Lincoln of Coconut Creek - Service Center

Good service but I felt that it took too long- 3 hours. It was basically an oil change. I liked that they washed the car/ that was a nice touch. It was basically an oil change. I liked that they washed the car/ that was a nice touch. More

Service Advisor provided Great customer care, communication and follow up. The car ready and cleaned. Satisfied Customer communication and follow up. The car ready and cleaned. Satisfied Customer More

THESE GUYS ARE AMAZING. THE BEST SERVICE EXPERIENCE EVER. THE SALES DEPARTMENT IS AWESOME. THE COMMUNICATE VERY WELL. ALWAYS CALLING TO CHECK UP ON ME. THE BEST SERVICE EXPERIENCE EVER. THE SALES DEPARTMENT IS AWESOME. THE COMMUNICATE VERY WELL. ALWAYS CALLING TO CHECK UP ON ME. More

Fernando is always professional. The showroom is pleasant and I appreciate the free drinks and snacks, but not the incessant drivel from Fox News. The showroom is pleasant and I appreciate the free drinks and snacks, but not the incessant drivel from Fox News. More

Fernando was very attentive And provided all information I needed Addressed all of my concerns And made all repairs. information I needed Addressed all of my concerns And made all repairs. More

Marvin is “marvelous” Marvin - always keeps in touch since getting my cosair just to be sure I am satisfied and no problems. He is so polite and friendly as well as the staff but Marvin gives that extr since getting my cosair just to be sure I am satisfied and no problems. He is so polite and friendly as well as the staff but Marvin gives that extra personal touch. So glad to know him. More

Dominic the best salesman. Very friendly and helpful. Waiting room had snacks for us. All the help friendly Very friendly and helpful. Waiting room had snacks for us. All the help friendly More

The prices charged for various services r way out of line with what is charged by independent providers. with what is charged by independent providers. More

To whomever this email may concern I purchased a vehicle from Lincoln end of sept 2023. Moments after leaving dealership I notice when braking my front driver tire shake badly upon apply brakes to stop and from Lincoln end of sept 2023. Moments after leaving dealership I notice when braking my front driver tire shake badly upon apply brakes to stop and that my steering column would not adjust for comfortable handling of the wheel. I notified my sales guy Damien and was told to bring car in. I bought car in and was told to take it to Mercedes that’s located behind dealership because you did not have to tools to assess the problem and that the diagnostic fee would be covered by dealership and if it is the front brakes and rotors per Bryson it would be covered for the inconvenience. Coconut creek Mercedes informed the car would not be looked at til 2weeks. I bought car back to Lincoln and was told to take it back to Mercedes. I took car to Ft. Lauderdale mercedez where they discovered my front brake and rotors were worn.i took my work order from Mercedes and gave a copy to the dealership and was told by Bryson that my car would have to come in next month on the 11/3 for services to take place. I bring my car in and pick up my car on 11/22 and my front still shakes. After inspecting my car my front brakes or rotors were not done as I was told. I called and was informed my brake brakes and rotors were change. that not what I was told would be done. I was not told by my service advisor that my initial reason for bringing my car in was not going to be done, but instead my rear end would be. That not fixing my problem my car still shakes when applying bra More

Excellent customer service and quality of work performed. Service is great to work with, always kept informed and explanation of work performed. Service is great to work with, always kept informed and explanation of work performed. More