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Lincoln of Coconut Creek - Service Center
Coconut Creek, FL
107 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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107 Reviews of Lincoln of Coconut Creek - Service Center
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August 26, 2024
If I could give a zero rating I would. I never write these reviews, but feel I should after the way my wife was treated by Santos Diaz. We just want others to know the caliber of his chara I never write these reviews, but feel I should after the way my wife was treated by Santos Diaz. We just want others to know the caliber of his character. He was extremely rude to my wife after they made a mistake with the service on our vehicle. No apology and treated her like a second class citizen. His manager Naseem Saleem did nothing to address the rudeness and just offered a free car wash! Just my opinion, but this service department is the most unprofessional I have had the displeasure of dealing with. I know everyone says it and nobody really cares, but we were getting ready to trade this in on a new Nautilus, but now we will look elsewhere for our future vehicle needs. More
by carp1100
Employees Worked With
Naseem Saleem
February 13, 2024
I was sent a $50 service credit and what do you know the oil change labor charges went up $50 from March to Dec 2023. Not coming back and just bought my last Lincoln from you, this was my second. oil change labor charges went up $50 from March to Dec 2023. Not coming back and just bought my last Lincoln from you, this was my second. More
by DRFEVNEY
Verified CustomerEmployees Worked With
Maurice
February 07, 2024
Santo provided AWESOME Customer Care. He is professional, polite, knowledgeable and his follow up is excellent! I’m grateful to have him as a Service Advisor. People like him is why He is professional, polite, knowledgeable and his follow up is excellent! I’m grateful to have him as a Service Advisor. People like him is why I continue to return to the dealership. Santo keep up the AWESOME Customer Care you are sincerely appreciated! John Ippolito More
by johnippo
Employees Worked With
Santo
February 05, 2024
They were very professional. They listen to our problem and fix it. They fix it right the first time. Also provided advice how to fix other problems with the car They listen to our problem and fix it. They fix it right the first time. Also provided advice how to fix other problems with the car More
by Magrisso
Employees Worked With
Andrew
February 04, 2024
Insanely expensive oil change and tire replacement. Over $600. I felt scammed to be honest. I will never return to this location. Service guy was nice though. At these prices you could offer a muc Over $600. I felt scammed to be honest. I will never return to this location. Service guy was nice though. At these prices you could offer a much nicer lounge More
by jennijimenez78
Employees Worked With
Service Dept
February 04, 2024
My oil change light came on after it was serviced with an oil change. Which was an inconvenience and scary situation for me. I texted Fernando, and he told me that it was the Recall(which I originally brough oil change. Which was an inconvenience and scary situation for me. I texted Fernando, and he told me that it was the Recall(which I originally brought the car to him to fix) I brought car back, and he fix the problem. He checked oil to make sure it was clean and changed, then he reset it. More
by dwells
Employees Worked With
Fernando
February 03, 2024
I brought my Lincoln Navigator in for airbag light and air duct work. Andrew was a service manager that took care of me. He was excellent. The mechanic found other issues that were taken care of. I deeply air duct work. Andrew was a service manager that took care of me. He was excellent. The mechanic found other issues that were taken care of. I deeply appreciate the Navigator loaner. More
by KTCARSERVICE
Employees Worked With
Andrew service
