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Lincoln of Cutler Bay - Service Center

Miami, FL

4.5
123 Reviews

123 Reviews of Lincoln of Cutler Bay - Service Center

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March 18, 2025

Everything about this place was a red flag from when the salesman said i couldn’t test drive it. After getting the car they don’t want to help fixing it even when i offered to pay. Stay away! Red flags are More

by Cissiethevirgo25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karen Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Gutierrez Graveran
1.0
This rating includes all reviews, with more weight given to recent reviews.
William J Hallstrom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pedraja Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Roque Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isadora
Mar 22, 2025 -

Lincoln of Cutler Bay responded

Hello, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Lincoln of Cutler Bay (11373). We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (786) 857-5000 and we will do our best to make this better. We hope to hear from you soon.

Mar 22, 2025 -

Cissiethevirgo25 responded

No thank you I Came to you guys so many times. I called and Roberto stated he “did not care he got his sale”. I came there And you guys sold me a car and less than 2 hours later the check engine came on. We came to service Business day and service did not treat me like a customer. They told me sales said i did not have a warranty with them and pushed me and my car out. But you don’t need a warranty to get a belt changed ! I CAME 3 times less than a week to speak to Isadora and booked an “appointment” for her to say AGAIN they can’t service me. I asked many times how much was the belt? No one told me. Purposely sold me a bad car . DO NOT COME HERE ! And their General Manager (Kerry) knows what they are doing ! But I caught on to their SCAM! now 1 week after having the car The car went up in smoke ! They do not help !

February 10, 2025

Very grateful for the service received. I urgently needed a part for my car, which I didn't even know the name of. The associate Monica in parts was very efficient and professional. I manag More

by Jorge
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica
Feb 13, 2025 -

Lincoln of Cutler Bay responded

Hi Jorge, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 08, 2025

We had a bad experience in Doral and since we took a chance in Cutler bay it totally changed our perception of Lincoln. Mairym from the service center went above and beyond to make sure we figure out wh More

by Rhamar Seastres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mairym service advisor
December 28, 2024

Totally awesome and experience and truly appreciated everything they did for me- highly recommended! 💯 😁 thank you again! More

by samdesignercakes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William J Hallstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Lincoln of Cutler Bay responded

Hi, we are very happy we could provide you with a positive experience! Thanks for the recommendation and have an amazing day!

December 16, 2024

The service was impeccable! Always responsive, proper, thoughtful, professional and knowledgeable. They had my needs in mind throughout the process, priceless! More

by marlene14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isidora
Jan 02, 2025 -

Lincoln of Cutler Bay responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

December 15, 2024

The customer service I received at the service department was horrible. My car was under warranty and they tried to charge me $600 to for repair. When I brought to their attention that this was under warrant More

by EWOODS82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Issadora should get zero stars.
Dec 20, 2024 -

Lincoln of Cutler Bay responded

Hello, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (786) 857-5000 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

December 13, 2024

The service manager Will went above what was necessary to make sure I was satisfied. More

by jjacksonj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William J Hallstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Lincoln of Cutler Bay responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

December 09, 2024

For some reason, the e-mail survey referenced unknown 11/25/2024. Mobile service was, about, 10 days earlier. Only know names of Will and Victor. Do not post. More

by GF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William J Hallstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mobile Service - Victor ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
December 04, 2024

Todo excelente , muy buen servicio , puntuales y responsable y amable , todo muy profesional , un poco demorado el alquiler del auto More

by CRUZ.MITCHEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Camilo Andreani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emiliano Nahuel Arrieta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Josue Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yomar Javier Colmenares Zambrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Cedric Craan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abel Eiranova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman J Guerrero-Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
William J Hallstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Lincoln of Cutler Bay responded

Hola, te agradecemos que te hayas tomado el tiempo de dejarnos tus comentarios. ¡Avísanos si hay algo más que podamos hacer por ti! ¡Buen viaje!

December 04, 2024

I did my oil chage i have a scru in my tire the do ready good job thanhs More

by raywer rivas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emiliano Nahuel Arrieta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Josue Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yomar Javier Colmenares Zambrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Cedric Craan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Lincoln of Cutler Bay responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

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