Libertyville Chevrolet

We were very satisfied with the service libertyville chevrolet provided us with the purchase of our new 2011 Chevy Suburban. I definitely will recommend friends and family to visit libertyville chevrol chevrolet provided us with the purchase of our new 2011 Chevy Suburban. I definitely will recommend friends and family to visit libertyville chevrolet for their car needs. The sales person and sales manager were willing to work with us on the price of the vehicle and our trade ins. More

Totally impressive! I was given information concerning price and incentives from my first online query to follow-up phone conversations. This made it easy for me to think through my options before settin price and incentives from my first online query to follow-up phone conversations. This made it easy for me to think through my options before setting foot in the dealership. No mystery about what they could do for me. They had a car waiting for me to test drive and take home with all pricing information. The atmosphere of the dealership is calm and hospitable--no pushy people or loud music blaring. The sales team members are respectful, personable, and helpful. Absolutely a first-class operation that would recommend to anyone. I'm so happy with my car and the way I was treated. More

I had bought a "certified" 2007 Chevy Tahoe I had bought a "certified" 2007 Chevy Tahoe from another Chevy dealership in Lake Bluff, Il, who were CHEATS!!! I discovered the Tahoe it had NOT I had bought a "certified" 2007 Chevy Tahoe from another Chevy dealership in Lake Bluff, Il, who were CHEATS!!! I discovered the Tahoe it had NOT been certified as advertised and told by sales mgr. Before I brought the truck , the dealership assured all issues, (uneven worn front tires changed out and issue causing this addressed, all fluids, filters & oil changed, etc), and certification would be taken care of. They lied. I called in a complaint to GM Exectutive Offices, who assured all issues would be addressed/investigated by another dealership. I agreed. Libertyville Chevrolet dealership was where I was to take my truck. On the day of my appointment at Libertyville Chevrolet, I was met by a "service writer" who was three months new to his job. I gave my list of the items that GM Exectutive Office wanted addressed/investigated by the this dealership. I showed him the front tires and uneven wear and bad tread. The service writter was an idiot. I requested for the service mgr., "Jacco" to call me. He never did. After they had my truck a few days, I was told all items were addressed and the truck was now certified. I observed the tires had not been switched out? The service writer said GM could not get the prior dealership to pay for the cost and the tires and were the same tires, but, the oil & filter were changed! GM serpentine belts are good for 100,000 miles and mine was fine, other filters were not changed, fluids for the 4WD were all fine and not to been changed for at least another 35,000 miles. GM Executive Offices passified me by wanting to issue three oil changes and three tire rotations to close complaint. Friends of mine with a tow company in town knew "Jacco" suggested I talk to "Jacco" about my concerns. I tried. He was always out of the office and I had requested by office staff to leave left a voice mail. I requested "Jacco" to call me, left a few messages for him. Never heard from him. After a few months an oil change was due not because of miles but of time past. I was met by ANOTHER new service writter, Mr Baker, who was awesome and seems to know his job. He informs me I need a new set of tires, change transmission & diferental fluids and need a new serpentine belt as mine is cracked??? He offered me a deal to repair all items. Unreal. After a couple months, I heard a really loud banging near the area of my front passenger side tire and the fire wall? I called Baker and dropped off my truck. I told him it didnt sound like a belt but was unsure what it was? Baker contacted me the next day told me it was the serpentine belt. I was not impressed with their know what a bad belt sounds like! This was more. I informed him how a few months ago, Libertyville Chevy had "certified" my Tahoe and I was told the belt was fine and good for 100,000 miles. He said it needed to be changed as it was worn and cracked and offered a deal on fluids and new tires again. I had him relace the belt for $270.00. At 7pm that night during a snow storm, I had one of my friends drop me off to pick up my Tahoe. I was issued my keys and told it was parked along a fence. I walked all over the parking lotin the dark, in a blizzard and now I walked all along the fence looking for my Tahoe. It wasnt there. I entered a fenced/closed area off the parking lot where I discovered my Tahoe parked? I started up my cold truck, pushed over a foot of snow off my Tahoe, put my truck in drive, drove it five feet and heard the same knocking and banging sound again!! They hadnt fixed my Tahoe. I was angry. I paid for a belt which I bet the belt was good. I tried to call "Jacco" who blew me off AGAIN. I wanted my money back. I took my truck home, put it in my garage and tried to find another dealership close by. There arent any. Most of the Chevy dealerships have closed. Later I took my Tahoe back to Libertyville Chevy. Baker called me. It was the rear differental (sp) that had gone out and prior to calling me, they began fixing it under the warranty the parts still had on it. When I picked it up, Baker now offered me a percentage off for fluids and new tires! Unreal. Oh, I got a call from Jacco! He was rude. Couldn't have been more unhelpful if he tried. Refused to give me my money back for the belt. Told me his machanics drive all the cars they service before and after and there was no way I didnt need a new serpentine belt. when asked what hie machanic was doing driving my Tahoe for four miles and never heard the knocking and banging caused by the rear differential going to heck, he said his "machanic didn't hear it." I tried to speak to the two owners of the dealership. One, Brett Matthews, was on spring break vacation and the other one, Jim Spellman, tried to call me back once. I returned his call, left a voice mail, he never called back. I spoke to GM Executive Offices, Mr Amois Keys, for resolution. I was offered three oil changes and three tire rotations!!! Note to self: don't buy a GM product then you'll never have to waste time and money with their dealerships or service departments. More

Libertyville Chevrolet is just a wonderful dealership. Everyone there is friendly, helpful and go out of their way to have a satisfied customer/dealer experience. I will highly recommend this dealership Everyone there is friendly, helpful and go out of their way to have a satisfied customer/dealer experience. I will highly recommend this dealership to others and continue to use this dealership for all my auto needs. More

I brought my 2008 Chevy Trailblazer in for a vibration. Not being a mechanic it is very hard to explain the problem I was feeling. Eric greeted me on the service drive and immediately got a technician ava Not being a mechanic it is very hard to explain the problem I was feeling. Eric greeted me on the service drive and immediately got a technician available to me to explain my problem. Jeff Hein the technician was very attentive to my description of the problem. I was advised it was necessary to leave my vehicle and would be called within a few hours with a diagnosis. Within 2 hours I received a call from Eric that they had diagnosed my vehicle and ordered the parts necessary to fix it. The next day I picked up my vehicle and it has been great since!! Thank you Eric and Jeff and Libertyville Chevrolet for the excellent service. I will definitely be back for service and will be referring friends!! More

This is the fourth car I have purchased from this delership because of the service and no haggle experience. They had the trucknin stockmI was interested in. I had put my Suburban in for service an delership because of the service and no haggle experience. They had the trucknin stockmI was interested in. I had put my Suburban in for service and asked to drive the truck I purchased because I was nterested in trading in an Escalade. They accommodated and the rest is history. More

Overall the experience was very good. We had met Rob Kesler at the Chicago Auto Show from Explorer Conversion Van. We had a 2002 conversion van and we knew we wanted a 2011 AWD 1500 Express Van. We like Kesler at the Chicago Auto Show from Explorer Conversion Van. We had a 2002 conversion van and we knew we wanted a 2011 AWD 1500 Express Van. We liked Explorer quality workmanship and the sales people at th show were very attentive and informative. They told us to go to Libertyville Chervrolet to order exactly what we wanted and told us to contact John Pondell. Rob was in contact with John during the show. My wife wanted to drive one before we decided to order one. We had been thinking about downsizing but decided we really liked the ultimate space and with our lifestyle, it was still the best fit. Our old van was 2 wheel drive. My wife was very impressed with the AWD for performance, especially braking and swerve control. John was very attentive, informative about the products, let us have a long test drive (including finding some ice to drive on), and went through the order line by line. There was a slight issue with the overall height of the van and some miscommunication but that all got worked out through John and Explorer Van. When we took delivery of the van last Wednesday (March 2, 2011), it was perfect. John went through the van, explained the features and offered my wife and I to call him if we had further questions. Manny, in Finance, was also a real pleasure to work with. He explained all the warranty options and protective packages. We negotiated a deal that satisfied all of our needs. We kept our other Chevy van for 167,000 miles and we expect to keep this one just as long. Thank you for a very good experience. We have purchased other Chevrolet products from other dealers over the last 45 years and , right now, Libertyville Chevrolet has been the best experience overall. We met Steve Baker (Service Manager) and he was very friendly and welcoming too. Sincerely, Susan and Doug Allen More

I got a great price on my new Chevrolet Cruze Eco. The staff was very friendly and helpful. They had a manual transmission Eco in stock for me to try out and it handled really nicely. An Imperial Blue m staff was very friendly and helpful. They had a manual transmission Eco in stock for me to try out and it handled really nicely. An Imperial Blue manual transmission Eco is hard to find and I was willing to do a factory order but they found one and had it shipped over in less than a week. Libertyville Chevrolet came through for me. Now I'm saving a bunch of $$$ on gas. More

Very Great Services. We are very Satisfied with the service that was given to us. And the choices in vehicals was a nice size. Yes I will be extremely edgar to refer Libertyville Chevrolet to others. M service that was given to us. And the choices in vehicals was a nice size. Yes I will be extremely edgar to refer Libertyville Chevrolet to others. Mr. John Pondell. Was a delight to work with. Especially with the Military Program. My son was much happier with the service from Mr. John Pondell, Andrew Richter, Manney Reyes & Rigo Fuentes. It was way worth the hour and eight minute drive to Libertyville Chevrolet then, the thirty minute drive to world Hyundia Thanks Libertyville Chevrolet. Ms. M. Beeks More

All of the employees treated my family and myself with respect. They listened to my concerns and appeared to bargain in good faith. They were friendly, knowledgable, and low pressure. They put $70 of fuel respect. They listened to my concerns and appeared to bargain in good faith. They were friendly, knowledgable, and low pressure. They put $70 of fuel into the vehicle for me. My new van needed some minor service and they simply asked, "When can we get the van in and fix these issues for you?" I brought it in twice, and each time they provided a free loaner that was big enough to carry my family of 6. They followed up each visit with phone calls to make sure I was satisfied. I have had terrible experiences at two other Chevy dealers and my experience at Libertyville has been hands-down a good and enjoyable one. More