Libertyville Chevrolet

Lied to all the way through Paid for pickup unseen. Delivered wrong PU. When they finally got close to the right truck they tried to change me more money. Still didn't get the he Paid for pickup unseen. Delivered wrong PU. When they finally got close to the right truck they tried to change me more money. Still didn't get the heated seats & bedliner I paid for. I'll Never go back! More

Unethical Dealership! Worst Customer Service EVER! Unethical Dealership! Worst customer service ever, would never buy a car from this dealership, would never even go back. Writing this review so ho Unethical Dealership! Worst customer service ever, would never buy a car from this dealership, would never even go back. Writing this review so hopefully others avoid doing business here as well. The manager Zach Livas will lie to your face and not honor their deals. Visited the dealership this weekend to buy a car. Went through the normal back and forth and finally ended on a price. My husband and I stepped out for a minute to discuss and when we returned we notified the sales guy we wanted to complete the deal. At that time they said the deal was off the table. It was literally 2 minutes later. Spent another hour or so listening to him come up with millions reasons why the deal was no longer good all which were a complete joke and insult. At one point he asked if i was following him like I'm a moron. Worst customer service ever!! The kicker was when we got an email later that listed the car at $6,000 less than we started with at the dealership. He couldn't explain this, and eventually said they send out emails with prices that have "all incentives in them". When i asked ok what are those incentives and please apply them. He told me we didn't qualify, but couldn't explain what the incentives were and why we didn't qualify. This dealership is a COMPLETE JOKE!!! My last 6 cars have all been Chevy's. I understand the game they play, however this was not the game this was complete BS. After dealing with the worst dealership in town I decided to take my business elsewhere. Their loss. I bought a car at the Chevy Exchange in Lake Bluff instead. This place had top notch customer service. I highly recommend this place even if it's a little farther from your place. You will not be disappointed. More

Quoted me double their competitors, lied about diagnostics Quick price comparison for anyone considering coming here for service. I needed a BCM replacement for my 02 Saturn L200, a very common issue. Libe Quick price comparison for anyone considering coming here for service. I needed a BCM replacement for my 02 Saturn L200, a very common issue. Libertyville Chevy - Part: $544, Four hours of labor: $611.80, Diagnostics: 152.95 (Ryan explicitly said this was $130 when I brought my car in). Total is $1308.75. After crosschecking with nearby GM dealers quotes: Jennings Chevrolet - Part + Labor 2hrs + Tax: $548.01 Anthony Auto Group: Part + Labor 2hrs + Tax: $774.99 Bottom line - If you want a straightforward and fair price without lies, don't go here! Details: Went to Apex Autowork Mundelein. The mechanic there spent his time diagnosing my vehicle and discovered I had a bad BCM, but that he couldn't repair it because it had to be reprogrammed, something only a Saturn Service Center can do. I asked him how much he wanted for his time and he said nothing because he couldn't fix it! He said this was pretty normal with the saturn l200s, and that it would be 450-700 to repair. I did some reading online and found that just about every price people were quoted was in that range, none more than $800. But then I went to Libertyville Chevy to get the repair done. First, they need to do diagnostics. Ryan told me this was $130.00 flat, and that this would go towards the repairs. After dropping my car off, an hour later I get a call back from Ryan. He told me they wanted $1308.75 for the repairs. I went two days later after not letting them rip me off. That's when they hit me with the increased charge for the diagnostics. When I asked why their quote was well over double their competitors, they said they required more hours. Then I asked if they use the same database as other GM service centers. They said yes. Why was their estimate double their competitor's then? The reply, 'our mechanic has worked on them for 27 years and estimated the repair at 4 hours.' So do they use a database or not? Just lies all the way through. DO NOT TRUST THIS PLACE. THEY WILL HOLD YOUR CAR FOR RANSOM WITH INFLATED QUOTES AND DIAGNOSTIC FEES! I the money they took from me could have gone to the hard working mechanic at Apex! More

Dealer will not fix my headlight which went bad after 2 week Tonight my headlight will not come up again in my Corvette. Every time this happens my blood is boiling. That's what I'm speaking out. I got m Tonight my headlight will not come up again in my Corvette. Every time this happens my blood is boiling. That's what I'm speaking out. I got my headlight fixedo. After few weeks it will not come up again. I brought it back to the dealer and they will not do anything about it. The service rep is no longer with the company. I showed the service manager my work orderl and he promised me tof do something but never did. I HATE THIS DEALER!!!! More

Great salesman Our salesman Scott Struthers was great he call the next day to see it we are enjoy our new car and if everything was ok. And all the other staff was g Our salesman Scott Struthers was great he call the next day to see it we are enjoy our new car and if everything was ok. And all the other staff was great. More

Terrible, they gives all car salesman bad names I had a horrible experience from the word go with this dealership. I made an appt a day earlier to come look at a 2014 acadia noting that i lived almo I had a horrible experience from the word go with this dealership. I made an appt a day earlier to come look at a 2014 acadia noting that i lived almost 2 hours away, when i was about 15 mins away they called to confirm my appt which i confirmed. i got there and they told the car sold, and the salesman mike lanee tried to get me to look a cars not even close to what i wanted, as i was about to leave he pulled up with the acadia i came to look at and said one of the employees was driving it that week. it was dirty and have equipment in, what did i make an appt for then? i should have left but really like the car so i stayed and agreed on a price to buy it and trade in my old car, after 4 hours went by and alot of bumbling around by my salesman who acted like he had never sold a car before we were ready to sign papers. I went in to sign papers and noticed right before i was going to sign that they had inflated the sale price. I asked them about it and after a few talks with the sales people they printed up new papers so we started again. This time when i was ready to sign again i noticed they dropped my trade in value by 2000 dollars, again i called them out on it and after another round of rude people who seemed mad i caught them they redrafted the papers. A third time i went to sign paper and noticed a 500 dollar charge and asked about it and they without any consent put nitrous in the tires and etched the vin in the window and charged me 500 dollars for it. I told them im not paying it, so eventually they dropped it and after 6 hours i signed papers and drove away still missing paperwork about the warranty. I called the next day and told a manager named greg about the experience and he told me "i dont see the problem here, from what i see you got a great car at a great deal and great trade in value" Really, no problem with this! This place gives car salesmen bad names, had i not paid attention i would have got worked over, how many other hard working people have got worked over without knowing it "with not seeing a problem" Im still considering the bbb for a complaint as i dont want this to happen to good people! More

Very nice deal on a very nice used vehicle. Called ahead and made an appointment. Was greeted immediately and was looking at the vehicle within 5 minutes. After a short test drive I stated my of Called ahead and made an appointment. Was greeted immediately and was looking at the vehicle within 5 minutes. After a short test drive I stated my offer, which was agreeably a little low... to my surprise they made me an offer I couldn't turn down. No real pressure, and the guys I dealt with were more relaxed than sales-guyish, which I totally appreciated. I feel I got a lot for what I paid. More

Great follow through! I was initially called and invited to some kind of event that they were holding by Rita. I had some questions for her before I even came and she answe I was initially called and invited to some kind of event that they were holding by Rita. I had some questions for her before I even came and she answered all my questions and they were actually pretty accurate. She said she wanted to make my shopping experience as painless as possible and that she did! More