Libertyville Chevrolet

Dennis was very helpful and answered many questions that my previous Chevrolet dealer failed to explain to me. I finally felt comfortable in a dealership - like my cares and concerns actually mattered. Denn my previous Chevrolet dealer failed to explain to me. I finally felt comfortable in a dealership - like my cares and concerns actually mattered. Dennis was very friendly and personable. Additionally, I was in a rush to get back to work and Dennis assured my that I would be on my way in plenty of time. When my car wash took a little longer than necessary, he came outside to check on me while I was waiting for my vehicle to be returned and made an extra effort to have the porter bring me my vehicle quickly. More

I signed up on yelp just to let all customers or potential customers know how bad the customer service and experience I had at Libertyville Chevrolet. As a business owner I was appalled by the care potential customers know how bad the customer service and experience I had at Libertyville Chevrolet. As a business owner I was appalled by the care I had received. I encourage anyone who reads this brief statement to continue on and hear my horror story at this dealership and why you should not go near this place. My story spans 6 days which started on a Saturday (March 8th) concerning a 2013 Tahoe. I called into the store and spoke with Sarah who scheduled an appointment with Don for 5:00 PM. I drove 40 minutes from Arlington Heights to their store and was not welcomed by anyone at the front. After waiting several minutes I'm informed that the salesman Don was in another meeting but someone else could help me. In comes Anthony, who was a bit nice and tried to let me know that he could provide assistance. After 20 minutes, Anthony continues to look for the vehicle I was supposed to look at. He then informs me that the owner of the dealership decided to take the vehicle I was scheduled to look at. At this point I'm utterly confused...The owner of the dealership takes a vehicle that a customer was scheduled to look at? Luis, Anthony's boss, then comes out and tells me that they will bring the vehicle to my house on Monday (March 10th) for me to see at home around 5:30 pm. They also say it's routine practice for them to do this... and I accept the offer. Monday March 10th: I leave work early and pick my children up from child care so I can meet Anthony at my home so I can see the Tahoe. On the drive home I call Luis at Libertyville to double check our appointment and he informs me that Anthony is on PTO and the vehicle won't be arriving at my home. I tell Luis I left work early, which impacts my productivity, to see a vehicle they said would come to my house. He apologizes and says he will contact me during the week to follow up. Wednesday March 12th: As I drive home around 5:30, I decide to call Luis as I haven't heard anything from him. After several failed attempts of reaching him, he finally gets on the phone and tells me that they are getting the vehicle detailed and will try and have it to my house in the next few days. Great! ... Friday March 14th: I begin calling their dealership around 2:00 pm. and didn't have any luck getting a hold of Luis. Finally around 5:30 I manage to speak with him and he informs me that GE corporate visited their dealership today. The owner of Libertyville Chevrolet was schmoozing them and showing them around. As a favor to GE Corporate the owner decided to sell the Tahoe to his corporate buddy. As you can imagine, I was a bit upset. I inform Luis that I am utterly disappointed with the service I've received. Being new to the area this was a huge disappointment and I would never treat my customers like this. After voicing my concerns he offered to provide some free service to my vehicle which I politely declined. I also told him I am going on social media to inform all customers of my experience and they need to improve their internal processes dramatically. I encourage anyone who reads this never to step foot near their dealership. Highly unprofessional and utterly disappointing... If I could give it 0 stars I would. More

Got a quote from their online IT people. Very good price. Verified from the online people that the quote they gave me was correct. They responded that the Manager said it was a correct price. Drove 30 minute Verified from the online people that the quote they gave me was correct. They responded that the Manager said it was a correct price. Drove 30 minutes to talk to a salesman, he quoted thousands more. I asked to talk to the manager. After showing the email with the price he says that the online dept. always makes mistakes and he would not honor the price they quoted. Total bait and switch.. More

purchased a 2008 silverado less than a week ago,on the inspection sheet it did not mention the cruise control didnt work or the chips and scratches in the windsheild or that there was a fan running noise inspection sheet it did not mention the cruise control didnt work or the chips and scratches in the windsheild or that there was a fan running noise all the time.Tried to take truck in for service and the chevy dealership states that they cannot find any wrrnty or certified.have emailed to settle this but no luck yet.They seem to be a nice dealership i can only hope they take of this. More

This is the most DISHONEST dealership I have ever been to! They got me to come almost 20 miles from my home to see a car they never had there in the first place, and then tried to sell me something else! to! They got me to come almost 20 miles from my home to see a car they never had there in the first place, and then tried to sell me something else! When I called a short time later to complain, they hung up on me and then wouldn't answer when I called back! This dealership is completely UNPROFESSIONAL and RUDE! I went across the street after leaving Scammer Chevrolet to the Libvle. Autoplaza and met some awesome guys who put no pressure on me, don't stalk me calling me 10 times a day like Libvle. Chevrolet did, and best of all, they treated me with respect!!! This dealership needs help with how they treat a customer!!! More

I was treated very well and all questions were answered. I feel I received a fair deal and Bruce Swerdlow is a great salesman and concerned for the customer. The entire experience was enjoyable due to Bruce I feel I received a fair deal and Bruce Swerdlow is a great salesman and concerned for the customer. The entire experience was enjoyable due to Bruce and his colleges. This was the best car buying experience I have ever had. More

As any Saturn owner knows, it can be difficult to find a place to service your car. There aren't any places close to me, but I have found a dealer that knows my Saturn and was very accommodating even thoug place to service your car. There aren't any places close to me, but I have found a dealer that knows my Saturn and was very accommodating even though I have to travel quite a ways to get there. My Saturn VUE had a recall and I had the vehicle in a year ago to address the recall. GM recommends trying a "reset" first. That did not work and I had to bring the vehicle back in. Unbeknownst to me, there is a time limit on the recall even though the expiration isn't until 2014. Stu Silver went above and beyond, working with his manager and with GM to find a way to get my vehicle recall fixed with a replacement part at no charge. As a customer service rep myself, I truly appreciate when other businesses know the meaning of customer service! Thanks, Stu, for your help in the matter of my Saturn VUE recall issues! More

My first new car purchase in over ten years and what a great experience. Yes I did my homework on line and then bought at Libertyville Chevrolet. Denny the salesman is a true professional who knows how to great experience. Yes I did my homework on line and then bought at Libertyville Chevrolet. Denny the salesman is a true professional who knows how to treat a customer right and give the customer what they want like the right car, the right options and a great price. Even after the sale was complete Denny was there to explain how all the features of the car work and if later I have any questions he will be glad to answer them or get someone who can. I had a very pleasant experience throughout the whole transaction. After my new vehicle purchase; professionalism, knowledge of product and desire to achieve customer satisfaction shine through with this dealership. The sales staff and this dealership deserve a top rating because the whole transaction was flawless from start to finish. All the local dealerships had the same car but I chose to buy at Libertyville and would do so again. More

My wife and I just purchased a new 1500 4x4 from Frank Blanco in June 2012. Frank was just a dream to work with. Frank was more then fair, upfront and told my wife and I what we need to here, not what we Blanco in June 2012. Frank was just a dream to work with. Frank was more then fair, upfront and told my wife and I what we need to here, not what we wanted to here. My wife , Kim had been shopping around for a 1500 pick up truck for a high school graduation present for her son Alec. Kim had spoken with countless dealers, and Kim and I had spen a saturday am at Rockenbach Chev. After Kim and I sat down with the sale's guy at Rockenbach. I quickly came to the understanding that Rockenbach sales guys are all talk and much BS. I told Kim to go see Frank and Libertyville that afternoon. She did and Frank made my wife a great deal. frank has more then earned our business as the next vehicle that I purchase for my wife will be from Frank at Libertyville Chevy. I will spread the word around to people that I know on how great this dealership is and the great work Frank has done for my wife and I Rick & Kim Ockerlund More

Bruce was very attentive throughout the whole process. There was a discrepancy between the online price and the listed price, and he took it to the people he needed to take it and I was then offered the o There was a discrepancy between the online price and the listed price, and he took it to the people he needed to take it and I was then offered the online price. The car was clean and at time of delivery Bruce then went over everything I had questions about. I have bought a new truck from Libertyville Chevy in the past and by my returning to buy there again is testimony to the service I received. I am a businessman my self and was pleased with the experience. I would buy there again More