Lincoln of Bloomington

Date of purchase: 08/31/2024 Purchased a used vehicle: 2015 GMC Yukon XL Denali (170,008 miles) Complaint(s): 1st - I sent a video to the salesman 2 days after purchasing the vehicle of vehicle: 2015 GMC Yukon XL Denali (170,008 miles) Complaint(s): 1st - I sent a video to the salesman 2 days after purchasing the vehicle of a very strange and loud noise coming from underneath the car. He said its roughly a $300 fix from his shop. Didn't mention helping to fix problem, just said bring it in for repairs. 2nd - New tires were put onto the vehicle prior to purchase. Low tire pressure dashboard light came on every other day for front passenger side tire and rear driver side (really poor seal on rim). 3rd - the engine made a very loud and strange noise coming home from work on October 15th. Sent a video to my mechanic and he thought it was a broken lifter. Brought it to the shop and received a diagnosis of the broken lifter, with shredded metal inside the engine on November 12th, 2024. New engine is required now after 2,000 miles and multiple issues occurring shortly after purchase. Company is saying they will not cover fix, cost to replace engine is $7000. Will reduce price of new vehicle by $2000 but trade in of current Yukon offering $8000 for trade-in. Current mileage on vehicle (172,271). Dealer denies clearing codes prior to purchase (mechanics computer shows a clearance of codes after dealership purchased vehicle or took in trade). Won't help me with cost to fix car, only referred to another mechanic. Dealerships GM's definition of "helping me out" was only net profiting the dealership; whether it be to help fix, or trade in the Yukon for another car on the lot. Highly recommend staying away from any used vehicle this dealership sells. They don't inspect them per their GM. They also say - "bring your mechanic with" after the purchase of course. More

This place is a spectacle of smiles and laughter. You want a good deal and spectacular service…See Angela. You will not be disappointed. You want a good deal and spectacular service…See Angela. You will not be disappointed. More

Excellent service. Drop off and pickup was quick and easy. Service was completed when promised and the car washed. Drop off and pickup was quick and easy. Service was completed when promised and the car washed. More

Worked with my extended warranty company to get all issues fixed. Great communication between Jamie and myself issues fixed. Great communication between Jamie and myself More

Best customer service in the Twin Cities, and I have been to all other Ford/Lincoln dealerships. to all other Ford/Lincoln dealerships. More

Prompt and on time. My vehicle was serviced and clean when it was serviced. The driver was also excelent My vehicle was serviced and clean when it was serviced. The driver was also excelent More

Carlos helped me feel that I would be well taken care of with my car issues. As a woman alone in dealing with car issues it’s important to know one is in trusting hands. The Bloomington dealership has alway with my car issues. As a woman alone in dealing with car issues it’s important to know one is in trusting hands. The Bloomington dealership has always been there for me! More

Carlos was a friendly and knowledgeable service advisor. The waiting room is clean and comfortable. The waiting room is clean and comfortable. More

Needed a ride to and from the dealer and they provided a great shuttle service. The driver was wonderful. great shuttle service. The driver was wonderful. More

Kevin was extremely knowledgeable about the Lincoln Nautilus. He was very patient. . He used his resources at the dealerships when I asked additional detailed questions. Everyone was very open and plea Nautilus. He was very patient. . He used his resources at the dealerships when I asked additional detailed questions. Everyone was very open and pleasant. I would highly recommended this dealership as the staff function as a cohesive group. More