Lincoln of Coconut Creek - Service Center

They repaired the recall issue however would not honor the repair that is covered under warranty. the repair that is covered under warranty. More

Parts came when they said. Car was ready when they said and was able to provide a loaner since kept car overnight. Car was ready when they said and was able to provide a loaner since kept car overnight. More

My Goddaughter purchase a car with no warranty, but the engine light was on, and the dealership said they would check the car out and fix any problem 8 days later upon picking the car the light was still engine light was on, and the dealership said they would check the car out and fix any problem 8 days later upon picking the car the light was still on, I took it to my mechanic because we were told they couldn't found nothing wrong and didn't know why the check engine light was on, my mechanic told us it was a bad sensor , we took it back for repairs, now the car is fine, we was treated great by the financial team really helped us, the staff was also professional and helpful. More

Dominic is an excellent service personnel. Sevice was very timely and efficient. The service exceeded my expectation. Sevice was very timely and efficient. The service exceeded my expectation. More

Lincoln of coconut creek has provided excellent service, I really appreciate the effort theh put in to assist me I really appreciate the effort theh put in to assist me More

They took very good care of my vehicle got it back when promised, and the staff a very pleasant and helpful promised, and the staff a very pleasant and helpful More

Fernando did a great job. Pick up and delivery were very smooth. I will definitely use them again Pick up and delivery were very smooth. I will definitely use them again More

Great attention to Service, Exactly What I needed for me and my truck. Highly Recommend. and my truck. Highly Recommend. More

What can i say. ..how about EXCELLENT!!! From getting me an appointment the next day, to saving me money on the service, to Andrew getting me a ride home and back so ..how about EXCELLENT!!! From getting me an appointment the next day, to saving me money on the service, to Andrew getting me a ride home and back so I wouldn't have to wait a few hours - EXCELLENT!!! Keep up the fine work. More

I wanted to share my recent experiences with the customer service at Lincoln of coconut creek, as I believe it’s essential for others to be aware of the issues I encountered. About a month ago, I brought service at Lincoln of coconut creek, as I believe it’s essential for others to be aware of the issues I encountered. About a month ago, I brought my wife’s car to the dealership for service. After waiting for an excruciating four hours, the service advisor informed me that the car was ready, only to reveal that no repairs had been made due to a missing part. This long wait was not only disappointing but also a complete waste of my time. Recently, I made an appointment for my Lincoln to address two specific issues: the main screen not turning on and the trunk door failing to close automatically. Before coming in, I called the dealership and explicitly asked if these repairs were covered under warranty, to which the operator assured me that they were. However, upon arrival, the service advisor informed me that my warranty had expired a few months ago and that I would need to pay $350 for a diagnostic test. This inconsistency in information and the additional cost left me thoroughly frustrated. I’ve been a loyal customer of Lincoln of coconut creek, but these recent experiences have left me extremely disappointed and questioning my loyalty. The lack of communication, accountability, and the seemingly arbitrary charges have led me to reconsider my options for future vehicle purchases. Customer service is a fundamental aspect of any dealership, and it’s disheartening to see that it fell short in my recent interactions. I hope this feedback serves as a constructive point for improvement, not only for the benefit of future customers but also for the reputation of [Dealer Name] More