Montgomery Lincoln - Service Center

I bought a 2019 Lincoln Nautilus Black Label in Florida while on vacation and drove it home! Took it to Lincoln of Cincinnati and received great and accommodating service. I made some friends. I'm sorry I while on vacation and drove it home! Took it to Lincoln of Cincinnati and received great and accommodating service. I made some friends. I'm sorry I can not say the same for Englewood Ford who was anxious to sell but follow up nearly did not exist. I still cannot get a call back though I left many messages. But Colin at Lincoln of Cincinnati has made the last several weeks bearable and enjoyable with his kindness, understanding and constant help to guide me through this transaction. I also met Amy the newest member of their team who is top shelf in personal relations. A shout out to Roger in service for his amiable ways and care. I must say Colin was the best at what he does and I will continue as a fan of Lincoln of Cincinnati. We will do business in the future I am sure and all of this is the result of someone willing to help a customer with a problem and all I did was get a warrantee detail on my car. Every business has problems on occasion but I am confident this dealership will go to great lengths to solve it in a fair and equitable manner. Love the people and their kindness to me! Larry & Jackie More

I unfortunately had an issue with Lincoln of Cincinnati that was very easily preventable. I had asked specifically for something to NOT be done on my vehicle while it was being serviced and it unfortunate that was very easily preventable. I had asked specifically for something to NOT be done on my vehicle while it was being serviced and it unfortunately ended up getting done despite my persistent requests not to. Not only did I ask while making the service appointment, I made sure to send a note with the valet driver and I even called the service department when my car arrived to remind them for a THIRD time, each time my vehicle was serviced. Their lack of attention to detail resulted in $1700 worth of damage to my vehicle (which according to the general manager, Cody Jones, is simply too expensive for them to fix). This situation could not have been handled any worse than it was. Unfortunately my dad had to get involved because as a young woman, I was dismissed and the issues I had were not taken seriously from the moment it happened. My situation was escalated from service management, to general management, and eventually to Steve Reichert and David Fay at Kenwood Dealer Group. Not only were my concerns blatantly ignored (multiple emails to the owners were ignored and I never received a response) but I was only offered a VERY small fraction of the amount needed to fix my vehicle to correct the damage that was caused by Lincoln of Cincinnati. Pray and hope that nothing is ever mistakenly done to your car despite your requests not to do it because this company does not care about customer service one bit, even though they were 100% at fault. More

Great service!! I bring my 1993 Town Car in for service and Corey Joyce and his team always get the job done each and every time! and Corey Joyce and his team always get the job done each and every time! More

I purchased a MKZ 7 years ago at the dealership. I've had the maintenance done only here. Great service, friendly and reliable. I've never taken the car back to have work re done because it wasn't did right the maintenance done only here. Great service, friendly and reliable. I've never taken the car back to have work re done because it wasn't did right the first time. The service manager Roger stays informed about my car and tells me when I need to do some maintenance work. I'm due for another new car in a couple years. Because of the service department and friendly people at the dealership I'll will be back to pic a new Lincoln. Great Dealership! More

My after the sale service experience with Montgomery Lincoln has been absolutely outstanding. Chris came to our home to pickup my MKC for service. Chris was very COVID-19 courteous. Ben Traylor in the Lincoln has been absolutely outstanding. Chris came to our home to pickup my MKC for service. Chris was very COVID-19 courteous. Ben Traylor in the service department was easy to work with and very accommodating. The experience was 5 STAR. More

Recently had my Continental serviced. Excellent service experience. Timely and professionally cared for. I will definitely recommend this dealership. My purchase experience was a pleasure. experience. Timely and professionally cared for. I will definitely recommend this dealership. My purchase experience was a pleasure. More

Just had our Lincoln serviced and it was finished when they said it would be done. Also I was a little upset that my husband and I forgot our mask and Josh offered us one to put on, I was really glad that they said it would be done. Also I was a little upset that my husband and I forgot our mask and Josh offered us one to put on, I was really glad that he took care for our safety. One more reason we like Montgomery Lincoln More

Service on our Lincoln Cody Jones is very friendly, helpful, and professional; a pleasure doing business with the staff of this dealership. He wore a mask and was conscient Cody Jones is very friendly, helpful, and professional; a pleasure doing business with the staff of this dealership. He wore a mask and was conscientious about keeping a safe distance. More

Last Saturday I took my 2017 Lincoln MKC into this dealership for a oil change and “checkup.” I had purchased my car in Florida while on vacation and needed to find a local place to work on my car. J dealership for a oil change and “checkup.” I had purchased my car in Florida while on vacation and needed to find a local place to work on my car. Josh was my service technician and he was so courteous, helpful and provided straightforward information based upon my requests. I look forward to my next visit. I have never said that before about taking my car in for service! More