Lincoln of Cutler Bay - Service Center

Sending my new car to the dealership ruined it. I'm very upset. I need to speak with the General Manager. I loved my car the first couple months that I had it but after taking it into the dealers I'm very upset. I need to speak with the General Manager. I loved my car the first couple months that I had it but after taking it into the dealership I hate it a little bit more every day that I drive my car. This car has raised my blood pressure and my new car ownership experience is now in shambles. The service department changed the oil but did not replace the oil filler cover. For about two days oil was pushed out of the opening and it gushed all over the entire engine bay. I've taken the car back at least three times for them to clean it by washing the engine, spraying I=the engine bay with alcohol and degreasing the engine and engine bay but it still smells of burning oil. My new car smells like a broken down derelict and when I park, the odor fills the air. After the first cleaning attempt you could see smoke coming from under the hood and when I parked at nights, the smoke in the headlights was clearly visible. No one should experience this and no one who purchases a new vehicle should have to suffer through this embarrassment. I am absolutely frustrated and disheartened with my vehicle. I called and asked to speak with the Sales Manager, Sebastian and the errant receptionist questioned my about why I wanted to speak to him as if he was President Trump. We were actually trying to buy a new vehicle, not knowing just how bad this problem with this car was. After several futile attempts to get onto President Sebastian, we bought a new vehicle from another new car dealership and it wasn't a Lincoln either. I understand that the General manager of Lincoln of Cutler Bay is Carrie Castro and I intend on contacting her through my lawyer because if I can't get through to a regular Sales manager to buy a car, I don't want to imagine the hassle it will be getting through the Secret Service to have a call with her. I have avoided answering this customer service survey for more than a month now but y'all are persistent with these email and I have a couple minutes now to let you know what's going on. If I come in there one more time I might end up giving everyone a piece of my mind till I have none left to give but it's Christmas time and I rather spend money on gifts rather than bail. So Ms./Mrs. Castro, get in touch with me please. I'm hoping that I'm the only owner of a 2024 Lincoln Nautilus that is experiencing this horror story, so I should be easy for your service department to identify. More

Great location. Clean, professional., Courtesy. Staff is very friendly. Ac shop n wash our SUV after service. Waited in showroom area. Clean, professional., Courtesy. Staff is very friendly. Ac shop n wash our SUV after service. Waited in showroom area. More

El servicio recibido en mis visitas a este dealer ha sido excelente. Las muchachas de servicio son muy profesionales y altamente recomendadas. excelente. Las muchachas de servicio son muy profesionales y altamente recomendadas. More

Great people, great service Will recommend to all my friends and family members. Thank you friends and family members. Thank you More

Outstanding dealer and service department is second to none! Best quality work of any dealer and I'll be getting another Lincoln for sure when this lease expires next October. none! Best quality work of any dealer and I'll be getting another Lincoln for sure when this lease expires next October. More

Excellent Service since the moment you put foot on the door! My expectations were above and beyond! door! My expectations were above and beyond! More

Service call and service was quick, convenient and friendly. I am pleased with how it was handled. friendly. I am pleased with how it was handled. More

Excelente servicio del taller y del departamento de Partes, Mónica excelente persona , muy cordial y eficiente . Partes, Mónica excelente persona , muy cordial y eficiente . More

Excellent work! Very happy with the prompt service. Thanks, for the TLC. Definitely would recommend. Very happy with the prompt service. Thanks, for the TLC. Definitely would recommend. More

I would like to say a big thank you to will for getting my Ford F150 fix and for having my truck wash and clean excellent customer service and staff was great to would I come back absolutely! Thank you my Ford F150 fix and for having my truck wash and clean excellent customer service and staff was great to would I come back absolutely! Thank you More