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Lincoln of Cutler Bay - Service Center

Miami, FL

4.6
113 Reviews

113 Reviews of Lincoln of Cutler Bay - Service Center

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August 18, 2024

I was under the impression that the black label vehicle lease included the standard maintenance, but I was surprisingly incorrect and disappointed. More

by Acuadros123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Camilo Andreani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever answered the phone.
Aug 23, 2024 -

Lincoln of Cutler Bay responded

Hello, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please contact us at (786) 857-5000 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.

August 07, 2024

not honest. Very uncommunicative. Took too long to do job. For Lincoln was a bad experience More

by rogdawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yolanda Guerrero
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2024 -

Lincoln of Cutler Bay responded

Hello, we are so disappointed to learn of this situation you have described. Please give us a call at (786) 857-5000 and we will do our best to make this better. We hope to hear from you soon.

August 07, 2024

Excellent work. It was easy and fast. I have a good experience for the first time. Thanks More

by GUTIKARINA73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Lincoln of Cutler Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 22, 2024

EXCELLENT AND COURTEOUS SERVICE. Car delivered when promised. Service advisor very knowledgeable. Always go there More

by Mcarlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Lincoln of Cutler Bay responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

July 10, 2024

I brought my car in for service. The service advisor, Andres, immediately scanned my vehicle into the system, reviewed my concerns, and took the car into the service work area. I was More

by Ayiti01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Cedric Craan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andres Ponce De Leon
Jul 12, 2024 -

Lincoln of Cutler Bay responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lincoln of Cutler Bay (11373)! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 09, 2024

My experience was quite good. They went above and beyond what I have expected them to do. More

by eric171w59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Ponce De Leon
Jul 10, 2024 -

Lincoln of Cutler Bay responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

June 30, 2024

Service department needs to pay more attention to customer and also be more courtesy with customers More

by ARMAVA2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Guerrero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pedraja Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Lincoln of Cutler Bay responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 28, 2024

Yolanda and the whole team at Lincoln of Cutler Bay facilitates and follows through with whatever we need. I recommend the Corsair and the service and sales team. Thank you! More

by lupsnav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2024

Excellent service agent Andres who took care of my Aviator and demonstrated to me that a problem not solved by other dealers was solved by this one in Cutler bay reason because I suggest you consider More

by MANDINIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres in Service dept telephone +1 (786) 494-7426
Jun 29, 2024 -

Lincoln of Cutler Bay responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

June 17, 2024

What else can I say but “Thank You! ” Always a great experience with the team! Will has a team of all-stars in service! More

by JORGELMENDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
William J Hallstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yeti and Andres
Jun 18, 2024 -

Lincoln of Cutler Bay responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!