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Libertyville Chevrolet - Service Center
Libertyville, IL
313 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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313 Reviews of Libertyville Chevrolet - Service Center
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August 21, 2019
Service Department Did Not Perform a Paid for Service-Beware This was the second time this dealership has performed at the lowest possible standard I have received for service. I took my car in for an oil chang This was the second time this dealership has performed at the lowest possible standard I have received for service. I took my car in for an oil change and was told I needed the tires rotated as well as replaced. I did not replace the tires, however, I did have them rotated and the oil changed. The service sheet stated that the tire pressure was checked and filled. I had to return to the dealership as it was obviously not done by the huge variance in tire pressure. They put in writing that they complete services which they do not do-very unethical. I was treated as rudely as can be when I returned by Dennis in the service department. Dennis could have cared less that the air pressure was never checked even though it indicated on the form that it was, he didn't even acknowledge there was an issue. In addition, the tech also told me the tire was in such bad condition that the metal could come through and it was dangerous to drive. I immediately went somewhere else to a professional and while the tires did need to be replaced, the statement was a scare tactic and I was not in any danger of having the metal of the tire come through. In my opinion, the service department has an issue with women, doesn't perform work they state they do, and tries to scare people into spending money with them. Completely unethical dealership. This is the second time that I have experienced unethical behavior from the service department and I wouldn't recommend anyone go there-I will not be back!! More
by VernonHillsResident
Employees Worked With
Dennis
January 30, 2019
Service at Libertyville Chevrolet. Libertyville Chevrolet. Is a great place. We have been buying our cars there for years and their service manager Mike Tortorella Is a great guy. Libertyville Chevrolet. Is a great place. We have been buying our cars there for years and their service manager Mike Tortorella Is a great guy. More
by Trooper Doug
Employees Worked With
Mike Tortorella
August 28, 2018
best service ever I go in expecting good service and received great service..From the first to the time I left my satisfactoin was a primr oncern. I will recomend and r I go in expecting good service and received great service..From the first to the time I left my satisfactoin was a primr oncern. I will recomend and return. More
by Mr. Ed
Employees Worked With
Keith Gunning
December 20, 2017
Excellent Service! My husband and I were given the best service from the time we arrived. Dennis is awesome he made sure we We’re given the best service possible. Thank My husband and I were given the best service from the time we arrived. Dennis is awesome he made sure we We’re given the best service possible. Thank you Libertyville Chevrolet. More
by Melissa1311
Employees Worked With
Dennis Wehrheim
October 10, 2017
The BEST Chevy Dealer in the Midwest I've been buying my Chevys at Libertyville Chevrolet for years. NONE BETTER than Jim Spellman and his staff. Make sure you get to know ANDY, the serv I've been buying my Chevys at Libertyville Chevrolet for years. NONE BETTER than Jim Spellman and his staff. Make sure you get to know ANDY, the service manger. He is a PRINCE! More
by Elliot Cohen
Employees Worked With
service team
October 03, 2017
good experience, very friendly Employees were Very friendly, was done when they said they would be, thorough and explained everything regarding service and future service. A pleasur Employees were Very friendly, was done when they said they would be, thorough and explained everything regarding service and future service. A pleasure working with Don. More
by cthenn63
Employees Worked With
Donald Swanson
October 02, 2017
Enjoyable experience. I went there thinking I would be hassled like other dealers but Leah made my hopes better than expected and I had a great car buying experience. I went there thinking I would be hassled like other dealers but Leah made my hopes better than expected and I had a great car buying experience. More
by Joav Quintana
Employees Worked With
Leah Duarte
July 09, 2017
Great service Always have a good experience. Service is done in a timely manner, and done right the first time. I don't even have a Chevy, I bring my wife's Buick h Always have a good experience. Service is done in a timely manner, and done right the first time. I don't even have a Chevy, I bring my wife's Buick here because of their great service department! More
by LongGroveguy
Employees Worked With
One of your newer service advisors..he did do a great job!
July 05, 2017
very professional ,and excellent waiting time good and fast service, waiting area not very suitable and unfriendly ,no signs for restroom, and no beverage available, if you have it make sure they good and fast service, waiting area not very suitable and unfriendly ,no signs for restroom, and no beverage available, if you have it make sure they can been seen More
by cesar a rodriguez
Employees Worked With
don't know
May 12, 2017
SERVICE DEPT TAKES ADVANTAGE OF SENIORS AND WOMEN I took in my Cruze (which I purchased HERE) for service and was billed $242.60 for labor and $22.40 for seals for an engine oil leak. My car was under I took in my Cruze (which I purchased HERE) for service and was billed $242.60 for labor and $22.40 for seals for an engine oil leak. My car was under warranty at the time. I was charged $257.90 labor to fix the Traction Control Light that stayed on. They couldn't tell me what they did for the cost, only that they fixed it. Oddly No parts were used. I'm a 70 year old women who knows nothing about cars and was not asked if I wanted the oil leaked fixed. I since took the receipt to another and they looked up the repairs in their computer and said it should have been covered under warranty. They CLEARLY like to take ADVANTAGE of SENIORS & WOMEN. I will be filling complaints with the BBB, IL Attorney General for senior abuse. WARNING STAY AWAY! More
by Bob Fleischer
Employees Worked With
ryan jenks
