Limbaugh Toyota

Jeff Johnson (who runs the service department) is a complete jerk and a liar. We had a miserable experience with the service department, capped off by him yelling at my wife (who was 39 weeks pregnant complete jerk and a liar. We had a miserable experience with the service department, capped off by him yelling at my wife (who was 39 weeks pregnant at the time and trying to pick up her vehicle that had been at the dealership for four months waiting on a part). We bought a vehicle from Limbaugh, and that was a great experience. But the service department is wretched, and Jeff was a nightmare to deal with. More

If I could give zero stars, I would. I’ve used Limbaugh Toyota a couple times in the past with zero issues. However, this time they really f***ed up and aren’t willing to work with me to I’ve used Limbaugh Toyota a couple times in the past with zero issues. However, this time they really f***ed up and aren’t willing to work with me to get it resolved amicably. They would rather deal with a lawsuit or small claims court. Incompetent, rude employees who are back dating notes on their files… just fraud all around this dealership. Extremely poor communication (except the ladies making appointments — they were great) and I would never come willing to this place for any service on my Toyota again nor would I ever mention their name in a recommendation. More

Bruce was excellent to work with definitely coming back to him for any questions , highly recommend! to him for any questions , highly recommend! More

I recently needed service for my vehicle and, based on standard maintenance practices, assumed it was time for an oil change — typically recommended around every 5,000 miles, regardless of the type of oil standard maintenance practices, assumed it was time for an oil change — typically recommended around every 5,000 miles, regardless of the type of oil used. My husband called to schedule the oil change, but without clearly communicating otherwise, the staff scheduled only a tire rotation, citing the oil change isn’t “recommended” until 10,000 miles. We do not live in the area, so making a trip for incomplete service is frustrating. When I called to address the issue, Joel Taylor was dismissive and repeatedly told me to read my maintenance manual and warranty rather than take any accountability for the miscommunication. If I request an oil change, that request should be respected — especially when many car owners, myself included, prefer more frequent oil changes for peace of mind and engine longevity. I was met with condescension and a complete lack of customer service. Both my husband and I were spoken to rudely, which ultimately led me to hang up the phone. Customer service should be about listening, providing solutions, and showing respect — not telling customers what they should want or do. I cannot recommend Limbaugh Toyota’s service department based on this experience. Until they staff individuals who communicate effectively and understand what true customer care means, I would advise others to seek service elsewhere More

I purchased a 2022 Toyota Camry on 02/08/2025. I was instructed to return the car to the dealer on 02/10/2025 @ 8:30 a.m. and was greeted by MIKE ASHAN. Mr. Ashan was verbally agressive and rude. I was instructed to return the car to the dealer on 02/10/2025 @ 8:30 a.m. and was greeted by MIKE ASHAN. Mr. Ashan was verbally agressive and rude. He said the dealer does not open until 9 am to " GO SIT DOWN". I asked him to speak to me in a respectful manner and instead he continued to argue with me and then called Birmingham police to come to the dealership to remove me. He then said that the dealership would not repair my vehicle as previously promised because we had a verbal argument about his mannerisms and lack of respect. Although we did have a sit down and he later agreed that he would allow the dealership to work on my car. I have never felt so disrespectied and belittled in my life. I thought this would be a easy and pleasent experience. I refuse to give my support to a buisness, that hired a manager with no discipline or respect. More

Rashad Brown did a great job. He helped me and my husband purchase a car. He was friendly, courteous, knowledgeable polite and professional He turned an impossible situation into He helped me and my husband purchase a car. He was friendly, courteous, knowledgeable polite and professional He turned an impossible situation into a possible situation. We really appreciate him. He went above and beyond to find the car we wanted. It was a Toyota Camry 2019. He delivered quality, satisfactory customer service. We will definitely recommend him to others. Rashad Brown deserve a 5 Star Plus for his service. More

This is the second new vehicle we have purchased from Limbaugh Toyota. Domonik was the salesperson we met. He lead us through the purchasing process. He was friendly, answered our questions and provide Limbaugh Toyota. Domonik was the salesperson we met. He lead us through the purchasing process. He was friendly, answered our questions and provided the information we needed. Our purchase was the third purchase of a Toyota model. We did not need to be sold on Toyota. We were interested in the service of our new Highlander. We still have it and plan on keeping it for a while. Our second purchase was our second Toyota Tacoma. The first one was purchased when we lived out of state. I son has inherited that Tacoma since we were looking for a new one. Again, Domonik was the salesperson we asked for. He guided us through the process in our purchase of a 2023 Tacoma. There was only a limited number available in the Southeast. But, we shared the features we were looking for. He found one-in South Carolina. We purchased it and it arrived within a few days. We appreciated the efforts to provide the vehicles we preferred without attempting to sell us a model we did not want. For this I am grateful. We felt like our preferences were honored more than a desire on Domonik to sell us a vehicle. Will we stay faithful to Toyotas? You can count on it. Will we stay faithful to Limbaugh? You can count on that, too. More

My wife’s 2022 Rav4 had a part break under the driver’s seat which makes adjusting the seat difficult. The “service manager” ordered the part 6 weeks ago. We have heard nothing. Any and all phone calls to seat which makes adjusting the seat difficult. The “service manager” ordered the part 6 weeks ago. We have heard nothing. Any and all phone calls to ANY phone number at the dealership gets you a message that “the person you are trying to reach is not accepting calls at this time. Please try your call again later.” This is extremely frustrating, as it appears these people are just sitting there with their coffee and doughnuts and ignoring cusomers calls. I will take my Toyota business elsewhere. More

Until yesterday, the last time I went to Limbaugh Toyota was at 7 years old, when it was Jim Limbaugh. I remember him as a kind and fair person, but also a businessperson that didn't take any excuses. I nev was at 7 years old, when it was Jim Limbaugh. I remember him as a kind and fair person, but also a businessperson that didn't take any excuses. I never heard my parents EVER complain about Limbaugh. Sadly, people care about people a lot less in 2023 than in the 1990s. A recording will be on Youtube at some point. Yesterday, I had been referred to Limbaugh Toyota by Nationwide Insurance and Gerber Collision, for an appointment at 9am, which had been on the books since November 30th. It was to fix a problem with how Gerber installed a part, and Gerber was paying Limbaugh. Within 15 seconds of arriving at the Collision Center, I was greeted by Pat, the Collision manager, with "It was worked on by someone else? We aren't touching it! It's MY policy, I'm the boss. End of discussion! Have a nice day!" He said that in a rather aggressive and angry way, so I asked what was going on, why so angry, why so unprofessional. I don't have a clue to this day, why he got so angry with me, in such a short time, but that is not normal. He didn't even take a second to figure out what was going on. I went to the main dealer building to see if I could figure out either... why he was so angry with a person he has never met, or if I was in the wrong place. Nobody seemed to know of any appointment. Then Jeff, the Service Manager got involved, and called me to his office. We sat down, and I explained what occurred. I tell him that if I continue to be abused like this, I will be pretty vocal about how I was treated and let people know. He started raising my voice trying to say I threatened him. Thank goodness I recorded the discussion, because I didn't, and I wasn't using foul language with him either. I was telling him, as a customer, I find the behavior unacceptable, and then left his office. I went to try to find someone in a higher position, and was introduced to Kay. Kay was the only person in this dealership who actually tried. She's the Customer Relations Manager. She wanted me to tell Brian (the owner) about the issue, since he was nearby, so I did, but he didn't seem to care to hear it (like a brick wall), and directed me back to Kay. Kay heard me out, and tried to arrange a resolution, despite the poor behavior of management. I accepted her solution. I went to service, and let the gentlemen look at the issue. Issue couldn't be fixed because the part needed to be replaced a third time. They scheduled me for 10am this morning. I accepted, and left, intending on returning and everything being all good. 3 hours later while I was way up in Jasper with my brother on his last day in town for a while, I get a phone call from Gerber, because apparently Brian was determined to ruin the day. Brian told Gerber that I was no longer welcome on the property. That left me wondering....what...did I do... to deserve that? This is reinforcement that from the top down, Limbaugh doesn't like its customers, and feels that it can abuse them. I'm sorry that this historic business has went downhill, as it has. I support smaller businesses, but I can't support this behavior. More