Lima Auto Mall

We had a great experience at Lima Auto Mall. We live about 45 minutes away, and once we made our decision, our salesman delivered the new (to us) vehicle and took our trade back to the dealership. This about 45 minutes away, and once we made our decision, our salesman delivered the new (to us) vehicle and took our trade back to the dealership. This saved my 9 months pregnant body and my husband from having to make multiple unnecessary trips. I don't know if this is standard procedure or if we just got lucky because our salesman lives in the same town we do, but regardless, we appreciated it! We've only had the vehicle one day, but so far so good. I've purchased used vehicles in the past only to find flaws I missed before our purchase after having it home for 24 hours. The only issue we've come across is that one of the key remotes doesn't work. I contacted the salesman and he is going to pick it up, have it repaired, and return it to us. Great customer service! The finance manager also worked with the bank to get us a lower rate than we originally qualified for in order to make our monthly payments more affordable. That was greatly appreciated too! Overall, we had a great experience at Lima Auto Mall and we'd recommend the dealership and their staff to our friends and family. More

Our buying experience was good except the wait to take the new SUV home and fill out the paperwork which was 3 hours. Ryan is great to work with and very knowledgeable. We would definitely return to Lim the new SUV home and fill out the paperwork which was 3 hours. Ryan is great to work with and very knowledgeable. We would definitely return to Lima Auto Mall and Ryan to buy another vehicle. More

Gerry was extremely friendly! He was helpful, patient and always willing to answer any questions that I had for him. He also explained everything to me thoroughly. I would highly recommend him to anybody who always willing to answer any questions that I had for him. He also explained everything to me thoroughly. I would highly recommend him to anybody who would like to purchase a vehicle. Thank you! More

I was shopping around for a newer, used family vehicle with no luck. Local dealerships wanted a premium on the type of vehicle I was looking for. Then there was a blemish in my credits past which I know a with no luck. Local dealerships wanted a premium on the type of vehicle I was looking for. Then there was a blemish in my credits past which I know also discouraged the other dealers. Of course it was quite a few years back when I was yuounger and dumber, but the blemish was still there. After trying a few local dealerships, a relative told me about Lima Auto Mall. "Lima Auto Mall??? Well let me see if they have a website." Sure enough, there site, www.limaautomall.com, had a nice selection of newer, pre-used vehicles. WoW, Lima Auto Mall even had several models of the family vehicle I was looking for. Also, Lima Auto Mall's prices were several thousands of dollars below any local dealership I was looking at. Needless to say, I had to see if they were willing to work with me. After filling out an on-line application, it only took about an hour for Ryan Swaney to contact me. I gave him all my info and the info on the vehicle I was interested in and he got me the loan approval. We setup an appointment to take a look at the newer, family vehicle. My wife was so happy. She loves her minivan. Ryan was very motivated and excited to help us get a vehicle that would fit my family safely and comfortably. Ryan Swaney and the folks at Lima Auto Mall were the best. I hope to do buisness with Lima Auto Mall again. I highly recommend anyone looking for a clean, newer, used vehicle to check out Lima Auto Mall before going anywhere else, they will be hard to beat. Thanks Ryan and everyone at Lima Auto Mall. Sincerely, The Chavez Family More

The Lima Auto Mall is a great place to purchase a new car, I have dealt with them for several years and they have great customer service throughout the entire dealership. Ryan was able to locate the veh car, I have dealt with them for several years and they have great customer service throughout the entire dealership. Ryan was able to locate the vehicle in the color I wanted in a very timely manner. I highly recommed the Lima Auto Mall. More

We had a fantastic experience with Lima Auto Mall. Ryan Swaney provides excellent customer service. He promptly followed up and answered all questions I posed. He followed through with every aspect of th Swaney provides excellent customer service. He promptly followed up and answered all questions I posed. He followed through with every aspect of the deal and was a pleasure to deal with. We drove three hours from Indianapolis to purchase a car because we couldn't get this type of customer service from our own Indiana dealers. I highly recommend Lima Auto Mall. More

I had a wonderful experience dealing with Ryan Swaney at the Lima Auto Mall. He knew what I was looking for and he found it for me. When I drove two hours to get there I was not disappointed in the car. the Lima Auto Mall. He knew what I was looking for and he found it for me. When I drove two hours to get there I was not disappointed in the car. The car was everything he said it was. I felt I was given a good deal on my trade in vehicles also. It was a hassle free car buying experience. Thank You. I love my car!!! Janet Jackman London, OH More

Their customer service is outstanding. They answered my questions and responded to my phone calls immediately with truthful answers. They certified the car I wanted to buy giving me an extended warranty a questions and responded to my phone calls immediately with truthful answers. They certified the car I wanted to buy giving me an extended warranty and even put four brand new tires on it! The price was the best one I could find not only locally but anywhere in my region. The finanancing was very easy and they explained everything in great detail. This was my first experience with them and the best I've ever had. I'll be returning again and again. More

We had excellent customer service from the time we walked in until we came back and picked up the vehicle the next day. Very efficient and timely in getting the paperwork done. Was not pushy about the vehi in until we came back and picked up the vehicle the next day. Very efficient and timely in getting the paperwork done. Was not pushy about the vehicle, just informed us on the vehicle and answered any questions we had. Price was good for the vehicle we purchased, was under what NADA said would be clean retail. Would recommend the dealership, and Ryan Swaney to anybody looking for a new or used vehicle. More

I was very happy with my experience at the Lima Auto Mall. My salesman Gerry Kozlevcar did a good job for us. He was attentive, informative, and very helpful. I didn't feel any high pressure sales pi Mall. My salesman Gerry Kozlevcar did a good job for us. He was attentive, informative, and very helpful. I didn't feel any high pressure sales pitch. We set up an appointment to meet with him and he was right on time. The car had been washed and detailed. He went with us on a test drive and was very knowledgeable about the vehicle. The sales team got us through the paperwork in an ordered fashion. I had to take the car back to get a license plate bracket put on. No problems with that. I was pleased with the over-all service of the dealership. More