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Lincoln of Cutler Bay

Miami, FL

4.6
196 Reviews
At our showroom, we believe that the customer is right. We want to help you find a new or used Lincoln model that you can drive off our lot with confidence and pride. That is why we maintain a large inventory at all times. Our commitment to you does not end when you buy your vehicle, either. We have the staff, facility, and knowledge to take care of your Lincoln. From regular service to large repairs, you can trust us to do the job the first time. Our goal is to make sure you have a good time buying your new or used Lincoln from us. To help achieve it, we employ a friendly and professional staff to help you every step of the way. You can expect to be greeted with a smile when you stop by our lot. A member of our team will show you the models you are interested in and can arrange for you to take some test drives. Once you have found your dream Lincoln for life in Hialeah and Kendall, our finance professionals will work with you to find a way to fit it into your budget. No matter what your vehicle needs are, we want to help. Get in touch with us today online or over the phone. Better yet, stop by for a visit. We are ready and willing to answer questions about the different models in the Lincoln lineup, our current incentives, and our service specials. You can also take advantage of our user-friendly site to get more information if you would like before you make the trip. We understand how busy you are, and that is why we strive to make buying and servicing a vehicle as quick and painless as possible. Be sure to check out our new and used models, our service and parts center, and our finance options.
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11020 SW 186th St

Miami, FL

33157

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Showing 196 reviews

March 18, 2025

Everything about this place was a red flag from when the salesman said i couldn’t test drive it. After getting the car they don’t want to help fixing it even when i offered to pay. Stay away! Red flags are More

by Cissiethevirgo25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karen Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Gutierrez Graveran
1.0
This rating includes all reviews, with more weight given to recent reviews.
William J Hallstrom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pedraja Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Roque Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isadora
Mar 22, 2025 -

Lincoln of Cutler Bay responded

Hello, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Lincoln of Cutler Bay (11373). We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (786) 857-5000 and we will do our best to make this better. We hope to hear from you soon.

Mar 22, 2025 -

Cissiethevirgo25 responded

No thank you I Came to you guys so many times. I called and Roberto stated he “did not care he got his sale”. I came there And you guys sold me a car and less than 2 hours later the check engine came on. We came to service Business day and service did not treat me like a customer. They told me sales said i did not have a warranty with them and pushed me and my car out. But you don’t need a warranty to get a belt changed ! I CAME 3 times less than a week to speak to Isadora and booked an “appointment” for her to say AGAIN they can’t service me. I asked many times how much was the belt? No one told me. Purposely sold me a bad car . DO NOT COME HERE ! And their General Manager (Kerry) knows what they are doing ! But I caught on to their SCAM! now 1 week after having the car The car went up in smoke ! They do not help !

March 16, 2025

DO NOT BUY USED CARS FROM THIS DEALERSHIP! !! I bought a used car from them and all they did was make it look nice but there was a plethora of issues from transmission problems to leaks in mult More

by conroymclean434
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jonathan Josue Bermudez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Caridad Castro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jean-Pierre Colimon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pedraja Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Roque Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Sanjurjo Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Lincoln of Cutler Bay responded

Hello, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please give us a call at (786) 857-5000 and we will do our best to make this better. We hope to hear from you soon.

March 06, 2025

What a pleasure dealing with Lincoln of Cutler Bay. My salesman Jesus was very knowledgeable. An amazing experience being my “new to me” Lincoln MKZ! More

by 1stoptodd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus in sales. Jessica in finance.
Mar 09, 2025 -

Lincoln of Cutler Bay responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

February 28, 2025

Excellent attention. Jose is a spectacular salesman, he helped me throughout the entire process, always making sure that everything was fine. Thanks. More

by y.barjam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ariel Gutierrez Graveran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : José Valderrama 100%
Mar 04, 2025 -

Lincoln of Cutler Bay responded

Hi, thank you for leaving such a great review and high star rating. Thank you so much for being one of our valued guests and we look forward to your next visit!

February 10, 2025

Very grateful for the service received. I urgently needed a part for my car, which I didn't even know the name of. The associate Monica in parts was very efficient and professional. I manag More

by Jorge
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica
Feb 13, 2025 -

Lincoln of Cutler Bay responded

Hi Jorge, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

February 07, 2025

Cuentan con un personal muy profecional y bien calificado además ofrecer un excelente servicio. Tiene una amplia variedad de ofertas tanto de vehículos como de planes pagos que permiten al cliente elegir el More

by Gisell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abel Eiranova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Roque Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Lincoln of Cutler Bay responded

Hola Gisell, ¡estamos muy contentos de haberte brindado una experiencia tan positiva! Si alguna vez necesitas algo más de nosotros, no dudes en llamarnos o pasar por aquí. ¡Que tengas un día fantástico!

January 08, 2025

We had a bad experience in Doral and since we took a chance in Cutler bay it totally changed our perception of Lincoln. Mairym from the service center went above and beyond to make sure we figure out wh More

by Rhamar Seastres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mairym service advisor
December 31, 2024

Desastre nidos de estafadores. Cuatro días para que diera respuesta el banco. Se burlan del cliente para sacar dinero a toda costa. Son una mafia. Este 2025 les deseo que los boten More

by Leonardo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Juan Camilo Andreani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Emiliano Nahuel Arrieta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Josue Bermudez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Figueroa Principe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Gutierrez Graveran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pedraja Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mauro Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nayla Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Lincoln of Cutler Bay responded

Hola Leonardo, nos gustaría tener la oportunidad de intentar recuperar tu confianza en nuestro negocio y resolver este asunto por ti, si aún podemos. Llámenos al (786) 857-5000 lo antes posible para que podamos trabajar con usted para mejorar esto. Esperamos hablar con usted pronto. Cuidarse.

December 28, 2024

Totally awesome and experience and truly appreciated everything they did for me- highly recommended! 💯 😁 thank you again! More

by samdesignercakes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William J Hallstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Lincoln of Cutler Bay responded

Hi, we are very happy we could provide you with a positive experience! Thanks for the recommendation and have an amazing day!

December 16, 2024

The service was impeccable! Always responsive, proper, thoughtful, professional and knowledgeable. They had my needs in mind throughout the process, priceless! More

by marlene14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isidora
Jan 02, 2025 -

Lincoln of Cutler Bay responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

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