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Libertyville Chevrolet - Service Center

Libertyville, IL

4.4
308 Reviews

308 Reviews of Libertyville Chevrolet - Service Center

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January 18, 2021

Service was amazing. I received constant updates as to what was going wrong with my truck and how they were going to fix the problems More

by mikerundquist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Tortorello and Andy Zika
January 18, 2021

Hello,The service department was excellent. I needed an Hello, The service department was excellent. I needed an oil change and tire rotations. I was in and out within 30 minutes. The work was done very q More

by ruthcoffey56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sinacola
January 16, 2021

Excellent service they did a great job by keeping me updated on what my car needs and the future services required thank you for everything More

by MARIESQUIVEL171800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Gunning, Dan Barker, Greg Stoll
January 15, 2021

Muy amables y un poco lento pero muy buen servicio el lugar estaba muy limpio y están al pendiente me dieron café y me ofrecieron agua More

by LUZ.C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Matos
January 15, 2021

I was very impressed with the speed in efficient see that they took to do the oil change and a tire rotation. I had told him I needed to get to work so I didn’t want to spend a lot of time and it was done i More

by LENORECHICAGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor Robinson , Dan Barker
January 15, 2021

The actual service to my car I get here is always fine but I’m really fed up that the last few times I’ve been the staff isn’t wearing masks properly if at all. I will not be returning to this location as More

by AG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Rowe
Jan 15, 2021 -

Libertyville Chevrolet responded

Hi AG, I want to apologize for your experience and thank you for your feedback. I can assure you, your feedback is taken very seriously, and we review our COVID-19 protocols and safety requirements daily with our staff. We take our precautions and the responsibility we have to keep our customers safe very seriously, and disinfect multiple times each day. I can promise you, the opinions that may be expressed by a single employee do not reflect those of ownership or management and will be dealt with accordingly. Again, we value your feedback, and appreciate your service to our community. We hope that you will reconsider visiting our establishment again.

January 14, 2021

not happy with no friendly people in service or not happy with no friendly people in service or sales 。bought two new cars from another dealer i will not be back for new car More

by JANICE0212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike from service is nasty, Omar Driza
Jan 14, 2021 -

Libertyville Chevrolet responded

Hey Janice, I’m really sorry to hear that you’ve had such a poor experience with us. I’d like to find out more about exactly what happened here, could you please reach out to me at happycustomer@happyautogroup.com

January 14, 2021

They have great service and get things done on time. They are very friendly and very honest and fair with you. I highly recommend them More

by ROBERTSABA677
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in finance and Dennis and manny in service , Dan Barker, Michael Sinacola, Mike Rowe
January 13, 2021

Poor customer service cashier is rude and treats you like you’re bothering her, always trying to sell you some expensive not asked for add on way too pushy More

by JOZUPWILLIAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny
Jan 14, 2021 -

Libertyville Chevrolet responded

Hey William, I’m really sorry to hear that you feel this way. I don’t seem to have anything in my system for William Jozup, as our General Manager was trying to look up your context information to see how he could help, but unfortunately nothing is coming up. Can you please reach out to me at happycustomer@happyautogroup.com so I can find out more about where things went wrong and try to help out here

January 12, 2021

Whenever we have problem or help with our cars we always go to Libertyville Chevrolet, now our family goes there for service and our Grandson bought a car there! More

by wardwalquist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis W
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