicle. This is the best dealership and I've been to MANY! They definitely have a customer for life, or for as long as I'm located in Michigan. More