Libertyville Lincoln

Purchased a 2018 jeep 7/27. It was a higher mileage car but its assumed when purchasing from a supposed luxury dealership you are getting a quality car. Boy was i wrong! Single It was a higher mileage car but its assumed when purchasing from a supposed luxury dealership you are getting a quality car. Boy was i wrong! Single worst car buying experience of my life! I got a 3mo/3000 mile warranty when i bought the car. Low and behold 5 weeks after the 3 months yet still under 3000 miles I HAD TO HAVE AN ENTIRE ENGINE REPLACEMENT! I did decline an extended warranty. And because i was past the time on their dealer offered warranty they basically didn't want to do much to rectify the situation. I dealt with the owners son initially who insisted my local mechanic was wrong and there was no way i needed an engine replacement. It was escalated to jake the gm and he reluctantly agreed to have it diagnosed by their team at no cost. It was determined my mechanic was right. They stated they'd work with me on labor and repairs however when its all said and done after 5 WEEKS and 6300 later i have had the car back less than 24hrs and im already having serious issues! It was driven back less than half hr after pickup because its making noises it didnt before. The washer sprayers in the hood were both cracked and leaking all over the engine. And it smells of coolant. They looked it over and assured me its ok. O drove it tonight and engine is not performing as it should. Auto start/stop is no longer working and when in sport mode the engine is sticking in a higher gear!! Left a message with service this afternoon and received no response. Which is their m.o. during the 5 week repair i had to check in multiple times on the status of repair. Not once did the service team call me to update me. VERY POOR EXPERIENCE ALL AROUND! SAVE YOURSELF THE TIME AND HEADACHE! SHOP SOMEWHERE ELSE! More

Tricia, Jake and Michelle are outstanding. No games, straight forward, pleasant and professional. Highly recommend!!!!! No games, straight forward, pleasant and professional. Highly recommend!!!!! More

Very nice people to deal with. Michelle and Sam were the greatest, especially salesman Sam. Michelle and Sam were the greatest, especially salesman Sam. More

Good experience. They provided limo service from OHARE and the paperwork was complete and finished in an hour. They provided limo service from OHARE and the paperwork was complete and finished in an hour. More

Extremely informative, keep sending me mor info about all of the Toyota Hylanders coming out for sale thanks again of the Toyota Hylanders coming out for sale thanks again More

Amazingly honest, kind, respectful salesmen. Did not feel rushed or pressured. Only Lincoln dealership in the area that does not mark up MSRP. Made buying a car enjoyable! Did not feel rushed or pressured. Only Lincoln dealership in the area that does not mark up MSRP. Made buying a car enjoyable! More

Excellent & friendly to deal with on a new vehicle purchase. Excellent price on my trade & worked close with me to seal the deal . See Shane spends a lot of time to go over everything purchase. Excellent price on my trade & worked close with me to seal the deal . See Shane spends a lot of time to go over everything More

Sam our salesman was extremely professional and very informative. He made our car sale pleasant. The finance lady took her time explaining the best warranty for us. They were all friendly and didn’t pre informative. He made our car sale pleasant. The finance lady took her time explaining the best warranty for us. They were all friendly and didn’t pressure us at all. I’m so happy with my car and definitely will come back. More