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Liberty Subaru - Service Center

Libertyville, IL

4.6
124 Reviews

124 Reviews of Liberty Subaru - Service Center

Sort by
August 08, 2024

Wonderful service department. Justin in your service department is wonderfully attentive and helpful. Great experience. More

by CPERRELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
August 08, 2024

Clean, comfortable, happy, friendly, consuderate I said it all above! No adjectives or nouns needed More

by matzke2901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
August 05, 2024

Had my car staying in dealership for check engine light. While the car was in the dealership it got some white stain on the right side of hood and on the passenger door handle. Tried to clean it off the hoo More

by Evo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 30, 2024 -

Liberty Subaru responded

Thank you for sharing your experience with us. We understand your frustration regarding the condition of your vehicle after your visit to Liberty Chrysler Dodge Jeep Ram. We appreciate your feedback and want to assure you that we value the care of every vehicle we service. We encourage you to reach out directly so we can address your concerns further and work towards a resolution. Your satisfaction is important to us. Sincerely, the Team at Liberty Chrysler Dodge Jeep Ram

August 05, 2024

Warm welcome by all employees in service area. Car work done within expected time. Great staff! More

by MARYPOHL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
August 04, 2024

Charles, Peter. Elmer, and Justin are great. They offer patient, kind, excellent knowledge and customer service. I LOVE my new Forrester. More

by DESLAURC2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Perchak, Peter Golebiak
August 04, 2024

CHARGED ME $10 FOR USING MY CREDITY CARD. MAY CHOOSE ANOTHER SERVICE CENTER. A YEAR FROM NOW. More

by PMAS36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Acker
Aug 30, 2024 -

Liberty Subaru responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the credit card charge. At Liberty Chrysler Dodge Jeep Ram, we strive to provide transparent pricing and a great overall experience. If you have any further concerns or would like to discuss this matter in detail, please feel free to reach out to us directly. We hope to earn your trust back in the future. Sincerely, the Team at Liberty Chrysler Dodge Jeep Ram

August 04, 2024

Liberty Auto always does a great job on our car. The staff is friendly and helpful. More

by XQUME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
August 04, 2024

Charles, Elmer, Peter and Justin were terrific. Excellent knowledge,patience, kindness, customers service is excellent I LOVE my car and the dealership is excellent to deal with. More

by DESLAURC2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Perchak, Peter Golebiak, Elmer and Justin
August 04, 2024

I was very happy with the service I received. Tony took very good care of me. More

by JILLAS0045
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
August 02, 2024

Despite having the prepaid service plan and having all services performed at the dealer the 30 month / 30,000 mile service was not done based on time and was only performed based on mileage AFTER the prep More

by Ms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 30, 2024 -

Liberty Subaru responded

Thank you for your feedback. We understand your concerns regarding the prepaid service plan and the timing of the services performed at Liberty Chrysler Dodge Jeep Ram. We strive to provide clarity and value in our service offerings. We encourage you to contact us directly so we can address your experience and ensure you receive the service you expect. Your input is valuable to us as we continually seek to improve. Sincerely, the Team at Liberty Chrysler Dodge Jeep Ram

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