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Lincoln of Coconut Creek - Service Center

Coconut Creek, FL

4.4
107 Reviews

107 Reviews of Lincoln of Coconut Creek - Service Center

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September 03, 2023

Did not get a loaner car Was told I would have one in 4 hours or next morning by the latest Waited all morning for the call which never happened When I called finally, I was told their was 4 people wai More

by rob.weitzner
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Wertman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Rucco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Lincoln of Coconut Creek responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Rob, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Customer Experience Manager Lincoln of Coconut Creek Knairn@lincolnofcc.com

September 02, 2023

Gabriel was awesome from the beginning, I was going to be coming in from out of town for this purchase. He was very thorough and accommodating throughout the process More

by gschomburg
Recommend Dealer
Yes
Employees Worked With
Gabriel Rucco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Wolter
Sep 03, 2023 -

Lincoln of Coconut Creek responded

Thank you for your business and this review. We're happy to hear that Gabriel and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

September 02, 2023

McArthur is wonderful! He follows through and is just nice. Did I get the best price? Probably not. But people were helpful and knew their product. More

by TEMBOOKS
Recommend Dealer
Yes
Employees Worked With
McArthur Victor
Sep 03, 2023 -

Lincoln of Coconut Creek responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with McArthur here at Lincoln of Coconut Creek. Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

September 02, 2023

Santos was a great help. He took care of my needs, in a timely manner. I will definitely recommend him and the dealership. Kevin More

by KJSFINEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2023 -

Lincoln of Coconut Creek responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lincoln of Coconut Creek, we look forward to having you as one of our valued customers for many more years to come! Sincerely, Michael Crowley General Manager Lincoln of Coconut Creek Mike@lincolnofcc.com

August 11, 2023

The latest recall notice for my 2019 MKC Lincoln states that if I want pickup and delivery service to take advantage of this service yet, when I asked for this service this dealer wanted to keep my vehicle More

by 1kennethmcmeans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 17, 2023 -

Lincoln of Coconut Creek responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Customer Experience Manager Lincoln of Coconut Creek Knairn@lincolnofcc.com

May 14, 2023

most over priced service ever 259 for oil change an rotation , really? car in warranty More

by jjp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service
May 15, 2023 -

Lincoln of Coconut Creek responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Customer Experience Manager Lincoln of Coconut Creek Knairn@lincolnofcc.com

August 04, 2022

Really overpriced, for routine services like oil changes and tire rotations. Unless you enjoy being overcharged, I suggest you avoid Lincoln of Coconut Creek and it’s service department. The “service advi More

by Overcharged
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fernando Doylet
Aug 05, 2022 -

Lincoln of Coconut Creek responded

Hi We appreciated that you took the time to write to us and share your concerns. We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Jeff Pool, Sales Manager

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