Lilliston Ford Inc. - Service Center

Oil change/tire rotation Check in was easy with no waiting. The service staff had my vehicle information ready and promptly checked the bar code. They checked the outside of Check in was easy with no waiting. The service staff had my vehicle information ready and promptly checked the bar code. They checked the outside of the vehicle and prepared it for service. More

Excellent service very professional Dennis is always professional and gets the job done with no up selling. I would recommend anyone who need their ford repaired. professional and gets the job done with no up selling. I would recommend anyone who need their ford repaired. More

Truly dissatisfied They only have one transmission guy, kept my car for over 2 weeks with no loaner car, very frustrating, bad customer service until supv intervened They only have one transmission guy, kept my car for over 2 weeks with no loaner car, very frustrating, bad customer service until supv intervened More

horrible!! horrible. horrible. horrible. I went there two years ago to have the oil changed and tires rotated on my car. Two years ago I got my 2014 mustang back horrible. horrible. horrible. I went there two years ago to have the oil changed and tires rotated on my car. Two years ago I got my 2014 mustang back with an oil hand print on my hood, and their trash left inside my car. I was so upset that I stopped going there. I just went there today just because of the convenience of the location and I made it clear I needed my car back between 1pm-1:30pm because that is when my lunch break is for work. I called at 1pm and told I'd be called back. Called again at 1:30pm and got the guy who took my information (remind you, with no call back he answered a half hour later) I get there at 1:45 and waited til 2:45pm for my car to be done. After I freaked out on the guy (the first time I called) he mentions I have a nail in my tire (convenient) so I just have them patch it while it was there. Four and a half hours for an oil change. Horrible service. Won't be returning. More

Service department I always have trouble with the service department they are not always truthful and keep your car,alday for no reason at all..one time they eaven did w I always have trouble with the service department they are not always truthful and keep your car,alday for no reason at all..one time they eaven did work on my car that i did not authorized and then wanted me to pay for it...i was going to buy another car there but i think i will go to another make of car More