Libertyville Chevrolet - Service Center

Everyone was very polite very pleased with the service everything was done in a timely manner as promisedI would recommend them the work was done very professionally I had an appointment they excepted the everything was done in a timely manner as promisedI would recommend them the work was done very professionally I had an appointment they excepted the car on time and delivered the car as promised and wash the More

This was agreat dealing with both Keith in sales and Dennis in service. Dennis helped me understand that our car was in bad shape and keith helped us get into what we wanted. Dan in financing was awes Dennis in service. Dennis helped me understand that our car was in bad shape and keith helped us get into what we wanted. Dan in financing was awesome and was able to get us a 125k mile warrenty. 5 stars for all More

Dennis and team is very helpful. Communication with customer is good and informative. Only improvement would be an oil change could be 45min instead of full hour. customer is good and informative. Only improvement would be an oil change could be 45min instead of full hour. More

I was not given an accurate quote and an issue I identified as important to have assessed was forgotten. However, it is a convenient location, done on time and you gave me a ride to and from work! identified as important to have assessed was forgotten. However, it is a convenient location, done on time and you gave me a ride to and from work! More

Mike checked my vehicle in and was diligent with communicating with me. He walked me through the many steps the technicians were taking to repair my car. He was juggling three other vehicles besides communicating with me. He walked me through the many steps the technicians were taking to repair my car. He was juggling three other vehicles besides mine and was still timely about getting back to me as I was waiting in the lobby. He also did an amazing job at covering whatever my warranty would take for the repairs I had done on my car. Thanks so much Mike! More

Service Department Did Not Perform a Paid for Service-Beware This was the second time this dealership has performed at the lowest possible standard I have received for service. I took my car in for an oil chang This was the second time this dealership has performed at the lowest possible standard I have received for service. I took my car in for an oil change and was told I needed the tires rotated as well as replaced. I did not replace the tires, however, I did have them rotated and the oil changed. The service sheet stated that the tire pressure was checked and filled. I had to return to the dealership as it was obviously not done by the huge variance in tire pressure. They put in writing that they complete services which they do not do-very unethical. I was treated as rudely as can be when I returned by Dennis in the service department. Dennis could have cared less that the air pressure was never checked even though it indicated on the form that it was, he didn't even acknowledge there was an issue. In addition, the tech also told me the tire was in such bad condition that the metal could come through and it was dangerous to drive. I immediately went somewhere else to a professional and while the tires did need to be replaced, the statement was a scare tactic and I was not in any danger of having the metal of the tire come through. In my opinion, the service department has an issue with women, doesn't perform work they state they do, and tries to scare people into spending money with them. Completely unethical dealership. This is the second time that I have experienced unethical behavior from the service department and I wouldn't recommend anyone go there-I will not be back!! More