Libertyville Chevrolet

Crazy fees & insulting manager. We had a GREAT experience with Spero. He created a great relationship w/us immediately, was kind & respectful. Then the price of the car that was list We had a GREAT experience with Spero. He created a great relationship w/us immediately, was kind & respectful. Then the price of the car that was listed at $8888 came out to over $15,000! Minus tax, they jacked up the price by ~$6200 w/fees. If I wanted to spend $15k on a car I would buy new. Insanity. They wouldn’t take my max price, so the manager came over and asks,”is it the salesman or the price of the car?” I was absolutely APPALLED. After I said, “What?! No! He’s sweet as pie!” the manager said he was kidding. Pffft he was looking for someone to place the blame on. How shameful. Then the manager was extremely condescending & rude to my father. My dad wasn’t having any of it & neither was I. We left. The salesman called/texted & apologized for the manager & offered us below our deal. It would take a lot more than that to make me walk in that place again. And I still think Spero deserves an apology. More

Awful experience--stay away A terrible, untrustworthy dealership. They listed a used car on Autotrader, then when I asked for information on the car, they quote me a price nearly A terrible, untrustworthy dealership. They listed a used car on Autotrader, then when I asked for information on the car, they quote me a price nearly 40% higher. I had to call them on it and they feigned ignorance until I referenced and screenshot the web price. In addition, after emailing back and forth several times during the day and making an appointment to test drive the car then driving 1 hour to the dealership, they kept me waiting, with the old "someone else is looking and is very interested" line. After 15 minutes, the coup de gras: The car wouldn't even start. A complete wasted day. A reputable dealership would have apologized profusely--might have even tried to make good. But all this one did is ask if I wanted to come back Monday! I guess I'm lucky--had the car magically started, I might have been stuck with one of the lemons this dealership is trying to unload on unsuspecting customers. More

Beware! Terrible experience! The most unfriendly and arrogant dealership I have ever been to. Usually you get little overwhelmed by the attention when you Terrible experience! The most unfriendly and arrogant dealership I have ever been to. Usually you get little overwhelmed by the attention when you come to the auto dealership. Not here. If you don't ask for help, you can be wondering around for hours before anyone stops by. I was coming from 50 mi away to buy a used car. I called before and sales person said the price I see on internet is not the real one and it will be car prep and other fees added to it. Those fees were 30% of the car price! After talking to Ivan who was introduced to me as a used car sales manager, I decided to come that long way because he promised to take those fees off for me and sell it for the internet price. Guess what? I come and the price rises by almost $7000!!! The list of ridiculous 7 or 8 extra fees were added to the internet price. I asked to see Ivan and I was told he is not a manager and is not authorized to see customers at all! Who is he and why was he authorized to negotiate the price over the phone after all? He also promised me $250 gas card just for coming. Guess what? Did not happened either. The manager who finally came to see me asked if I got an written offer from them before coming. Beware! Next time they might ask for a notarized one. I am not kidding. The car was not prepared for the test drive even if we called 90 min before the scheduled time. We had to wait and wait and wait. the two salespersons I talked on the phone before coming never became available so I was assigned another sales p.erson I eventually ended up buying the car for price higher than their internet offer (after spending hours of re-negotiation of the same deal that was done over the phone just two hours before) mostly because I felt bad about driving 50mi and spending all this time. They do not value their customers (maybe just the ones buying used cars), they don't respect your time . The only person that I am thankful is the older sales person, gentleman who was bouncing between me and the manager 200 times helping to get the best deal for me. After the deal was done they offered me to come 50mi the next day so they can drill 2 holes in the bumper for a license plate frame! Do you really need a service people to do that???!!! The sales manager never came back to thank for business or anything. I was not appreciated here. The place needs a new management to make changes in their customer service. I never felt so bad before and this was not my first time buying a car. Last time in this place for sure. More

Guess they don't want to sell cars - UPDATED UPDATE: After posting my original review he dealership reached out and we apologetic for how things went down originally and really bent over backwar UPDATE: After posting my original review he dealership reached out and we apologetic for how things went down originally and really bent over backwards to try and work a deal with me. Ultimately we could not find the right financing that worked for me but I appreciate them trying to make things right. I called the dealership after driving three and a half hours from Indianapolis to another local dealer only to find that they would not deliver on what we had discussed. On my drive home I saw that Libertyville Chevy had the same vehicle I had driven to Chicago for. It was 8pm and the dealership closed at 9pm and I was an hour away. The sales rep on the phone said come on up we will stay open for you. Awesome! Then I get a call back a few minutes later from a manager who asked when I would be arriving. According to navigation 8:50pm. This is where it gets funny. He tells me that the managers have a management summit after work and that they would be leaving at 8:40pm. He then asked if I could come by another day. Um, no. Another 7 hour round trip from Indy to Chicago? I'll pass. I guess they really didn't need my business. I wonder if a topic covered at the summit was "Do we really want to sell cars?" After reading the other reviews of the dealership it appears this may have been a blessing in disguise. More