Libertyville Chevrolet

Be careful and look over numbers I submitted a online request for a vehicle. Received a call within minutes. Guy on the phone was nice but he said yes to everything trying to get me I submitted a online request for a vehicle. Received a call within minutes. Guy on the phone was nice but he said yes to everything trying to get me in the door. Once I got there I was greeted by Luis. He was professional, and I test drove the vehicle. During the test drive he explained that key words online all had red tape that was not disclosed. I was okay with that as I understand they want to get people in the door. We than started negotiating. Luis let me know that there was not much mark up on the car and he can take just a little down. I was okay with that as well. Than the games started with actual payments. I did my math, their finance person tried getting me for over $3000 of all costs. That is on top of rate of 6.25% that they quoted me. I walked out as this is a big scam. I did call and offer to bring my own financing or check and I asked for total cost in writing. I was told that it will be emailed to me but it never happened. I attempted to call again and my voicemail was never returned. Be aware not honest people. More

Great experience Amazing customer service! I had so many questions and the nice gentleman, Ivan, was so kind and helpful. He answered every question I had as well as m Amazing customer service! I had so many questions and the nice gentleman, Ivan, was so kind and helpful. He answered every question I had as well as made me feel very comfortable with my purchase. I would definitely recommend him! More

Happy customer. I spoke to Ivan on the phone and he was very nice and answered all my questions. I tend to have a lot of bad experiences with dealers but I can honest I spoke to Ivan on the phone and he was very nice and answered all my questions. I tend to have a lot of bad experiences with dealers but I can honestly say this time was different. Really helped out a lot. I had questions about a car I saw on their website. Thanks for everything. I Will be recommending my friends. More

Amazing Experience I have been to a few dealerships and finally found one that made me feel like I mattered. Cameron was so kind and patient and answered any and all que I have been to a few dealerships and finally found one that made me feel like I mattered. Cameron was so kind and patient and answered any and all questions I had. He was very knowledgeable and seriously knew his stuff! I have recommended him to everyone I know! More

Thank you Mr. Haque Cameron Haque was extremely helpful!! Cameron made my experience stress free and pleasant. I recommend Libertyville Chevy to anyone looking to get a Cameron Haque was extremely helpful!! Cameron made my experience stress free and pleasant. I recommend Libertyville Chevy to anyone looking to get a new car. More

Not selling as advertised. My daughter called ahead and made an appointment to see a used Chevy Cruze. Stock # P5032. I arrived with her at the dealership and we were met by Ch My daughter called ahead and made an appointment to see a used Chevy Cruze. Stock # P5032. I arrived with her at the dealership and we were met by Charles who showed us the car and allowed a test drive. The car is advertised as a 2014 Chevy Cruze with 48,302 miles. It is also advertised as a GM Certified Pre-Owned with a 12 month / 12,000 mile Bumper-to-Bumper Warranty. The price listed is $9488 and their website also states that if you schedule an appointment you receive an extra $250 off. When we sat down to talk about final price Charles showed us a price of what i believe was $12,200. H explained that the listed price did not include the GM Certified Pre-Owned warranty. If we wanted the warranty it would cost an additional $2200. I pointed out the car was listed on their website as including the warranty. Charles had a manager come over and explain to me the warranty was not included in that price but he would offer it to us at his cost bringing the price of the car to about $11,900 I believe. Below is the print from their ad, from their website, for stock # P5032. "Buying used shouldn't mean having to buy somebody else's old ashtray-on-wheels. To some, that simple desire makes the pleasingly fresh, never-smoked-in smell of this 2014 Chevrolet Cruze so darn appealing. GM Certified Pre-Owned means you not only get the reassurance of a 12mo/12,000-Mile Bumper-to-Bumper limited warranty, but also an Exclusive CPO Maintenance Plan, up to a 6-Year/100,000-Mile, $0 Deductible, Fully Transferable, Powertrain Limited Warranty, a 172-point inspection/reconditioning, 24/7 roadside assistance, Courtesy Transportation, 3-Day/150-Mile Customer Satisfaction Guarantee, 3 month trial OnStar Directions & Connections Service if available, SiriusXM Radio 3mo trial if available, and a vehicle history report." Not a positive experience! A manger followed us out the door to my car trying to save the sale. I told him to call my daughter when they were willing to sell the car as advertised. She has not received a call. More

Swindlers WE visited this dealership back in November 2016. We test drove a vehicle. We expressed our interest in said vehicle, yet, noticed an unexplained no WE visited this dealership back in November 2016. We test drove a vehicle. We expressed our interest in said vehicle, yet, noticed an unexplained noise upon our return from the test drive. Salesmen informed us they would have the dealership mechanics inspect the vehicle. We opted to place a deposit on said vehicle, to confirm our interest. We never heard back from dealership, so we visited them. We were informed the car could NOT be sold to us, due to a vehicle defect; we were told the car would be sold to an auction or a wholesaler. We contacted the DMV to inquire about the sale of said car; DMV told us car was sold to a third party. We are confident this dealership BETRAYED us, they dismissed our offer, so they could sell this vehicle to another party at a higher price. So much for a DEPOSIT on a vehicle being considered a contract. Filed a complaint with the ATTORNEY GENERALS office and the FTC. APPALLED, DISGUSTED, DISPICABLE!!!! More

Beware of this dealer. Please read. Had an issue with service department and Luke Sullivan. Issue was eventually handled and work was done appropriately. Would advise to use caution and Had an issue with service department and Luke Sullivan. Issue was eventually handled and work was done appropriately. Would advise to use caution and request to see the invoice before work is done and ask questions about shop fees. Seems shady that they don't tell you about them until the end of service and you have to fight. More

Excellent customer service I talked to this guy named Clint on the phone about a new Chevy Malibu. I was provided with all the information that I need to know. He definitely kno I talked to this guy named Clint on the phone about a new Chevy Malibu. I was provided with all the information that I need to know. He definitely knows what he's talking about. Though its been a week, he takes time to call and check if i have found the vehicle that i was looking for. If you are looking to get into a vehicle, I would definitely recommend you to call Libertyville Chevy. They will help you find and educate you about the vehicle you are interested for. More