Lincoln of Bloomington

When my husband and I started looking for cars online, I emailed Bloomington Lincoln about a Ford Edge they had (yes, had .... because I bought it!) listed online and within one business day, Rob had respon emailed Bloomington Lincoln about a Ford Edge they had (yes, had .... because I bought it!) listed online and within one business day, Rob had responded to my email. He was very friendly and helpful via email and when we finally were able to connect on the phone. We live in WI and working in MN, it was easy for me to run over there and look at the car. But my husband is unable to get there easily and especially with having a 2 year old that we have to pick up for daycare. Rob set up a salesman, Nate, to get the Edge cleaned up so I could drive it home and show my husband. Awesome customer service! So, I brought it home Thursday night and Rob was okay with me driving it until Saturday until we could both get there. Thanks, Rob, for being so flexible! We got to the dealership and worked with Nate on the sale .... what a friendly sales guy! Rob and Nate were both very respectful and responsive to our needs and made sure we were happy with the Edge. We went on to financing and were not happy with our trade in offer, and after being treated with discourtesy (only downfall of our experience) by the "finance guy", Rob went to Ted (the "big cheese" he says) and asked what he could do for us. He finished out our sale and gave us a better offer on our trade to ensure we were happy. Between Rob, Nate and Ted, we had a wonderful experience at Bloomington Lincoln! I will definitely be recommending people to this dealership! More

Car buying isn't the most fun experience ever. It gets even less fun when every dealer seems to need you to actual walk in and twist arms to get their "Best price that is actually lower than we said gets even less fun when every dealer seems to need you to actual walk in and twist arms to get their "Best price that is actually lower than we said our previous best price was." After helping my girlfriend through her car buying experience I've learned two important things: 1. Stay away from franchise dealerships (Morries, Luther, Walser, etc). Their margins are a lot larger (because a parent company is making a profit too), and the sales people seem to be a lot less able to negotiate. We often got the "our hands are tied" or "that price is our best price." The problem is, after walking out the door, showing them more competitive prices, etc...this all changes. 2. Its more than just the dealership, some salespeople really are relentlessly salesy (I know its there job, but good lord, tone it down). Bloomington Lincoln was like a little mirage in our car buying experience. They have a pretty wide selection of used vehicles, their internet prices are pretty competitive and they continuously beat all the "chain" dealers on price, etc. Also, make sure you ask for Nate. The guy was the only sale person we dealt with the entire process that was really less concerned about price all the time (ie: selling cars), and more concerned about helping you find a car. I know this sounds trivial, but man does it make a difference. I can only rate this a 4* because we only dealt with one salesperson (even though other people seemed friendly)...and, after all, its still car buying, blah. But, if you're in the market for a sweet used ride head over here and ask for Nate and save yourself the experience of meeting with endless car salesmen stereotypes. More

Everyone I encountered at Bloomington Lincoln was very friendly, welcoming, and helpful. Mike Lewis particular seemed to go out of his way to help make my buying experience easy and stress free. friendly, welcoming, and helpful. Mike Lewis particular seemed to go out of his way to help make my buying experience easy and stress free. More

I was very pleased with my sale representative was very knowledeable. You ROCK! I would refer this agent to my family & friends. I really like the car and the color knowledeable. You ROCK! I would refer this agent to my family & friends. I really like the car and the color More

I bought a 2012 Mazda 3 with just under 29,000 miles. The car had no mats and no second key. I was told it was a "company Car" and it turned out to be a rental agency car. I paid cash (check) so did not fina car had no mats and no second key. I was told it was a "company Car" and it turned out to be a rental agency car. I paid cash (check) so did not finance. I cannot get a straight answer. Even though he implied the second key was "around somewhere", I can;t get straight answers. I could not get the sales guy to follow through on promise for floor mats. I had to stop in and get them from two different sales people. It also did not have a jack for the spare and never got a response from sales, so I had to go in and get one. I asked what my options were with car I did not like, and what the warranty covered and still nobody is responding with answers. Bad mistake on my part buying from him/them. More

Worst dealership in the world. The way they treat their customers and staff is repulsive. I bought a car from here two years ago. While buying the car, they tried to swindle me, made jokes about me being a customers and staff is repulsive. I bought a car from here two years ago. While buying the car, they tried to swindle me, made jokes about me being a female, and then suckered me into an extended warranty plan. The warranty plan did not cover anything and when my car broke down (which it will when you buy from here) they said that nothing that was wrong with my car would be covered. Imagine my surprise! My parents recently bought a car from here (even though I did not recommend it!) and they were given a car that as soon as they left the dealership lot started to make a noise. My mom took the car and there was over 2000 dollars worth of parts that needed to be fixed. She called Bloomington Lincoln and the owner told her to "suck it up and that there was nothing they could do." Please for your own sanity and pocketbook DO NOT BUY A CAR FROM HERE! More

We bought a 2010 Lincoln MKT from Bloomington Lincoln Fri. Sept.27, drove off the lot at 5:45 and went to our daughters home in Blaine. We didn't drive the car until Sunday AM back to Iowa (180 miles). Fri. Sept.27, drove off the lot at 5:45 and went to our daughters home in Blaine. We didn't drive the car until Sunday AM back to Iowa (180 miles). On the way home we noticed a "cranking" sound and so put it the garage. We called our salesman ROB the following AM and he told us to take it to a dealer and have it "taken care of" and then call him. Our appt. was Tues. at 1 PM, the dealer is 26 miles from our home. The repair dealer found out it needed a PTO and would cost approx. $2000. He was sure Bloomington Lincoln would take care of it. He called and spoke to them, I called and spoke to them, and they very cruelly told us both that we bought the car as is, and so we would be responsible. Both the Repair man and I were horrified. They were unkind, cruel and have NO business ethics. We certainly thought they would stand behind a $25,000 car that had a problem such as this. DO NOT BUT ANYTHING FROM THIS DEALER!!!! They are untrustworthy and terrible people!!! More

Last year in July 2012 I purchased a 2009 Ford Fusion from this dealership. Since then the car has had problems left and right. The tire pressure monitor light was on when I purchsed the vehicle and I wa from this dealership. Since then the car has had problems left and right. The tire pressure monitor light was on when I purchsed the vehicle and I was told that the issue would be resolved once air was put into the tire, this was done and the issue was still not resolved. I was then told I needed to pay $130 to figure out what was wrong, in my opinion this should not have been the case considering I was sold the vehicle this way and given false information. Shortly after I had to contact the dealership and speak to a manager who then authorized the repair to be completed free of charge, I dropped off the vehicle on my way to work, my car was there all day and the problem was still not resolved, the service center didn't know what the problem was, it then became a back and forth thing of dropping off my car every week to try and get the issue resolved and I didn't have time for this. The car still has the same issue today on top of the window not rolling up and down, car charger not working and now the car is overheating. I'm now stuck in a 5 yr loan that I have to pay for a vehicle that is falling apart. Since I was approved with a very high interest rate I cant afford these costly repairs on top of the car payment, the wwarranty I was talked into buying is worthless and the only solution given by this dealership and their service center is to pay them $130 on top of the car payment, and inaurance to figure out what may be going on...plain and simple I wish I had made a different choice a year ago, I regret this purchase, this experience was worse than buying a car from carhop. More

Great to deal with, polite, friendly, informative. He answered all our questions. When a small problem arose, he corrected it right away. I would refer friends to this dealership and to Rob Steinmetz. answered all our questions. When a small problem arose, he corrected it right away. I would refer friends to this dealership and to Rob Steinmetz. More